FreeScout

FreeScout package update needed

vadim — Mon, 25 May 2026 10:18:05 GMT

@nebulon THANK YOU!

Environment File Resets After Application Restart

james — Sun, 17 May 2026 06:17:22 GMT

Hello @abo_shahad I am a little curious, because you stated before: @halkhamis said: I’m using a managed database hosted on AWS/Azure. and now it is: @abo_shahad said: Alibaba Cloud RDS so the DB infrastructure changed from AWS to Alibaba within two days? @abo_shahad said: From an infrastructure and security perspective, we also need a separate recovery path in case the Cloudron server itself becomes corrupted during an upgrade, suffers complete filesystem failure, or even gets impacted by ransomware attacks such as Shamoon-style destructive malware encrypting the entire server storage. If a backup site based on S3 is used and not a local mounted one, this can be completely avoided. Many S3 providers offer write-once, read-many. So when the backup gets stored encrypted on the S3, it can't even be encrypted again by a ransomware. Also, Cloudron full system backups include everything to restore from 0 to 100. So even if the full drive gets encrypted, you can restore the whole set up from a Cloudron backup without the need to restore the whole server. Just a fresh Ubuntu and the Cloudron restore from the backup site is enough for 0 to 100. But I can see that you really want to do this. So your options are to fork the Freescout app and maintain it yourself or install it manually in the LAMP as suggested before. Still, this will cause issues with the Cloudron backup and restore process leading to even bigger issues and frustration when the need to recover arises.

FreeScout package update needed urgently — instance is down

vadim — Mon, 13 Apr 2026 04:18:31 GMT

Thank You!

Cloning the app cloned the whole environment

robi — Sat, 14 Mar 2026 17:10:48 GMT

Glad you figured it out. That dos remind me of having many terminal tabs open and sometimes it's hard to tell which is which. I separate them by windows and other tabs in proximity. How can we make them more distinguishable? App name in tab?

Failed to open stream: Permission denied

sebastienserre — Sat, 10 Jan 2026 17:19:07 GMT

I do not have, Ihave deleted the email address and created a new one with the old as an ALias lost too much time with this. Thank you for your help

OAuth configuration disappearing - and my solution

nebulon — Sat, 03 Jan 2026 12:09:58 GMT

Just released a new package which fixes the issue. The root problem was a missing LANG environment variable which caused some trouble.

freescout module update questions

joseph — Tue, 23 Dec 2025 19:08:29 GMT

@jcalag why do you think it's risky to update (assuming, you are referring to Cloudron)? you can always reach out to our support@ if update fails. Your instance is almost 20-30 versions behind and is complicated to handle support in it's current state (app packages also depend on cloudron version).

Freescout Error when fetching email using Exchange Online since update to v1.8.198

Teiluj — Mon, 08 Dec 2025 13:18:20 GMT

Looks like the latest Freescout release fixes this - Thanks for packaging and releasing it already.

Not Receiving Tickets in FreeScout Helpdesk (Cloudron) – 419 Errors on /polycast/receive

nebulon — Mon, 24 Nov 2025 16:00:33 GMT

The disk space warning is about the percentage being over 90%. Given the size of your disk, this is not really an issue, since you have plenty of GBs left and freescout does not need nearly that much of temporary disk space. Not quite sure what to make out, that a whole server reboot fixed this temporarily but a freescout app instance restart did not. Is freescout using mailboxes on that same Cloudron? If so and the issue arises again, does it help if you restart the mail service (and maybe freescout)?

Freescout – SQLSTATE[HY000] [2002] Connection refused

archos — Fri, 31 Oct 2025 08:31:43 GMT

Hello @james Thanks for the suggestion! I checked the MySQL service — it has more than enough memory (20 GiB total, only about 40 % used). So it doesn’t look like a memory issue. There are no errors or warnings in the MySQL logs so far, so I think it should be fine. I’ll keep an eye on it for a few days just to be sure. Anyway, thank you very much for your help and your time!

Help Desk with Chat Behind User Login

crazybrad — Fri, 08 Aug 2025 20:24:45 GMT

@fbartels Thanks.

Does anyone else have the problem that the trash icon is missing in the list view for normal users?

james — Fri, 30 May 2025 21:30:50 GMT

Oh! @BrutalBirdie just found the issue https://github.com/freescout-help-desk/freescout/issues/4819#issuecomment-2927528981 Since something was changed in 1.8.181 regarding Take into account APP_SHOW_ONLY_ASSIGNED_CONVERSATIONS option when deleting conversation 8484785 When applying this commit in reverse: wget -O this.patch https://github.com/freescout-help-desk/freescout/commit/8484785a17fa1cd58d46016b45f6822a6adc9b64.diff git apply --reverse this.patch the issue resolves. Since I am not that deep into the freescout code, I can't create a PR right now to fix this. But my method of undoing that commit with a reverse apply proves that there is a regression.

freescout - unable to create mailbox

james — Mon, 26 May 2025 01:56:37 GMT

This seems to be an upstream error. From the Freescout web ui app-logs when checking $FREESCOUTAPP/app-logs/app error production 2025-05-26 06:19:54 SQLSTATE[23000]: Integrity constraint violation: 1048 Column 'ratings' cannot be null (SQL: insert into `mailboxes` (`signature`, `email`, `name`, `ratings`, `updated_at`, `created_at`) values (
--
This already has been reporte upstream => https://github.com/freescout-help-desk/freescout/issues/4800 The suggested Hotfix => https://github.com/freescout-help-desk/freescout/issues/4800#issuecomment-2903781008 Temporary fix: change line 92 in /app/Http/Controllers/MailboxesController.php to: 'ratings' => $request->ratings ?? 1, Is not possible in a Cloudron setup since /app/code/app/Http/Controllers/MailboxesController.php is read-only. As soon as this is fixed upstream, Cloudron will release the update as well asap.

Critical Error After Upgrading to FreeScout 1.8.178 — "Please check your internet connection"

nebulon — Sat, 17 May 2025 08:25:03 GMT

The 500 status code from your screenshot also hints at a server side exception or crash, maybe worth looking into the app server side logs while that happens. Maybe the crash can then be reported upstream for that faster search module

Retrieving the Message-ID from an incoming Freescout email (API / Webhook)

joseph — Sat, 29 Mar 2025 11:15:59 GMT

Can't find anything obvious in https://api-docs.freescout.net atleast https://github.com/freescout-help-desk/freescout/issues is where you ask upstream questions

"Failed to open stream: Permission denied" for cache/data

neoplex — Thu, 20 Feb 2025 01:02:59 GMT

@girish apologies, I jumped the gun on that last post. You were right. I had a look at the box source code (src/scheduler.js, src/docker.js) and the manifest command IS respected by the scheduler. The php artisan schedule:run on my instance came from a custom crontab entry carried over when we migrated from a standalone install to Cloudron over 2 years ago. That entry must have slipped through unnoticed, but it explains everything. After removing it, the scheduler container (now suffixed -housekeeping instead of -crontab.0) correctly runs cron.sh: $ docker inspect --format '{{.Config.Cmd}}' 1af144bb-fbf4-434d-8edd-bb4b95c00ef5-housekeeping Cmd: [/bin/sh -c /app/pkg/cron.sh] Things are working correctly with cron.sh + gosu now I should have caught this sooner. In my defense (barely), the Cron tab of the app doesn't mention that commands run as root. I eventually found it in the documentation at the bottom of the Cron page. A small note in the Cron tab itself would probably help others avoid the same mistake. Cheers, JD

LDAP to OIDC ?

joseph — Wed, 19 Feb 2025 09:45:54 GMT

@uwcrbc see https://forum.cloudron.io/topic/13260/freescout-oidc-support . Just purchase the OIDC module, activate it in freescout and restart freescout. That's it.

FreeScout OIDC Support

joseph — Fri, 07 Feb 2025 14:20:09 GMT

@rnphil I think the issue is that you have installed Freescout with Cloudron user management. Because of this, it takes ownership of the OIDC provider settings and reconfigures the OIDC provider . If you go to Location section of FreeScout, I guess it says "Cloudron User management" (instead of "Dashboard visibility".) You can try this: take a backup of your current freescout and download the backup configuration file (it's a button to the right of the backup). make a new installation of freescout alongside the existing one. when you install , make sure to select "Let the app manage it's own users" Then, app -> backup -> import . put the backup configuration file from step 1 I think that should sort it out. If everything works, just move your existing install to some other domain and move the new one to the correct location .

Issue with Default CRON Configuration for FreeScout App

rnphil — Tue, 28 Jan 2025 15:31:11 GMT

The queue is working, but the fetching is not working now. After a minute of restarting the server, the fetching stopped. 480 479 [2025-01-29 16:31:26] Fetching finished 478 [2025-01-29 16:31:25] Fetched: 0 477 [2025-01-29 16:31:25] Folder: Archive 476 [2025-01-29 16:31:25] Fetched: 0 475 [2025-01-29 16:31:25] Folder: Trash 474 [2025-01-29 16:31:25] Fetched: 0 473 [2025-01-29 16:31:25] Folder: Sent 472 [2025-01-29 16:31:25] Fetched: 0 471 [2025-01-29 16:31:25] Folder: Spam [image: 1738165616523-959c9c52-cd92-4f2a-811c-2c453343c522-image.png] EDIT: After 20 minutes it's now fetching again. Let's see if it keeps working now.

delete/archive old mail or media?

girish — Sat, 18 Jan 2025 16:55:06 GMT

@humptydumpty I think FS stores thing in it's own database but I haven't found any clean up function

I do not remember the root password of freescout

joseph — Thu, 09 Jan 2025 07:45:09 GMT

Just to double check, are you using Cloudron ? (What is xen orchestra?)

Connection could not be established with host mail.domain.com [Connection timed out #110]

humpty — Fri, 20 Dec 2024 20:02:24 GMT

@girish Great. Thanks for the clarification!

Spamassassin Timing out

Jenova — Fri, 06 Dec 2024 01:43:06 GMT

Hahahaha....oh boy. It took installing OSTicket to find out FreeScout was causing the issues. Emails send and receive perfectly now. 🫠

How to Restrict Ticket Visibility to Individual Users in FreeScout?

archos — Tue, 12 Nov 2024 08:30:37 GMT

Many thanks to everyone for the help and information; everything is fine now. I ended up purchasing a few additional modules. It was the classic case of an error between the chair and the keyboard.