<![CDATA[Authentication error]]>Would anyone here have any idea/experience regarding this issue?

https://github.com/the-djmaze/snappymail/issues/1245

]]>https://forum.cloudron.io/topic/10053/authentication-errorRSS for NodeWed, 17 Jun 2026 13:15:05 GMTMon, 18 Sep 2023 13:48:15 GMT60<![CDATA[Reply to Authentication error on Tue, 19 Sep 2023 17:15:54 GMT]]>@shrey are you using some whitelist plugin ? not sure what it is, but that's what the stacktrace says.

]]>https://forum.cloudron.io/post/73905https://forum.cloudron.io/post/73905Tue, 19 Sep 2023 17:15:54 GMT<![CDATA[Reply to Authentication error on Wed, 20 Sep 2023 01:23:16 GMT]]>@girish Indeed, that was the case! Thanks 🙂

I'd installed the plugins, but didn't check them yet.

The plugin had a placeholder (invalid) value set as the default.

]]>https://forum.cloudron.io/post/73914https://forum.cloudron.io/post/73914Wed, 20 Sep 2023 01:23:16 GMT<![CDATA[Reply to Authentication error on Tue, 19 Sep 2023 17:15:54 GMT]]>@shrey are you using some whitelist plugin ? not sure what it is, but that's what the stacktrace says.

]]>https://forum.cloudron.io/post/73905https://forum.cloudron.io/post/73905Tue, 19 Sep 2023 17:15:54 GMT<![CDATA[Reply to Authentication error on Tue, 19 Sep 2023 16:57:13 GMT]]>@girish

[2023-09-19 22:21:41.933][c13dcc0d] JSON[INFO]: Action: DoLogin
[2023-09-19 22:21:41.933][c13dcc0d] POST[INFO]: {"Email":"<my-email>","Password":"*******","language":"","signMe":"0","Action":"Login"}
[2023-09-19 22:21:41.933][c13dcc0d] PLUGIN[INFO]: Hook: login.credentials
[2023-09-19 22:21:46.930][c13dcc0d] SERVICE[WARNING]: AuthError[102]
#0 /app/code/snappymail/v/2.28.4/app/libraries/RainLoop/Plugins/Manager.php(314): WhiteListPlugin->FilterLoginCredentials()
#1 /app/code/snappymail/v/2.28.4/app/libraries/RainLoop/Actions/UserAuth.php(109): RainLoop\Plugins\Manager->RunHook()
#2 /app/code/snappymail/v/2.28.4/app/libraries/RainLoop/Actions/UserAuth.php(121): RainLoop\Actions->resolveLoginCredentials()
#3 /app/code/snappymail/v/2.28.4/app/libraries/RainLoop/Actions/User.php(44): RainLoop\Actions->LoginProcess()
#4 /app/code/snappymail/v/2.28.4/app/libraries/RainLoop/ServiceActions.php(142): RainLoop\Actions->DoLogin()
#5 /app/code/snappymail/v/2.28.4/app/libraries/RainLoop/Service.php(132): RainLoop\ServiceActions->ServiceJson()
#6 /app/code/snappymail/v/2.28.4/app/libraries/RainLoop/Service.php(14): RainLoop\Service::RunResult()
#7 /app/code/snappymail/v/2.28.4/include.php(143): RainLoop\Service::Handle()
#8 /app/code/index.php(11): include('...')
#9 {main}
[2023-09-19 22:21:46.930][c13dcc0d] [NOTICE]: RainLoop\Exceptions\ClientException: AuthError[102] in /app/data/_data_/_default_/plugins/white-list/index.php:33
Stack trace:
#0 /app/code/snappymail/v/2.28.4/app/libraries/RainLoop/Plugins/Manager.php(314): WhiteListPlugin->FilterLoginCredentials()
#1 /app/code/snappymail/v/2.28.4/app/libraries/RainLoop/Actions/UserAuth.php(109): RainLoop\Plugins\Manager->RunHook()
#2 /app/code/snappymail/v/2.28.4/app/libraries/RainLoop/Actions/UserAuth.php(121): RainLoop\Actions->resolveLoginCredentials()
#3 /app/code/snappymail/v/2.28.4/app/libraries/RainLoop/Actions/User.php(44): RainLoop\Actions->LoginProcess()
#4 /app/code/snappymail/v/2.28.4/app/libraries/RainLoop/ServiceActions.php(142): RainLoop\Actions->DoLogin()
#5 /app/code/snappymail/v/2.28.4/app/libraries/RainLoop/Service.php(132): RainLoop\ServiceActions->ServiceJson()
#6 /app/code/snappymail/v/2.28.4/app/libraries/RainLoop/Service.php(14): RainLoop\Service::RunResult()
#7 /app/code/snappymail/v/2.28.4/include.php(143): RainLoop\Service::Handle()
#8 /app/code/index.php(11): include('...')
#9 {main}
[2023-09-19 22:21:46.930][c13dcc0d] JSON[INFO]: {"Action":"Login","Result":false,"ErrorCode":102,"ErrorMessage":"","ErrorMessageAdditional":"","epoch":1695142306}
]]>https://forum.cloudron.io/post/73904https://forum.cloudron.io/post/73904Tue, 19 Sep 2023 16:57:13 GMT<![CDATA[Reply to Authentication error on Tue, 19 Sep 2023 16:45:20 GMT]]>@shrey I recommend turning on logging to debug. In data/default/configs/application.ini , change the log level to 7. Then, you will see detailed logs in /tmp/logs/<file> (you have to use web terminal to see that file).

]]>https://forum.cloudron.io/post/73902https://forum.cloudron.io/post/73902Tue, 19 Sep 2023 16:45:20 GMT<![CDATA[Reply to Authentication error on Tue, 19 Sep 2023 15:35:11 GMT]]>Hi @girish , any ideas/feedback regarding this issue?

]]>https://forum.cloudron.io/post/73897https://forum.cloudron.io/post/73897Tue, 19 Sep 2023 15:35:11 GMT<![CDATA[Reply to Authentication error on Mon, 18 Sep 2023 17:05:53 GMT]]>@girish
So, the email (test@my-domain.com) is managed by an external mail service (Mailcheap, in this case)

  • SnappyMail is installed on Cloudron
  • the email domain (my-domain.com) has been added in SnappyMail under the Domains section
  • IMAP/SMTP settings have also been configured appropriately and tested (via the credentials for test@my-domain.com)
  • after all the configuration, when i actually try to log into the email inbox of test@my-domain.com, in the SnappyMail login page, i get the Authentication Failed
]]>https://forum.cloudron.io/post/73863https://forum.cloudron.io/post/73863Mon, 18 Sep 2023 17:05:53 GMT<![CDATA[Reply to Authentication error on Mon, 18 Sep 2023 15:50:34 GMT]]>@shrey ok... I am confused 😕

I want to double check the setup:

  • Email is hosted on cloudron
  • You have created some mailboxes
  • SnappyMail is installed on same cloudron
  • You are trying to login as the mailbox created above

Is this setup correct? If so, you don't have to configure anything. It's all auto-configured. You just install SnappyMail and login.

]]>https://forum.cloudron.io/post/73861https://forum.cloudron.io/post/73861Mon, 18 Sep 2023 15:50:34 GMT<![CDATA[Reply to Authentication error on Mon, 18 Sep 2023 15:34:46 GMT]]>@girish Yes, the full email address, because i've disabled the "short login" option:

4e807a3d-78a1-4408-a541-4c96b6319452-image.png

]]>https://forum.cloudron.io/post/73860https://forum.cloudron.io/post/73860Mon, 18 Sep 2023 15:34:46 GMT<![CDATA[Reply to Authentication error on Mon, 18 Sep 2023 15:31:57 GMT]]>@shrey in snappymail, are you putting in the email address (i.e mailbox name) and not user name?

]]>https://forum.cloudron.io/post/73858https://forum.cloudron.io/post/73858Mon, 18 Sep 2023 15:31:57 GMT