<![CDATA[Mattermost calls plugin crashes on activation]]>Hi,
it seems my calls plugin doesn't work anymore on my Mattermost app up to date.
Capture d’écran du 2023-10-05 11-09-09.png
I tried to delete and reinstall the plugin but nothing changes.

last logs after reinstall and activation

Oct 05 17:27:32{"timestamp":"2023-10-05 15:27:32.592 Z","level":"info","msg":"Installing extracted plugin","caller":"app/plugin_install.go:427","plugin_id":"com.mattermost.calls","version":"0.19.0"}
Oct 05 17:27:34{"timestamp":"2023-10-05 15:27:34.140 Z","level":"info","msg":"Persisting plugin to filestore","caller":"app/plugin_install.go:230","plugin_id":"com.mattermost.calls"}
Oct 05 17:27:40{"timestamp":"2023-10-05 15:27:40.308 Z","level":"warn","msg":"Unrecognized config permissions tag value.","caller":"api4/config.go:431","tag_value":"sysconsole_write_*_read"}
Oct 05 17:27:40{"timestamp":"2023-10-05 15:27:40.844 Z","level":"info","msg":"handle to writer DB initialized successfully","caller":"app/plugin_api.go:977","plugin_id":"com.mattermost.calls","origin":"main.(*Plugin).initDB store.go:33","driver":"mysql"}
Oct 05 17:27:41{"timestamp":"2023-10-05 15:27:41.055 Z","level":"error","msg":"failed to clean up state: GetSinglePost: Unable to get the post.","caller":"app/plugin_api.go:980","plugin_id":"com.mattermost.calls","origin":"main.(*Plugin).OnActivate activate.go:70"}
Oct 05 17:27:41{"timestamp":"2023-10-05 15:27:41.056 Z","level":"info","msg":"2023/10/05 15:27:41 [DEBUG] plugin: plugin server: accept unix /tmp/plugin1847013508: use of closed network connection\n","caller":"io/io.go:429","plugin_id":"com.mattermost.calls","source":"plugin_stderr"}
Oct 05 17:27:41{"timestamp":"2023-10-05 15:27:41.057 Z","level":"info","msg":"plugin process exited","caller":"plugin/hclog_adapter.go:61","plugin_id":"com.mattermost.calls","wrapped_extras":"pathplugins/com.mattermost.calls/server/dist/plugin-linux-amd64pid390"}
Oct 05 17:27:41{"timestamp":"2023-10-05 15:27:41.057 Z","level":"error","msg":"Unable to activate plugin","caller":"app/plugin.go:171","plugin_id":"com.mattermost.calls","bundle_path":"plugins/com.mattermost.calls","error":"failed to clean up state: GetSinglePost: Unable to get the post."}
Oct 05 17:27:41{"timestamp":"2023-10-05 15:27:41.531 Z","level":"info","msg":"handle to writer DB initialized successfully","caller":"app/plugin_api.go:977","plugin_id":"com.mattermost.calls","origin":"main.(*Plugin).initDB store.go:33","driver":"mysql"}
Oct 05 17:27:41{"timestamp":"2023-10-05 15:27:41.905 Z","level":"error","msg":"failed to clean up state: GetSinglePost: Unable to get the post.","caller":"app/plugin_api.go:980","plugin_id":"com.mattermost.calls","origin":"main.(*Plugin).OnActivate activate.go:70"}
Oct 05 17:27:41{"timestamp":"2023-10-05 15:27:41.907 Z","level":"info","msg":"plugin process exited","caller":"plugin/hclog_adapter.go:61","plugin_id":"com.mattermost.calls","wrapped_extras":"pathplugins/com.mattermost.calls/server/dist/plugin-linux-amd64pid401"}
Oct 05 17:27:41{"timestamp":"2023-10-05 15:27:41.907 Z","level":"warn","msg":"error closing client during Kill","caller":"plugin/hclog_adapter.go:70","plugin_id":"com.mattermost.calls","wrapped_extras":"errunexpected EOF"}
Oct 05 17:27:41{"timestamp":"2023-10-05 15:27:41.907 Z","level":"warn","msg":"plugin failed to exit gracefully","caller":"plugin/hclog_adapter.go:72","plugin_id":"com.mattermost.calls"}
Oct 05 17:27:41{"timestamp":"2023-10-05 15:27:41.907 Z","level":"error","msg":"Unable to activate plugin","caller":"app/plugin.go:171","plugin_id":"com.mattermost.calls","bundle_path":"plugins/com.mattermost.calls","error":"failed to clean up state: GetSinglePost: Unable to get the post."}
Oct 05 17:27:41{"timestamp":"2023-10-05 15:27:41.941 Z","level":"info","msg":"Loaded system translations","caller":"i18n/i18n.go:132","for locale":"en","from locale":"/app/code/i18n/en.json"}

Do you have encounter this problem ?

Thanks for your help !

]]>https://forum.cloudron.io/topic/10152/mattermost-calls-plugin-crashes-on-activationRSS for NodeFri, 06 Mar 2026 00:07:13 GMTThu, 05 Oct 2023 15:31:32 GMT60<![CDATA[Reply to Mattermost calls plugin crashes on activation on Fri, 10 Nov 2023 08:23:29 GMT]]>Same here, with the latest update it works now. Thank you folks for updating the cloudron app!! (You don’t realize how dependent you’ve become on a feature until it is gone 🙂

]]>https://forum.cloudron.io/post/77147https://forum.cloudron.io/post/77147Fri, 10 Nov 2023 08:23:29 GMT<![CDATA[Reply to Mattermost calls plugin crashes on activation on Tue, 07 Nov 2023 11:12:39 GMT]]>Thanks for the update @Benoit !

]]>https://forum.cloudron.io/post/76776https://forum.cloudron.io/post/76776Tue, 07 Nov 2023 11:12:39 GMT<![CDATA[Reply to Mattermost calls plugin crashes on activation on Tue, 07 Nov 2023 08:18:24 GMT]]>Hi, after the last update all is ok on our Mattermost install after 2 restarts. First one on recovery mode and a second one on normal state. I don't know why but now the call plugin is on. I notice an update on the call plugin (I was on 0.19 before the last update and now we are on 0.20). Problem solved ! @tronical do you have the problem after the last update ?

]]>https://forum.cloudron.io/post/76755https://forum.cloudron.io/post/76755Tue, 07 Nov 2023 08:18:24 GMT<![CDATA[Reply to Mattermost calls plugin crashes on activation on Mon, 16 Oct 2023 19:48:54 GMT]]>@Benoit we ran into exactly the same issue with our installation. I couldn’t find anything yet, but suspect that it’s upgrade related (happens not in new installations). Hoping the next upstream MM version fixes it.

]]>https://forum.cloudron.io/post/75434https://forum.cloudron.io/post/75434Mon, 16 Oct 2023 19:48:54 GMT<![CDATA[Reply to Mattermost calls plugin crashes on activation on Fri, 06 Oct 2023 15:15:05 GMT]]>@girish yes on my others servers Mattermost works well with calls.

I send an email to support, thanks @girish

]]>https://forum.cloudron.io/post/74891https://forum.cloudron.io/post/74891Fri, 06 Oct 2023 15:15:05 GMT<![CDATA[Reply to Mattermost calls plugin crashes on activation on Fri, 06 Oct 2023 14:50:06 GMT]]>@Benoit I just tried in our demo instance (https://my.demo.cloudron.io) and it works there. Can you possibly try a test install in another server? Otherwise, if you reach out at support@cloudron.io, I have to debug further.

]]>https://forum.cloudron.io/post/74886https://forum.cloudron.io/post/74886Fri, 06 Oct 2023 14:50:06 GMT<![CDATA[Reply to Mattermost calls plugin crashes on activation on Fri, 06 Oct 2023 14:44:45 GMT]]>@girish me too. But the reinstall seems to be the same package (same version and same error).

@nebulon i tried and nothing changes, calls doesn't work.

Capture d’écran du 2023-10-06 16-44-18.png

]]>https://forum.cloudron.io/post/74883https://forum.cloudron.io/post/74883Fri, 06 Oct 2023 14:44:45 GMT<![CDATA[Reply to Mattermost calls plugin crashes on activation on Fri, 06 Oct 2023 09:48:28 GMT]]>For me, the calls plugin was pre-installed. I didn't have to activate it from marketplace.

]]>https://forum.cloudron.io/post/74859https://forum.cloudron.io/post/74859Fri, 06 Oct 2023 09:48:28 GMT<![CDATA[Reply to Mattermost calls plugin crashes on activation on Fri, 06 Oct 2023 09:30:17 GMT]]>Maybe other enabled plugins interfere here? Can you try to disable others one-by-one to narrow down the issue?

]]>https://forum.cloudron.io/post/74856https://forum.cloudron.io/post/74856Fri, 06 Oct 2023 09:30:17 GMT<![CDATA[Reply to Mattermost calls plugin crashes on activation on Fri, 06 Oct 2023 08:46:50 GMT]]>@girish i tried to add 2 Go (4go total) and it doesn't change anything. I tried to delete, reinstall and activate the plugin form the marketplace and same error.

Capture d’écran du 2023-10-06 10-42-10.png

Capture d’écran du 2023-10-06 10-45-17.png

Very strange.

]]>https://forum.cloudron.io/post/74849https://forum.cloudron.io/post/74849Fri, 06 Oct 2023 08:46:50 GMT<![CDATA[Reply to Mattermost calls plugin crashes on activation on Fri, 06 Oct 2023 03:53:15 GMT]]>Maybe you can try giving more memory. All I had to do was Enable plugins and it automatically enabled and activated the calls plugin:

image.png

]]>https://forum.cloudron.io/post/74839https://forum.cloudron.io/post/74839Fri, 06 Oct 2023 03:53:15 GMT