But here was the error I was getting from the unresponsive wordpress app:

Inactive - Error getting IP of redis-3e2e5aad-1513-4b65-bb24-5eaafc998daa service

Services -> Redis -> Restart . Then, try the repair. Think it should work after that.

@murgero I was using the same key. Nothing changed. All I did was follow the instructions to upgrade from 20 to 22. That was the weird part. Why did SSH access change or permission change for the virtual machine?

@joseph Appreciate the follow-up. I had to use the snapshot to recover everything. Ill try the upgrade later and see if it works. Maybe i just had a weird issue and a package messed up.

But here was the error I was getting from the unresponsive wordpress app:

Inactive - Error getting IP of redis-3e2e5aad-1513-4b65-bb24-5eaafc998daa service

The app was also not able to go into repair mode.

One of my wordpress apps has become unresponsive and throwing up an error.

can you post the logs of the app? that should give an idea why it's not responding.

But I can no longer SSH into my server using putty. I keep getting the error "Disconnected: No supported authentication methods available (server sent: publickey)"

Cloudron doesn't manage SSH key access. As @murgero said, this is the key that you put at installation time.

@girish Is there a ticketing system for support/help for cloudron users who are paying? Or is this forum the best way to ask for help?

The forum is the best place for the first line of support. If we cannot sort things out here or something is really urgent you can always mail support@cloudron.io . (email support has no special priority over getting answering on forum though...)