<![CDATA[Unable to read email via Nextcloud Mail app]]>Mail stopped working recently; updating to 5.1.1 did not help. When attempting to use the Mail app, the web console reports errors like

ServiceException IMAP error synchronizing account 5: No password provided. 
Could not load account mailboxes: IMAP error synchronizing account 5: No password provided.

Around the same time, I started seeing errors in the logs like

NoUserException Backends provided no user object

and

 Horde_Imap_Client_Exception No password provided.
Error while running background job OCA\Mail\BackgroundJob\QuotaJob (id: 14118, arguments: {"accountId":5})

It seems the Calendar app is similarly affected.

]]>https://forum.cloudron.io/topic/13336/unable-to-read-email-via-nextcloud-mail-appRSS for NodeFri, 17 Apr 2026 03:20:02 GMTSun, 23 Feb 2025 06:00:06 GMT60<![CDATA[Reply to Unable to read email via Nextcloud Mail app on Tue, 25 Feb 2025 11:53:54 GMT]]>@andreasdueren a hash is not enough. you need the raw password to login to mail server . meaning, atleast it's not a one way hash. maybe raw password is stored in some obscure way , but it has to be reversible.

]]>https://forum.cloudron.io/post/102285https://forum.cloudron.io/post/102285Tue, 25 Feb 2025 11:53:54 GMT<![CDATA[Reply to Unable to read email via Nextcloud Mail app on Tue, 25 Feb 2025 11:39:04 GMT]]>@Joseph Yeah basically this seems to parse the password and store a hash every time you log in (to check for password changes) and if you used SSO this if obviously not possible. A way to enable global provisioning would be to generate a global master password for all mail accounts and then use that here. But I don't think this is a tradeoff I'd personally be willing to do, even if cloudron did offer that function.

]]>https://forum.cloudron.io/post/102283https://forum.cloudron.io/post/102283Tue, 25 Feb 2025 11:39:04 GMT<![CDATA[Reply to Unable to read email via Nextcloud Mail app on Mon, 24 Feb 2025 14:56:51 GMT]]>@andreasdueren yeah, I think the last line gives it away "only makes sense if you use the backend for nextcloud and mailserver" . So, it is taking the raw password that was given during nextcloud login and using it for the mail server. Seems a bit dangerous (to allow an app to get the raw password) but what do I know

]]>https://forum.cloudron.io/post/102219https://forum.cloudron.io/post/102219Mon, 24 Feb 2025 14:56:51 GMT<![CDATA[Reply to Unable to read email via Nextcloud Mail app on Mon, 24 Feb 2025 13:29:12 GMT]]>@joseph Screenshot 2025-02-24 at 14.28.54.png

Talking about the account provisioning

]]>https://forum.cloudron.io/post/102215https://forum.cloudron.io/post/102215Mon, 24 Feb 2025 13:29:12 GMT<![CDATA[Reply to Unable to read email via Nextcloud Mail app on Mon, 24 Feb 2025 11:37:24 GMT]]>@andreasdueren what does automatic configuration mean? the mail app stores the raw cloudron password (how does it authenticate?)

]]>https://forum.cloudron.io/post/102209https://forum.cloudron.io/post/102209Mon, 24 Feb 2025 11:37:24 GMT<![CDATA[Reply to Unable to read email via Nextcloud Mail app on Mon, 24 Feb 2025 11:32:46 GMT]]>@joseph only automatic configuration will fail. Manual still works without issues. Alternatively have people use SoGo

]]>https://forum.cloudron.io/post/102208https://forum.cloudron.io/post/102208Mon, 24 Feb 2025 11:32:46 GMT<![CDATA[Reply to Unable to read email via Nextcloud Mail app on Mon, 24 Feb 2025 09:38:57 GMT]]>@khm_ oauth is the way forward. In recent future, email auth will also move to oauth. Just using passwords is not secure anymore.

I just tested it, you just need an app password from Cloudron . https://docs.cloudron.io/profile/#app-passwords . Choose Mail Client . Each user has to create one for the mailboxes they own and put it in nextcloud mail app. After that it works even after relogin.

]]>https://forum.cloudron.io/post/102197https://forum.cloudron.io/post/102197Mon, 24 Feb 2025 09:38:57 GMT<![CDATA[Reply to Unable to read email via Nextcloud Mail app on Sun, 23 Feb 2025 21:57:31 GMT]]>Thanks for the information. Is it not possible to revert to LDAP auth?

]]>https://forum.cloudron.io/post/102180https://forum.cloudron.io/post/102180Sun, 23 Feb 2025 21:57:31 GMT<![CDATA[Reply to Unable to read email via Nextcloud Mail app on Sun, 23 Feb 2025 19:25:14 GMT]]>@khm_ Unfortunately this is a downside of using SSO. There is the "Master Password" feature to work around that. But faik there is no solution within cloudron for that though.

]]>https://forum.cloudron.io/post/102177https://forum.cloudron.io/post/102177Sun, 23 Feb 2025 19:25:14 GMT