<![CDATA[No response from cloudron team via email]]>We have emailed twice regarding our license, and still no response from either email sent to info@cloudron.io is anyone responding to emails.

]]>https://forum.cloudron.io/topic/13399/no-response-from-cloudron-team-via-emailRSS for NodeTue, 09 Jun 2026 15:26:47 GMTFri, 07 Mar 2025 16:55:19 GMT60<![CDATA[Reply to No response from cloudron team via email on Mon, 17 Mar 2025 10:28:56 GMT]]>Can confirm we got the mail with empty subject too 🙂

]]>https://forum.cloudron.io/post/103456https://forum.cloudron.io/post/103456Mon, 17 Mar 2025 10:28:56 GMT<![CDATA[Reply to No response from cloudron team via email on Sat, 15 Mar 2025 20:28:03 GMT]]>@joseph said in No response from cloudron team via email:

@apesorguk I think that error is coming from your relay. Do you use an outbound relay?

Yeah, I just tested emailing support@cloudron.io without a subject and it worked fine for me.

]]>https://forum.cloudron.io/post/103348https://forum.cloudron.io/post/103348Sat, 15 Mar 2025 20:28:03 GMT<![CDATA[Reply to No response from cloudron team via email on Sat, 15 Mar 2025 12:13:21 GMT]]>@apesorguk I think that error is coming from your relay. Do you use an outbound relay?

]]>https://forum.cloudron.io/post/103344https://forum.cloudron.io/post/103344Sat, 15 Mar 2025 12:13:21 GMT<![CDATA[Reply to No response from cloudron team via email on Sat, 15 Mar 2025 11:53:24 GMT]]>@joseph said in No response from cloudron team via email:

I sent from my private address and it seems to work . Anyone else facing this? (We do get lots of support emails everyday)

I see the problem, I forgot and did not put a subject line, your systems seem to block them.

]]>https://forum.cloudron.io/post/103342https://forum.cloudron.io/post/103342Sat, 15 Mar 2025 11:53:24 GMT<![CDATA[Reply to No response from cloudron team via email on Sat, 15 Mar 2025 11:39:12 GMT]]>@apesorguk I've never had an issue emailing support@ (and have never seen the info@ address anywhere - where did you find that?)

But the error message you shared seems to imply you didn't include any subject in the email and that was why it was rejected (I'm just guessing here but I think Cloudron use FreeScout to handle support emails and perhaps that requires subjects 🤷) .

Try again with a subject?

]]>https://forum.cloudron.io/post/103341https://forum.cloudron.io/post/103341Sat, 15 Mar 2025 11:39:12 GMT<![CDATA[Reply to No response from cloudron team via email on Sat, 15 Mar 2025 09:41:00 GMT]]>I sent from my private address and it seems to work . Anyone else facing this? (We do get lots of support emails everyday)

]]>https://forum.cloudron.io/post/103330https://forum.cloudron.io/post/103330Sat, 15 Mar 2025 09:41:00 GMT<![CDATA[Reply to No response from cloudron team via email on Sat, 15 Mar 2025 09:35:06 GMT]]>I emailed that address and get this

Hi. This is the Mailer program at http://imap.domain.com.

I'm afraid I wasn't able to deliver your message
"?"
to the following addresses.

This is a permanent error; I've given up. Sorry it didn't work out.

Intended Recipients: <support@cloudron.io>
Failure Reason: Error: Unrecognized response from upstream server: 5.2.1 Subject is Mandatory

And I have sent other emails to gmail addresses and private ones and yours is the only one that bounces.

]]>https://forum.cloudron.io/post/103328https://forum.cloudron.io/post/103328Sat, 15 Mar 2025 09:35:06 GMT<![CDATA[Reply to No response from cloudron team via email on Tue, 11 Mar 2025 06:58:33 GMT]]>You might want to check your spam folder or try reaching out via their official forum. Social media channels can also help in reaching them out. If it's urgent, consider submitting a support ticket on their website.

]]>https://forum.cloudron.io/post/102931https://forum.cloudron.io/post/102931Tue, 11 Mar 2025 06:58:33 GMT<![CDATA[Reply to No response from cloudron team via email on Fri, 07 Mar 2025 17:16:23 GMT]]>@apesorguk I see an email from you from 4 hours ago but can't say we have received any other email. (there are some mails from 2023). For the future, a better email address is support@cloudron.io for license related queries . We will get to your ticket asap.

]]>https://forum.cloudron.io/post/102779https://forum.cloudron.io/post/102779Fri, 07 Mar 2025 17:16:23 GMT