<![CDATA[Retrieving the Message-ID from an incoming Freescout email (API / Webhook)]]>Hello everyone,

I can retrieve various details (threads, customer info, etc.) through the Freescout API, but the email headers—specifically the Message-ID—of an incoming email don’t seem accessible. Even though the Message-ID is visible under “Show original” in the Freescout interface, I can’t find a way to get it via the API or a webhook.

Has anyone figured out how to access the Message-ID via the API, a webhook, or another method? Any pointers would be greatly appreciated!

Thanks in advance.

]]>https://forum.cloudron.io/topic/13558/retrieving-the-message-id-from-an-incoming-freescout-email-api-webhookRSS for NodeWed, 16 Sep 2026 12:55:34 GMTSat, 29 Mar 2025 11:15:59 GMT60<![CDATA[Reply to Retrieving the Message-ID from an incoming Freescout email (API / Webhook) on Sun, 30 Mar 2025 09:08:21 GMT]]>Can't find anything obvious in https://api-docs.freescout.net atleast

https://github.com/freescout-help-desk/freescout/issues is where you ask upstream questions

]]>https://forum.cloudron.io/post/104699https://forum.cloudron.io/post/104699Sun, 30 Mar 2025 09:08:21 GMT<![CDATA[Reply to Retrieving the Message-ID from an incoming Freescout email (API / Webhook) on Sat, 29 Mar 2025 14:05:51 GMT]]>This question may be better asked in the freescout community

]]>https://forum.cloudron.io/post/104654https://forum.cloudron.io/post/104654Sat, 29 Mar 2025 14:05:51 GMT