<![CDATA[Cloudron users can't create accounts]]>I'm having trouble enabling my users to access Loomio. For now, at least, the goal is for all Cloudron users to be able to log in. Here is my env.sh:

f08dc66c-2024-491e-8a68-87fce1339f28-image.png

And the Cloudron Access Control:

93c9e6c1-ae77-4665-b434-4209b7629ccc-image.png

I was able to create an initial account. I'm the Cloudron admin account. But when a less-privileged account tries, here's what happens. They click the key button here:

8853c62d-e536-4285-9c1f-967a5620917d-image.png

Then log into Cloudron if they haven't yet. Then they get this:

5f14c284-8400-46ab-803b-f48bd729898f-image.png

I try Create Account, and the next screen is this:

48b61021-c681-4c6f-9911-69ee7235f8e1-image.png

I then enter a name, hit enter, and get this:

20e9bf8f-18f9-4253-a50e-343d86714c9b-image.png

The logs look like this:

ep 09 13:59:23 [09/Sep/2025:19:59:23 +0000] 172.18.0.1 "GET /socket.io/?channel_token=0a44509556dc6849817ae75c99dc27bb&EIO=4&transport=websocket&sid=DUSj2M0mfdpeHoplAAAG HTTP/1.1" "Mozilla/5.0 (X11; Linux x86_64; rv:142.0) Gecko/20100101 Firefox/142.0" 101 343 "-" 338.888 338.888
Sep 09 13:59:27 I, [2025-09-09T19:59:27.053758 #89] INFO -- : source=rack-timeout id=a9a67a5f-b092-4cc6-871a-507461756d07 wait=3ms timeout=15000ms state=ready
Sep 09 13:59:27 I, [2025-09-09T19:59:27.054568 #89] INFO -- : [a9a67a5f-b092-4cc6-871a-507461756d07] Started POST "/api/v1/registrations" for 2601:280:4681:7f50:d03e:b131:c42b:9dbd at 2025-09-09 19:59:27 +0000
Sep 09 13:59:27 I, [2025-09-09T19:59:27.061332 #89] INFO -- : [a9a67a5f-b092-4cc6-871a-507461756d07] Processing by Api::V1::RegistrationsController#create as JSON
Sep 09 13:59:27 I, [2025-09-09T19:59:27.061437 #89] INFO -- : [a9a67a5f-b092-4cc6-871a-507461756d07] Parameters: {"user" => {"name" => "test", "email" => "[FILTERED]"}, "registration" => {"user" => {"name" => "test", "email" => "[FILTERED]"}}}
Sep 09 13:59:27 I, [2025-09-09T19:59:27.097082 #89] INFO -- : [a9a67a5f-b092-4cc6-871a-507461756d07] Filter chain halted as :permission_check rendered or redirected
Sep 09 13:59:27 I, [2025-09-09T19:59:27.098055 #89] INFO -- : [a9a67a5f-b092-4cc6-871a-507461756d07] Completed 422 Unprocessable Entity in 36ms (Views: 0.2ms | ActiveRecord: 0.0ms (0 queries, 0 cached) | GC: 23.6ms)
Sep 09 13:59:27 I, [2025-09-09T19:59:27.099929 #89] INFO -- : [a9a67a5f-b092-4cc6-871a-507461756d07] source=rack-timeout id=a9a67a5f-b092-4cc6-871a-507461756d07 wait=3ms timeout=15000ms service=46ms state=completed
Sep 09 13:59:27 [09/Sep/2025:19:59:27 +0000] 172.18.0.1 "POST /api/v1/registrations HTTP/1.1" "Mozilla/5.0 (X11; Linux x86_64; rv:142.0) Gecko/20100101 Firefox/142.0" 422 1074 "https://loomio.medlab.host/dashboard" 0.049 0.049
Sep 09 13:59:30 [09/Sep/2025:19:59:30 +0000] 172.18.0.1 "GET / HTTP/1.1" "Mozilla (CloudronHealth)" 301 203 "-" 0.004 0.004
Sep 09 13:59:32 I, [2025-09-09T19:59:32.775609 #81] INFO -- : source=rack-timeout id=de58afb4-baea-43de-bed7-3b260013092f wait=2ms timeout=15000ms state=ready
Sep 09 13:59:32 I, [2025-09-09T19:59:32.776522 #81] INFO -- : [de58afb4-baea-43de-bed7-3b260013092f] Started GET "/api/v1/boot/version?version=3.0.5&release=1757100919&now=1757447973262" for 128.138.65.206 at 2025-09-09 19:59:32 +0000
Sep 09 13:59:32 I, [2025-09-09T19:59:32.778088 #81] INFO -- : [de58afb4-baea-43de-bed7-3b260013092f] Processing by Api::V1::BootController#version as JSON
Sep 09 13:59:32 I, [2025-09-09T19:59:32.778625 #81] INFO -- : [de58afb4-baea-43de-bed7-3b260013092f] Parameters: {"version" => "3.0.5", "release" => "1757100919", "now" => "1757447973262", "boot" => {}}
Sep 09 13:59:32 I, [2025-09-09T19:59:32.782954 #81] INFO -- : [de58afb4-baea-43de-bed7-3b260013092f] Completed 200 OK in 4ms (Views: 0.1ms | ActiveRecord: 0.0ms (0 queries, 0 cached) | GC: 0.8ms)
Sep 09 13:59:32 I, [2025-09-09T19:59:32.783555 #81] INFO -- : [de58afb4-baea-43de-bed7-3b260013092f] source=rack-timeout id=de58afb4-baea-43de-bed7-3b260013092f wait=2ms timeout=15000ms service=8ms state=completed
Sep 09 13:59:32 [09/Sep/2025:19:59:32 +0000] 172.18.0.1 "GET /api/v1/boot/version?version=3.0.5&release=1757100919&now=1757447973262 HTTP/1.1" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/140.0.0.0 Safari/537.36" 200 1237 "https://loomio.medlab.host/dashboard" 0.010 0.010
Sep 09 13:59:40 [09/Sep/2025:19:59:40 +0000] 172.18.0.1 "GET / HTTP/1.1" "Mozilla (CloudronHealth)" 301 203 "-" 0.004 0.004

Any thoughts on why this Cloudron user can't log in on Loomio?

Thanks in advance, and thank you for supporting this excellent app.

]]>https://forum.cloudron.io/topic/14285/cloudron-users-can-t-create-accountsRSS for NodeWed, 22 Jul 2026 02:10:43 GMTTue, 09 Sep 2025 20:01:48 GMT60<![CDATA[Reply to Cloudron users can't create accounts on Wed, 10 Sep 2025 19:46:37 GMT]]>Yes, that worked for me! That seems strange, but it works.

]]>https://forum.cloudron.io/post/112596https://forum.cloudron.io/post/112596Wed, 10 Sep 2025 19:46:37 GMT<![CDATA[Reply to Cloudron users can't create accounts on Wed, 10 Sep 2025 19:40:49 GMT]]>Hello @ntnsndr
Hmm it seems even when setting this:

export FEATURES_DISABLE_CREATE_USER=0     # users must be invited
export FEATURES_DISABLE_CREATE_GROUP=0    # users cannot create groups
export FEATURES_DISABLE_PUBLIC_GROUPS=0   # disable /explore
export FEATURES_DISABLE_HELP_LINK=0      # disable the help link
export FEATURES_DISABLE_EMAIL_LOGIN=1     # Disable login via email (usually when you have enabled SSO of some kind)

This occurs.
It seems when removing everything above, except FEATURES_DISABLE_EMAIL_LOGIN it works with Cloudron Login.

]]>https://forum.cloudron.io/post/112595https://forum.cloudron.io/post/112595Wed, 10 Sep 2025 19:40:49 GMT<![CDATA[Reply to Cloudron users can't create accounts on Wed, 10 Sep 2025 17:59:11 GMT]]>Hello @ntnsndr
Then I will have to try to reproduce this issue.

]]>https://forum.cloudron.io/post/112594https://forum.cloudron.io/post/112594Wed, 10 Sep 2025 17:59:11 GMT<![CDATA[Reply to Cloudron users can't create accounts on Wed, 10 Sep 2025 15:10:00 GMT]]>@james good question:) Yes, I did, multiple times.

]]>https://forum.cloudron.io/post/112587https://forum.cloudron.io/post/112587Wed, 10 Sep 2025 15:10:00 GMT<![CDATA[Reply to Cloudron users can't create accounts on Wed, 10 Sep 2025 09:13:36 GMT]]>Hello @ntnsndr

Just to make sure. After changing the env.sh did you restart the app?

]]>https://forum.cloudron.io/post/112568https://forum.cloudron.io/post/112568Wed, 10 Sep 2025 09:13:36 GMT