Mirotalk - Participants can't see each other 2

[ekevu123]

Thank you, I will try that!

Since I faced the issue temporarily yesterday, but didn't when I tried to reproduce it with my phone, is the explanation that the port I was trying to use for the conversation was temporarily blocked, and restarting the app later re-assigned the port, so it worked again when starting a new conversation?

[MiroTalk]

You're welcome.
It could also be that another app was using a port within the specified range, maybe not constantly, but whenever it needed it, causing a temporary conflict.

[ekevu123]

That would indeed explain it, but - and that is probably a question to the Cloudron team - shouldn't Cloudron prevent exactly that?

[ekevu123]

I keep having the issue sporadically, which makes it hard to use Mirotalk as a constant video provider without testing the connection before every meeting.

[james]

Hello @ekevu123
Thanks for reporting.

I would rule out the networking issue with the ports since Cloudron does bind these ports on app startup.
Thus, the ports could only interfere on app startup, failing to start the app and not at runtime.
You can check this with:

lsof -i :25000-25100

So there must be something else going on for you.
Is there any pattern to this sporadically appearing issue?

[ekevu123]

No, I can't find any pattern, but I have just tested again after a server restart, and the issue persists

[james]

Hello @ekevu123
Can you share where you are hosting your Cloudron?

[MiroTalk]

Also make sure that the firewall on your VPS/VDS is not enabled or blocking the required ports. For example, on Amazon EC2, if the inbound security group rules for the necessary RTC ports are not configured, the service will not work...

[ekevu123]

@james said in Mirotalk - Participants can't see each other 2:

Hello @ekevu123
Can you share where you are hosting your Cloudron?

Netcup, root server
Don't forget, though, that the issue isn't permanent.

@MiroTalk said in Mirotalk - Participants can't see each other 2:

Also make sure that the firewall on your VPS/VDS is not enabled or blocking the required ports. For example, on Amazon EC2, if the inbound security group rules for the necessary RTC ports are not configured, the service will not work...

Thank you! I only let Cloudron handle this.

[james]

Hello @ekevu123
Next time the issue occurs please save the following logs

• The MiroTalk SFU app log
• the browser console log and network inspection log
• /home/yellowtent/platformdata/logs/box.log
• While this issue is occouring in the browser do:
  • Chrome based browsers go to brave://webrtc-internals/ and press Download the "webrtc-internals dump
  • FireFox based browsers go to about:webrtc and press Save Page

This will help us to further narrow down the cause.