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    SOLVED cloudron hangs up needing a restart at least every few days

    Support
    contabo hang restart
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    • T
      tadeas last edited by girish

      Hi, I've had this problem almost the whole time using cloudron, but it has intensified the last few days and weeks - cloudron "hangs" - I can log in via ssh, but no apps are working, and neither is the my.* cloudron interface. This used to happen a few days inbetween, now almost every other day. Running latest cloudron version.

      I have tried backing up, reinstalling ubuntu (I am using contabo vps) and restoring, but the problem is still occuring.

      I can provide access to the machine if you want to inspect the logs. I could not find anything special in the cloudron logs myself.

      T.

      1 Reply Last reply Reply Quote 0
      • nebulon
        nebulon Staff last edited by

        Actually this is not the first time this happens on customers on Contabo. If it happens, does a systemctl restart docker help?

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        • M
          muewe96 last edited by

          Same here. I'm running cloudron on a contabo vps. Every few days cloudron hangs. To connect again I need to restart the whole vps. Just restarting docker does not work.

          When I try to login to nextcloud i get this error:

          Interner Serverfehler
          Der Server konnte die Anfrage nicht fertig stellen.

          Sollte dies erneut auftreten, senden Sie bitte die nachfolgenden technischen Einzelheiten an Ihren Server-Administrator.

          Weitere Details können im Server-Protokoll gefunden werden.

          Technische Details
          Entfernte Adresse: 172.18.0.1

          1 Reply Last reply Reply Quote 0
          • nebulon
            nebulon Staff last edited by

            Thanks for the hint, this looks like in such a case, the nginx reverse proxy cannot connect to the docker subnetwork, in which the apps are spawned. I wonder if contabo has some custom networking or firewall scripts, which from time to time overwrite the configuration Cloudron expects.

            If this happens again, could you attempt to ping the gateway with ping 172.18.0.1?

            Also since this appears to be contabo specific, maybe try to contact their support in such a situation as well, possibly they can take a look and give more insights on the case.

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            • T
              tadeas last edited by

              I never got such an error in nextcloud and could not figure out the cause from the logs. Restarting docker sent the whole VPS into unreachable state.

              Since then I have migrated to Hetzner (a bit less storage space, but fully SSD) and have only booted once there with no more restarts. Contabo is probably also running some heavy optimization to be able to offer the VPSes for such a low price.

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              • M
                muewe96 last edited by

                @nebulon I can ping the ip 172.18.0.1

                ping 172.18.0.1
                
                PING 172.18.0.1 (172.18.0.1) 56(84) bytes of data.
                64 bytes from 172.18.0.1: icmp_seq=1 ttl=64 time=0.248 ms
                64 bytes from 172.18.0.1: icmp_seq=2 ttl=64 time=0.092 ms
                

                Is there something else I should test?

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                • nebulon
                  nebulon Staff last edited by

                  We have found out that Contabo has many random issues running Cloudron. The conclusion for now is, that we cannot reliably support Contabo as is, maybe the situation gets better with running ubuntu 18.04 there. I will close this thread so far as there is nothing we can currently do really.

                  1 Reply Last reply Reply Quote 0
                  • Captain Kirk
                    Captain Kirk last edited by

                    I just want to ask if the things are better now with Contabo and using Cloudron.
                    Contabo itself seems to be very reliable hosting company and I plan to switch to them which makes no sense if Cloudron is struggling on their VPS.

                    ruihildt 1 Reply Last reply Reply Quote 0
                    • nebulon
                      nebulon Staff last edited by

                      I don't believe we have new information here regarding Contabo and if it is now performing better.

                      1 Reply Last reply Reply Quote 0
                      • ruihildt
                        ruihildt @Captain Kirk last edited by

                        @Captain-Kirk I have been using Contabo for a long time, with several Cloudron.

                        What we found is that the cheapest VPS would get random errors, ever changing and not fixable. When moving to an upper plan, no problem would be noticed.

                        So I would suggest to go with mid-level VPS at first, and if you encounter error, try another plan.

                        1 Reply Last reply Reply Quote 1
                        • Captain Kirk
                          Captain Kirk last edited by

                          Thanks @ruihildt. So the VPS L SSD plan should be fine?

                          ruihildt 1 Reply Last reply Reply Quote 0
                          • ruihildt
                            ruihildt @Captain Kirk last edited by

                            @Captain-Kirk That's what I have indeed, I don't remember if I tried the one below, but at that price point, it's a no brainer anyway.

                            1 Reply Last reply Reply Quote 1
                            • robi
                              robi last edited by

                              Another option that is more stable is the link in my signature for SSDnodes.

                              It seems their default server routing places you in a busy area, so if you notice issues in the first few days, an email to support to ask they move you to another part of the DC and you'll be fine.

                              Can't beat the price.

                              Captain Kirk 1 Reply Last reply Reply Quote 0
                              • Captain Kirk
                                Captain Kirk @robi last edited by

                                @robi thanks, looks amazing. The only thing is the GDPR. So I have to work with European (German) providers which host in German data centers.

                                scooke 1 Reply Last reply Reply Quote 0
                                • robi
                                  robi last edited by

                                  Yep, I think they're in Amsterdam but not Germany yet.

                                  1 Reply Last reply Reply Quote 0
                                  • jdaviescoates
                                    jdaviescoates last edited by

                                    @staff I wonder if this thread should have contabo added to its title and/ or be tagged contabo to help people find it when considering VPS hosts?

                                    robi 1 Reply Last reply Reply Quote 0
                                    • rmdes
                                      rmdes last edited by

                                      Just to Confirm that Contabo VPS L SSD plan has no issue with Cloudron

                                      1 Reply Last reply Reply Quote 2
                                      • robi
                                        robi @jdaviescoates last edited by

                                        @jdaviescoates search will find it.

                                        1 Reply Last reply Reply Quote 1
                                        • scooke
                                          scooke @Captain Kirk last edited by

                                          @Captain-Kirk If you are still talking about ssdnodes.com they do have a Frankfurt location which I've been on for over a year. There is a sale in fact right now for that location!

                                          ssdnodes-frankfurt.png image url)

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                                          • Captain Kirk
                                            Captain Kirk last edited by

                                            @scooke That's right. But the company is based in CA. American companies are subject to the Freedom Act (formerly: Patriot Act) and are therefore obliged to allow US authorities potential access to the (cloud) data of their customers.

                                            I am leaving my comfortable G-Suite and will fully comply with data protection regulations with my hosted solutions. Do it once, do it right 🙂

                                            scooke 1 Reply Last reply Reply Quote 1
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