<![CDATA[Update 9.0.11 Broke Services]]>Support
  • Cloudron services not starting

Description

After my cloudron instance automatically updated to Cloudron 9.0.11, certain services wont start ( "Starting services, this can take a while", despite waiting for 48 hours, then rebooting several times, issue persists.

Services that won't start; graphite, mongodb, mysql, postgresql, sftp

15988af4-5e94-4d36-a485-108e218fa9a6-image.png

Steps to reproduce

N/A. This happened right after updating and is persistent despite rebooting.

Potential Solution

I could potential restore to a previous disk image, but that's about 10 days back.
I could also backup my two apps, then import into a new install.
But I can't even download my app's backups... seems to be related to the given issue.

When trying to download an app's backup: App > backups > Download
I get
'{
  "status": "Conflict",
  "message": "only tgz backups can be downloaded"
}

Logs

Logs seem to be thousands of lines of the following....

2025-11-23T11:16:09.713Z box:shell services: grep -q avx /proc/cpuinfo
2025-11-23T11:16:09.989Z box:shell services: grep -q avx /proc/cpuinfo
2025-11-23T11:16:12.994Z box:shell services: grep -q avx /proc/cpuinfo
2025-11-23T11:16:13.168Z box:shell services: grep -q avx /proc/cpuinfo
2025-11-23T11:16:16.232Z box:shell services: grep -q avx /proc/cpuinfo
2025-11-23T11:16:16.681Z box:shell services: grep -q avx /proc/cpuinfo
2025-11-23T11:16:19.402Z box:shell services: grep -q avx /proc/cpuinfo
2025-11-23T11:16:19.847Z box:shell services: grep -q avx /proc/cpuinfo
2025-11-23T11:16:22.579Z box:shell services: grep -q avx /proc/cpuinfo

Troubleshooting Already Performed

Rebooted 3-4 times. Allocated more ram to stopped services and enabled recovery mode, then rebooted. Reset all services to default ram usage limits, enabled recovery mode, then rebooted.

Cloudron Version

"version": "9.0.11"

Ubuntu Version

No LSB modules are available.
Distributor ID:	Ubuntu
Description:	Ubuntu 24.04.1 LTS
Release:	24.04
Codename:	noble

Cloudron installation method

  • Cloud Image - Linode

Output of cloudron-support --troubleshoot

root@localhost:~# cloudron-support --troubleshoot
Vendor: Linode Product: Compute Instance
Linux: 6.8.0-87-generic
Ubuntu: noble 24.04
Processor: AMD EPYC 7501 32-Core Processor
BIOS pc-q35-7.2  CPU @ 2.0GHz x 1
RAM: 2015236KB
Disk: /dev/sda         17G
[OK]	node version is correct
[OK]	IPv6 is enabled and public IPv6 address is working
[OK]	docker is running
[OK]	docker version is correct
[OK]	MySQL is running
[OK]	nginx is running
[OK]	dashboard cert is valid
[OK]	dashboard is reachable via loopback
[OK]	box v9.0.11 is running
[OK]	netplan is good
[OK]	DNS is resolving via systemd-resolved
[OK]	Dashboard is reachable via domain name
Timeout.
[OK]	Domain is valid and has not expired
[OK]	unbound is running
]]>https://forum.cloudron.io/topic/14598/update-9.0.11-broke-servicesRSS for NodeTue, 14 Apr 2026 18:57:23 GMTSun, 23 Nov 2025 12:32:03 GMT60<![CDATA[Reply to Update 9.0.11 Broke Services on Sun, 23 Nov 2025 12:59:56 GMT]]>I've decided to restore to a previous disk image, through the host provider. Can't seem to delete this post.

]]>https://forum.cloudron.io/post/115823https://forum.cloudron.io/post/115823Sun, 23 Nov 2025 12:59:56 GMT<![CDATA[Reply to Update 9.0.11 Broke Services on Wed, 26 Nov 2025 07:32:24 GMT]]>@ghosted said in Update 9.0.11 Broke Services:

It was THOUSANDS of lines, currently had a production instance, so needed it back up asap.

This is fixed now . Was a bug in the polling in the UI.

]]>https://forum.cloudron.io/post/116025https://forum.cloudron.io/post/116025Wed, 26 Nov 2025 07:32:24 GMT<![CDATA[Reply to Update 9.0.11 Broke Services on Tue, 25 Nov 2025 12:39:35 GMT]]>@james I restored to a previous image, downloaded the backup of my apps. Completely wiped the server, deleted my linode and its disk image backups. then switched host providers.

Maybe this information will help if some one else runs into the same problem. This server was a cloud image install, through Linode. I never did any manual configurations, always followed official docs. Never had a problem. Was solid for 3 years. Server updated on its own from the last 8x version to 9.0.11.

]]>https://forum.cloudron.io/post/115977https://forum.cloudron.io/post/115977Tue, 25 Nov 2025 12:39:35 GMT<![CDATA[Reply to Update 9.0.11 Broke Services on Tue, 25 Nov 2025 11:48:02 GMT]]>Hello @ghosted
Now that your server is restored, could you please ssh into your Cloudron server and run the command:

grep -q avx /proc/cpuinfo

and post the output of that command here?

]]>https://forum.cloudron.io/post/115970https://forum.cloudron.io/post/115970Tue, 25 Nov 2025 11:48:02 GMT<![CDATA[Reply to Update 9.0.11 Broke Services on Tue, 25 Nov 2025 11:45:13 GMT]]>I tried to, but I got the following lines of

2025-11-23T11:16:19.847Z box:shell services: grep -q avx /proc/cpuinfo
2025-11-23T11:16:22.579Z box:shell services: grep -q avx /proc/cpuinfo

It was THOUSANDS of lines, currently had a production instance, so needed it back up asap.

]]>https://forum.cloudron.io/post/115928https://forum.cloudron.io/post/115928Tue, 25 Nov 2025 11:45:13 GMT<![CDATA[Reply to Update 9.0.11 Broke Services on Sun, 23 Nov 2025 14:24:52 GMT]]>@ghosted Next time, can you check the contents of /home/yellowtent/platformdata/logs/box.log ? That should give the logs on what went wrong.

]]>https://forum.cloudron.io/post/115825https://forum.cloudron.io/post/115825Sun, 23 Nov 2025 14:24:52 GMT<![CDATA[Reply to Update 9.0.11 Broke Services on Sun, 23 Nov 2025 12:59:56 GMT]]>I've decided to restore to a previous disk image, through the host provider. Can't seem to delete this post.

]]>https://forum.cloudron.io/post/115823https://forum.cloudron.io/post/115823Sun, 23 Nov 2025 12:59:56 GMT