<![CDATA[Failed to open stream: Permission denied]]>Hello

My issue looks the same as https://forum.cloudron.io/topic/13321/failed-to-open-stream-permission-denied-for-cache-data/7 but I don't think a solution as been provided 😞

Jan 10 17:23:32 => Run cron tasks
Jan 10 17:23:32 In Filesystem.php line 122:
Jan 10 17:23:32 2026-01-10T16:23:32Z
Jan 10 17:23:32 file_put_contents(/app/code/storage/framework/cache/data/71/e7/71e745d13645
Jan 10 17:23:32 beba997b5011324db8ee58db0e30): Failed to open stream: Permission denied

I'm running Freescout 1.8.201 and emails are not automatically fetched. I've to click on Manage > Tools Fetch Emails to get them.

On Manage > Status I can read:

Non-writable files found

/app/code/storage/framework/cache/data/71/e7/71e745d13645beba997b5011324db8ee58db0e30
Run the following command (read more):
sudo chown -R www-data:www-data /app/code
on storage/framework/cache/data/

text alternatif

I've tried sudo chown -R www-data:www-data /app/code but it anwsers "Read only file system"
I've also tried sudo chmod 775 -R /app/code/ with same results.

Do you have any idea what I can test ?

Generate Diagnostics Data

https://paste.cloudron.io/opebufiqal

]]>https://forum.cloudron.io/topic/14871/failed-to-open-stream-permission-deniedRSS for NodeFri, 14 Aug 2026 06:27:51 GMTSat, 10 Jan 2026 17:19:07 GMT60<![CDATA[Reply to Failed to open stream: Permission denied on Tue, 13 Jan 2026 14:55:13 GMT]]>I do not have, Ihave deleted the email address and created a new one with the old as an ALias
lost too much time with this. 😞

Thank you for your help

]]>https://forum.cloudron.io/post/118426https://forum.cloudron.io/post/118426Tue, 13 Jan 2026 14:55:13 GMT<![CDATA[Reply to Failed to open stream: Permission denied on Tue, 13 Jan 2026 11:52:44 GMT]]>So you can find the sieve scripts for each mailbox at /home/yellowtent/boxdata/mail/<mailbox>/sieve via SSH. Maybe check if you have any for that mailbox, just so we can rule that out.

]]>https://forum.cloudron.io/post/118402https://forum.cloudron.io/post/118402Tue, 13 Jan 2026 11:52:44 GMT<![CDATA[Reply to Failed to open stream: Permission denied on Tue, 13 Jan 2026 11:16:20 GMT]]>Yes the original permissions error is gone.
I really do not remember to have added any script but my brain is going these days....
where should these scripts could be readable?
I will check if something is wrong there.

]]>https://forum.cloudron.io/post/118400https://forum.cloudron.io/post/118400Tue, 13 Jan 2026 11:16:20 GMT<![CDATA[Reply to Failed to open stream: Permission denied on Tue, 13 Jan 2026 09:58:51 GMT]]>Ok so the cron from the package, fetching new mails works and no more permissions errors? Just to have that out of the way.

Is ther maybe some sieve script for that mailbox which could interact with mail like marking them as read?

]]>https://forum.cloudron.io/post/118398https://forum.cloudron.io/post/118398Tue, 13 Jan 2026 09:58:51 GMT<![CDATA[Reply to Failed to open stream: Permission denied on Tue, 13 Jan 2026 07:03:13 GMT]]>I think the CRON are OK.
I do not understand why, but it seems that emails on this mailboxe are marked as read. I can't find how because I've checked the settings and there are no rules to mark a mail as read.
I've stopped SOGo and installed Roundcube, the same
The address is not setup in Thunderbird but I've tried by closing it, and the email is also marked as read...
is there logs I can check to know who and when a mail is marked as read ?

This is how if 1 cron task (marking as read) works but then an error arises.
here's an alert received by Freescout:

[2026-01-13 07:52:06] Erreur lors de la récupération de l'e-mail {"error":"Error: connection failed - stream_socket_client(): Unable to connect to ssl:\/\/mail.txxx.com:993 (Connection refused); File: \/app\/code\/overrides\/webklex\/php-imap\/src\/Connection\/Protocols\/ImapProtocol.php (95)","mailbox":"Support Thxxxo"}
``
]]>https://forum.cloudron.io/post/118389https://forum.cloudron.io/post/118389Tue, 13 Jan 2026 07:03:13 GMT<![CDATA[Reply to Failed to open stream: Permission denied on Mon, 12 Jan 2026 16:48:19 GMT]]>I feel there is something else happening here, since both are running the same command. Can you run the cron shipped via the package (via the webterminal) and see if it shows any errors? We use freescout for the Cloudron support ticket and no further cron schedule should be required. Do you see any errors at all (besides the permissions issues, which are to be expected if you run some parts as root and they update cache files, which is wrong in the first place)

]]>https://forum.cloudron.io/post/118358https://forum.cloudron.io/post/118358Mon, 12 Jan 2026 16:48:19 GMT<![CDATA[Reply to Failed to open stream: Permission denied on Mon, 12 Jan 2026 15:41:25 GMT]]>yes but without the external cron no emails are fetch.

]]>https://forum.cloudron.io/post/118349https://forum.cloudron.io/post/118349Mon, 12 Jan 2026 15:41:25 GMT<![CDATA[Reply to Failed to open stream: Permission denied on Mon, 12 Jan 2026 15:32:39 GMT]]>Though this is exactly what the cronjob from the package already does. Cloudron runs that every minute. So at max it should take 1 minute for freescout to catch up on the emails.

You can also trigger the cloudron's cron job in the top right menu, if you open a webterminal into the app. Just to see if this fetches the mails correctly.

]]>https://forum.cloudron.io/post/118347https://forum.cloudron.io/post/118347Mon, 12 Jan 2026 15:32:39 GMT<![CDATA[Reply to Failed to open stream: Permission denied on Mon, 12 Jan 2026 15:12:15 GMT]]>The error gone thank you @nebulon

I now have an issue on mails which are not fetched
This is now like if Cron tasks were not correctly done. The email is mark as read but not available in Freescout.

and the email is in Freescout but as per Freescout

Cron Commands

Make sure that you have the following line in your crontab:
* * * * * php /app/code/artisan schedule:run >> /dev/null 2>&1
Alternatively cron job can be executed by requesting the following URL every minute (this method is not recommended as some features may not work as expected, use it at your own risk):
https://example.com/system/cron/04c3f0b4a3771c3d76a2fac9a70b71a7

So I really do not know what I have to do 😞

]]>https://forum.cloudron.io/post/118344https://forum.cloudron.io/post/118344Mon, 12 Jan 2026 15:12:15 GMT<![CDATA[Reply to Failed to open stream: Permission denied on Mon, 12 Jan 2026 15:00:58 GMT]]>Have you restarted the app after removing the cron job, just to make sure the permissions are all set correctly?

]]>https://forum.cloudron.io/post/118341https://forum.cloudron.io/post/118341Mon, 12 Jan 2026 15:00:58 GMT<![CDATA[Reply to Failed to open stream: Permission denied on Mon, 12 Jan 2026 14:58:04 GMT]]>Removed it and no emails are fetch.
What's strange is I'm checking the emails on the Sogo Webmail (on Cloudron) and the email is mark as read... but not available on Freescout

]]>https://forum.cloudron.io/post/118340https://forum.cloudron.io/post/118340Mon, 12 Jan 2026 14:58:04 GMT<![CDATA[Reply to Failed to open stream: Permission denied on Mon, 12 Jan 2026 14:44:07 GMT]]>I've removed and will monitor few days .
Thanks

]]>https://forum.cloudron.io/post/118339https://forum.cloudron.io/post/118339Mon, 12 Jan 2026 14:44:07 GMT<![CDATA[Reply to Failed to open stream: Permission denied on Mon, 12 Jan 2026 13:55:11 GMT]]>Ah I see, that custom cron is most likely the root case then, since it runs the scheduler as root instead of www-data. Either way the package already comes with this cron job: https://git.cloudron.io/packages/freescout-app/-/blob/master/cron.sh?ref_type=heads

So you should be fine with just removing your custom cron setting there, if I read that correctly, and that hopefully solves the issue.

]]>https://forum.cloudron.io/post/118337https://forum.cloudron.io/post/118337Mon, 12 Jan 2026 13:55:11 GMT<![CDATA[Reply to Failed to open stream: Permission denied on Mon, 12 Jan 2026 10:41:40 GMT]]>Hello @nebulon
I've a cron here:
cloudron app cron

Here the list of Freescout module:
freescout module list

In the Workflows, I only have rule like "if email is XXXX then apply tag XXXX"

]]>https://forum.cloudron.io/post/118321https://forum.cloudron.io/post/118321Mon, 12 Jan 2026 10:41:40 GMT<![CDATA[Reply to Failed to open stream: Permission denied on Mon, 12 Jan 2026 10:07:22 GMT]]>So /app/code is read-only in Cloudron, however /app/code/storage is linked into /app/data/, which is read-write. So the correct chown would be against /app/data/storage/ in this case. The startup code of the app does this already, which is why it works after a restart.

Then the question remains, who changes permissions on that cache folder. Do you have some custom cron job or so which may run as root maybe? Which plugins have you installed, which could interfere here?

]]>https://forum.cloudron.io/post/118314https://forum.cloudron.io/post/118314Mon, 12 Jan 2026 10:07:22 GMT<![CDATA[Reply to Failed to open stream: Permission denied on Sun, 11 Jan 2026 12:35:10 GMT]]>The error just came back....

]]>https://forum.cloudron.io/post/118283https://forum.cloudron.io/post/118283Sun, 11 Jan 2026 12:35:10 GMT<![CDATA[Reply to Failed to open stream: Permission denied on Sat, 10 Jan 2026 19:01:04 GMT]]>https://forum.cloudron.io/topic/14610/not-receiving-tickets-in-freescout-helpdesk-cloudron-419-errors-on-polycast-receive/5?_=1768070658349

Rebooting mail service and then Freescout app is solving the issue.
I will monitor to see if it's definitively fixed.

]]>https://forum.cloudron.io/post/118266https://forum.cloudron.io/post/118266Sat, 10 Jan 2026 19:01:04 GMT