<![CDATA[Scaleway backup]]>Hi,

My Scaleway backup keeps failing with this error:
box:tasks updating task 64 with: {"completed":true,"result":null,"error":{"message":"Backup endpoint is not active: Error listing objects. code: undefined message: HTTP: undefined","reason":"External Error"},"percent":100}

cloudron-support --troubleshoot shows everything green/OK

I have tried deleting and recreating the backup in Cloudron, also the bucket in Scaleway. API key is set up and active in Scaleway

curl https://s3.fr-par.scw.cloud works
curl https://s3.fr-par.scw.cloud/cloudron-backup-jf gives same access denied message.

]]>https://forum.cloudron.io/topic/15108/scaleway-backupRSS for NodeWed, 22 Apr 2026 11:00:45 GMTSun, 22 Feb 2026 02:47:42 GMT60<![CDATA[Reply to Scaleway backup on Fri, 20 Mar 2026 02:06:25 GMT]]>In the end I used S3 compatible option to set this up successfully. IDK why I could not get the Scaleway option to work. Thanks all for your help & input

]]>https://forum.cloudron.io/post/122202https://forum.cloudron.io/post/122202Fri, 20 Mar 2026 02:06:25 GMT<![CDATA[Reply to Scaleway backup on Thu, 19 Mar 2026 19:18:35 GMT]]>@cloudron_jf sorry, see if an agent can figure it out from scratch and remove any assumptions?

https://Aidevops.sh is good, among the many claw options.

]]>https://forum.cloudron.io/post/122198https://forum.cloudron.io/post/122198Thu, 19 Mar 2026 19:18:35 GMT<![CDATA[Reply to Scaleway backup on Thu, 19 Mar 2026 08:03:16 GMT]]>@cloudron_jf this is going to sound silly but I have had issues with Scaleway relating to time of day.
Backups fail at “busy times” but go through at quiet times.
I hesitated to raise this but as your other steps haven’t produced a solution, I thought maybe now I should throw it in the mix.
My primary backups are to Hetzner but I still use Scaleway backups for some things.

]]>https://forum.cloudron.io/post/122167https://forum.cloudron.io/post/122167Thu, 19 Mar 2026 08:03:16 GMT<![CDATA[Reply to Scaleway backup on Thu, 19 Mar 2026 06:18:06 GMT]]>@robi Thanks - I already tried that, too. I'm at a loss why it won't run

]]>https://forum.cloudron.io/post/122163https://forum.cloudron.io/post/122163Thu, 19 Mar 2026 06:18:06 GMT<![CDATA[Reply to Scaleway backup on Thu, 19 Mar 2026 06:10:06 GMT]]>I think I remember when I was using them I had to create a new bucket for it to start working again.

]]>https://forum.cloudron.io/post/122162https://forum.cloudron.io/post/122162Thu, 19 Mar 2026 06:10:06 GMT<![CDATA[Reply to Scaleway backup on Thu, 19 Mar 2026 05:59:44 GMT]]>@jdaviescoates Yes - tried increasing part size settings and still see an error

]]>https://forum.cloudron.io/post/122160https://forum.cloudron.io/post/122160Thu, 19 Mar 2026 05:59:44 GMT<![CDATA[Reply to Scaleway backup on Thu, 19 Mar 2026 02:20:45 GMT]]>

jdaviescoates said:

@cloudron_jf try increasing part size

Have you tried that? 🙂

]]>https://forum.cloudron.io/post/122158https://forum.cloudron.io/post/122158Thu, 19 Mar 2026 02:20:45 GMT<![CDATA[Reply to Scaleway backup on Thu, 19 Mar 2026 02:04:29 GMT]]>@girish I still am unable to get this to work with Scaleway

]]>https://forum.cloudron.io/post/122157https://forum.cloudron.io/post/122157Thu, 19 Mar 2026 02:04:29 GMT<![CDATA[Reply to Scaleway backup on Thu, 19 Mar 2026 02:02:52 GMT]]>@james Yes, I have a policy set up with storage "ObjectStorageFullAccess" permission. This policy is set up against the API key for the bucket.

]]>https://forum.cloudron.io/post/122156https://forum.cloudron.io/post/122156Thu, 19 Mar 2026 02:02:52 GMT<![CDATA[Reply to Scaleway backup on Wed, 18 Mar 2026 08:08:02 GMT]]>I'd guess this was due to Cloudron's small default part size. I think Scaleway has a limit of 1000 parts per bucket.

@cloudron_jf try increasing part size.

]]>https://forum.cloudron.io/post/122101https://forum.cloudron.io/post/122101Wed, 18 Mar 2026 08:08:02 GMT<![CDATA[Reply to Scaleway backup on Wed, 18 Mar 2026 02:38:50 GMT]]>I can't reproduce this problem either. Most likely this is an IAM set up issue but if not @cloudron_jf please contact us on support@

]]>https://forum.cloudron.io/post/122090https://forum.cloudron.io/post/122090Wed, 18 Mar 2026 02:38:50 GMT<![CDATA[Reply to Scaleway backup on Thu, 26 Feb 2026 07:27:48 GMT]]>On scaleway, I tried to create an API key as admin and that does work. Are you using specify IAM settings? The whole UI is quite complex and has many options like AWS. Easy to get things wrong.

]]>https://forum.cloudron.io/post/120815https://forum.cloudron.io/post/120815Thu, 26 Feb 2026 07:27:48 GMT<![CDATA[Reply to Scaleway backup on Wed, 25 Feb 2026 22:18:39 GMT]]>Did you ensure that the IAM policy attached to your api token in scaleway has access to your object storage?
See: https://www.scaleway.com/en/docs/iam/api-cli/using-api-key-object-storage/

]]>https://forum.cloudron.io/post/120794https://forum.cloudron.io/post/120794Wed, 25 Feb 2026 22:18:39 GMT<![CDATA[Reply to Scaleway backup on Wed, 25 Feb 2026 22:18:18 GMT]]>BTW a backup config on iDrive e2 works

]]>https://forum.cloudron.io/post/120793https://forum.cloudron.io/post/120793Wed, 25 Feb 2026 22:18:18 GMT<![CDATA[Reply to Scaleway backup on Wed, 25 Feb 2026 22:17:20 GMT]]>I'm on 9.0.18

]]>https://forum.cloudron.io/post/120792https://forum.cloudron.io/post/120792Wed, 25 Feb 2026 22:17:20 GMT<![CDATA[Reply to Scaleway backup on Wed, 25 Feb 2026 22:16:00 GMT]]>Hello @cloudron_jf
What Cloudron version are you using?

]]>https://forum.cloudron.io/post/120791https://forum.cloudron.io/post/120791Wed, 25 Feb 2026 22:16:00 GMT<![CDATA[Reply to Scaleway backup on Wed, 25 Feb 2026 21:38:10 GMT]]>Any update on this at all?

]]>https://forum.cloudron.io/post/120790https://forum.cloudron.io/post/120790Wed, 25 Feb 2026 21:38:10 GMT<![CDATA[Reply to Scaleway backup on Tue, 24 Feb 2026 09:15:09 GMT]]>Screenshot 2026-02-24 201439.png

]]>https://forum.cloudron.io/post/120662https://forum.cloudron.io/post/120662Tue, 24 Feb 2026 09:15:09 GMT<![CDATA[Reply to Scaleway backup on Tue, 24 Feb 2026 08:43:53 GMT]]>Hello @cloudron_jf
You can use https://paste.cloudron.io to paste larger files and share the URL here.
Also, please share a screenshot of the backup site configuration for scaleway with redacted sensitive details.

]]>https://forum.cloudron.io/post/120654https://forum.cloudron.io/post/120654Tue, 24 Feb 2026 08:43:53 GMT<![CDATA[Reply to Scaleway backup on Tue, 24 Feb 2026 09:13:19 GMT]]>Unfortunately I deleted that backup and the log is gone, but here is the new backup log.

https://paste.cloudron.io/guyogepevu.apache

]]>https://forum.cloudron.io/post/120647https://forum.cloudron.io/post/120647Tue, 24 Feb 2026 09:13:19 GMT<![CDATA[Reply to Scaleway backup on Mon, 23 Feb 2026 22:51:33 GMT]]>Hello @cloudron_jf
Can you please provide the full backup log of that failing backup?

]]>https://forum.cloudron.io/post/120645https://forum.cloudron.io/post/120645Mon, 23 Feb 2026 22:51:33 GMT<![CDATA[Reply to Scaleway backup on Mon, 23 Feb 2026 22:32:22 GMT]]>It was a fresh install of Cloudron 9 only last week.

I tried the open/save thing above. It got to about 58% complete and then failed again with the above. All I can see in the bucket is cloudron-testfile so I believe the token I am using is correct?

]]>https://forum.cloudron.io/post/120644https://forum.cloudron.io/post/120644Mon, 23 Feb 2026 22:32:22 GMT<![CDATA[Reply to Scaleway backup on Mon, 23 Feb 2026 09:26:25 GMT]]>Hello @cloudron_jf
Did you just recently upgrade to Cloudron 9?
Try to open the backup site configuration and just press save once and try again.
If this does not work, the used token should be incorrect.

]]>https://forum.cloudron.io/post/120603https://forum.cloudron.io/post/120603Mon, 23 Feb 2026 09:26:25 GMT<![CDATA[Reply to Scaleway backup on Mon, 23 Feb 2026 02:06:12 GMT]]>Hi James,

Here's the config:

File encryption used
Storage: scaleway-objectstorage (tgz) at Paris (FR-PAR) / cloudron-backup-jf
Content: Everything
Schedule: Every day @ 02:00
Retention Policy: 7 daily, 4 weekly, 12 monthly
Last run: 23 Feb 2026, 02:00 am

]]>https://forum.cloudron.io/post/120594https://forum.cloudron.io/post/120594Mon, 23 Feb 2026 02:06:12 GMT