[no timestamp]  at process.processTicksAndRejections (node:internal/process/task_queues:103:5) {
[no timestamp]  reason: 'FileSystem Error',
[no timestamp]  details: {}
[no timestamp]  }
Apr 07 05:23:11 backupformat/tgz: tarPack: packed 0 files
Apr 07 05:23:11 backupformat/tgz: Attempt 1 failed. Will retry: tarPack pipeline error: The operation was aborted
Apr 07 05:23:11 backupformat/tgz: AbortError: The operation was aborted
Apr 07 05:23:11 at Object.destroyer (node:internal/streams/destroy:328:11)
Apr 07 05:23:11 at createAsyncIterator (node:internal/streams/readable:1404:19)
Apr 07 05:23:11 at process.processTicksAndRejections (node:internal/process/task_queues:103:5) {
Apr 07 05:23:11 code: 'ABORT_ERR'
Apr 07 05:23:11 }
Apr 07 05:23:33 tasks: updating task 26230 with: {"percent":75.13793103448275,"message":"Uploading backup snapshot/app_d0e0fa7c-e358-4d93-869b-e227feec349f.tar.gz (office.uniteddiversity.coop)"}
Apr 07 05:23:43 tasks: updating task 26230 with: {"percent":75.13793103448275,"message":"Uploading backup 41M@4MBps (office.uniteddiversity.coop)"}
Apr 07 05:23:53 tasks: updating task 26230 with: {"percent":75.13793103448275,"message":"Uploading backup 238M@20MBps (office.uniteddiversity.coop)"}
Jan 01 01:00:00 /home/yellowtent/box/node_modules/@aws-sdk/core/dist-cjs/submodules/protocols/index.js:69
Jan 01 01:00:00 throw this.decorateServiceException(Object.assign(new ErrorCtor({ name: errorName }), errorMetadata), dataObject);
Jan 01 01:00:00 ^
Jan 01 01:00:00
Jan 01 01:00:00 RequestTimeTooSkewed: The difference between the request time and the current time is too large.
Jan 01 01:00:00 at ProtocolLib.getErrorSchemaOrThrowBaseException (/home/yellowtent/box/node_modules/@aws-sdk/core/dist-cjs/submodules/protocols/index.js:69:67)
Jan 01 01:00:00 at AwsRestXmlProtocol.handleError (/home/yellowtent/box/node_modules/@aws-sdk/core/dist-cjs/submodules/protocols/index.js:1810:65)
Jan 01 01:00:00 at AwsRestXmlProtocol.deserializeResponse (/home/yellowtent/box/node_modules/@smithy/core/dist-cjs/submodules/protocols/index.js:334:24)
Jan 01 01:00:00 at process.processTicksAndRejections (node:internal/process/task_queues:103:5)
Jan 01 01:00:00 at async /home/yellowtent/box/node_modules/@smithy/core/dist-cjs/submodules/schema/index.js:26:24
Jan 01 01:00:00 at async /home/yellowtent/box/node_modules/@aws-sdk/middleware-sdk-s3/dist-cjs/index.js:385:20
Jan 01 01:00:00 at async /home/yellowtent/box/node_modules/@smithy/middleware-retry/dist-cjs/index.js:254:46
Jan 01 01:00:00 at async /home/yellowtent/box/node_modules/@aws-sdk/middleware-flexible-checksums/dist-cjs/index.js:243:24
Jan 01 01:00:00 at async /home/yellowtent/box/node_modules/@aws-sdk/middleware-sdk-s3/dist-cjs/index.js:62:28
Jan 01 01:00:00 at async /home/yellowtent/box/node_modules/@aws-sdk/middleware-sdk-s3/dist-cjs/index.js:89:20
Jan 01 01:00:00 at async /home/yellowtent/box/node_modules/@aws-sdk/middleware-logger/dist-cjs/index.js:5:26
Jan 01 01:00:00 at async Upload.__doConcurrentUpload (/home/yellowtent/box/node_modules/@aws-sdk/lib-storage/dist-cjs/index.js:374:32)
Jan 01 01:00:00 at async Promise.all (index 0)
Jan 01 01:00:00 at async Upload.__doMultipartUpload (/home/yellowtent/box/node_modules/@aws-sdk/lib-storage/dist-cjs/index.js:419:9)
Jan 01 01:00:00 at async Upload.done (/home/yellowtent/box/node_modules/@aws-sdk/lib-storage/dist-cjs/index.js:238:16) {
Jan 01 01:00:00 '$fault': 'client',
Jan 01 01:00:00 '$retryable': undefined,
Jan 01 01:00:00 '$metadata': {
Jan 01 01:00:00 httpStatusCode: 403,
Jan 01 01:00:00 requestId: 'txg3e1c2a7d7fb94b0eb5ad-0069d486af',
Jan 01 01:00:00 extendedRequestId: 'txg3e1c2a7d7fb94b0eb5ad-0069d486af',
Jan 01 01:00:00 cfId: undefined,
Jan 01 01:00:00 attempts: 2,
Jan 01 01:00:00 totalRetryDelay: 20000
Jan 01 01:00:00 },
Jan 01 01:00:00 Code: 'RequestTimeTooSkewed',
Jan 01 01:00:00 RequestId: 'txg3e1c2a7d7fb94b0eb5ad-0069d486af',
Jan 01 01:00:00 HostId: 'txg3e1c2a7d7fb94b0eb5ad-0069d486af',
Jan 01 01:00:00 Resource: '/uniteddiversity-dedicated-tarball/cloudron-backups/snapshot/app_d0e0fa7c-e358-4d93-869b-e227feec349f.tar.gz'
Jan 01 01:00:00 }
Jan 01 01:00:00
Jan 01 01:00:00 Node.js v24.13.0
Apr 07 05:23:58 shell: backuptask: /usr/bin/sudo --non-interactive -E --close-from=4 /home/yellowtent/box/src/scripts/backupupload.js snapshot/app_d0e0fa7c-e358-4d93-869b-e227feec349f.tar.gz b228badd-b087-4426-a987-d4067ad0d024 {"localRoot":"/home/yellowtent/appsdata/d0e0fa7c-e358-4d93-869b-e227feec349f","layout":[]} errored BoxError: /usr/bin/sudo exited with code 1 signal null
Apr 07 05:23:58 at ChildProcess.<anonymous> (file:///home/yellowtent/box/src/shell.js:70:23)
Apr 07 05:23:58 at ChildProcess.emit (node:events:508:28)
Apr 07 05:23:58 at maybeClose (node:internal/child_process:1101:16)
Apr 07 05:23:58 at ChildProcess._handle.onexit (node:internal/child_process:305:5) {
Apr 07 05:23:58 reason: 'Shell Error',
Apr 07 05:23:58 details: {},
Apr 07 05:23:58 stdout: '',
Apr 07 05:23:58 stdoutString: '',
Apr 07 05:23:58 stdoutLineCount: 0,
Apr 07 05:23:58 stderr: '',
Apr 07 05:23:58 stderrString: '',
Apr 07 05:23:58 stderrLineCount: 0,
Apr 07 05:23:58 code: 1,
Apr 07 05:23:58 signal: null,
Apr 07 05:23:58 timedOut: false,
Apr 07 05:23:58 terminated: false
Apr 07 05:23:58 }
Apr 07 05:23:58 backuptask: runBackupUpload: backuptask crashed BoxError: /usr/bin/sudo exited with code 1 signal null
Apr 07 05:23:58 at ChildProcess.<anonymous> (file:///home/yellowtent/box/src/shell.js:70:23)
Apr 07 05:23:58 at ChildProcess.emit (node:events:508:28)
Apr 07 05:23:58 at maybeClose (node:internal/child_process:1101:16)
Apr 07 05:23:58 at ChildProcess._handle.onexit (node:internal/child_process:305:5) {
Apr 07 05:23:58 reason: 'Shell Error',
Apr 07 05:23:58 details: {},
Apr 07 05:23:58 stdout: '',
Apr 07 05:23:58 stdoutString: '',
Apr 07 05:23:58 stdoutLineCount: 0,
Apr 07 05:23:58 stderr: '',
Apr 07 05:23:58 stderrString: '',
Apr 07 05:23:58 stderrLineCount: 0,
Apr 07 05:23:58 code: 1,
Apr 07 05:23:58 signal: null,
Apr 07 05:23:58 timedOut: false,
Apr 07 05:23:58 terminated: false
Apr 07 05:23:58 }
Apr 07 05:23:58 backuptask: fullBackup: app office.uniteddiversity.coop backup finished. Took 1948.54 seconds
Apr 07 05:23:58 locks: write: current locks: {"full_backup_task_b228badd-b087-4426-a987-d4067ad0d024":null}
Apr 07 05:23:58 locks: release: app_backup_d0e0fa7c-e358-4d93-869b-e227feec349f
Apr 07 05:23:58 tasks: setCompleted - 26230: {"result":null,"error":{"message":"Backuptask crashed","reason":"Internal Error"},"percent":100}
Apr 07 05:23:58 tasks: updating task 26230 with: {"completed":true,"result":null,"error":{"message":"Backuptask crashed","reason":"Internal Error"},"percent":100}
Apr 07 05:23:58 taskworker: Task took 5036.927 seconds
Apr 07 05:23:58 BoxError: Backuptask crashed
Apr 07 05:23:58 at runBackupUpload (file:///home/yellowtent/box/src/backuptask.js:190:15)
Apr 07 05:23:58 at process.processTicksAndRejections (node:internal/process/task_queues:103:5)
Apr 07 05:23:58 at async uploadAppSnapshot (file:///home/yellowtent/box/src/backuptask.js:359:34)
Apr 07 05:23:58 at async backupAppWithTag (file:///home/yellowtent/box/src/backuptask.js:382:26)
Apr 07 05:23:58 Exiting with code 0

• Run cloudron-support --troubleshoot on your server and post the output here like this:

Vendor: Gigabyte Technology Co., Ltd. Product: B360 HD3P-LM
Linux: 6.8.0-107-generic
Ubuntu: noble 24.04
Execution environment: none
none
Processor: Intel(R) Core(TM) i7-8700 CPU @ 3.20GHz
BIOS Intel(R) Core(TM) i7-8700 CPU @ 3.20GHz To Be Filled By O.E.M. CPU @ 4.2GHz x 12
RAM: 65752944KB
Disk: /dev/md2        484G
[OK]	node version is correct
[OK]	IPv6 is enabled and public IPv6 address is working
[OK]	docker is running
[OK]	docker version is correct
[OK]	MySQL is running
[OK]	netplan is good
[OK]	DNS is resolving via systemd-resolved
[OK]	unbound is running
[OK]	nginx is running
[OK]	dashboard cert is valid
[OK]	dashboard is reachable via loopback
[OK]	No pending database migrations
[OK]	Service 'mysql' is running and healthy
[OK]	Service 'postgresql' is running and healthy
[OK]	Service 'mongodb' is running and healthy
[OK]	Service 'mail' is running and healthy
[OK]	Service 'graphite' is running and healthy
[OK]	Service 'sftp' is running and healthy
[OK]	box v9.1.5 is running
[OK]	Dashboard is reachable via domain name
[OK]	Domain uniteddiversity.coop is valid and has not expired