<![CDATA[Can't uninstall app and mongodb is not reachable]]>Hi Cloudron team,

I have a stale app entry in the dashboard for “Family Chat (Rocket.Chat)”.
The app appears to be already gone at the container/data level, but it still remains in the dashboard as an errored app.
Uninstall fails with a foreign key constraint error referencing box.appAddo....

While investigating, I found that cloudron-support --troubleshoot reports:

  • No pending database migrations
  • box v9.1.6 is running
  • Service mongodb is not reachable

The MongoDB logs suggest it is not just “hanging”, but crashing during startup:

  • WiredTiger-related stack frames appear during startup
  • mongod aborts
  • Cloudron then repeatedly gets MongoNetworkError: connect ECONNREFUSED 127.0.0.1:27017

This started after a hardware RAID controller issue on the server. Hetzner has already replaced the RAID controller successfully and the server is back online.

My current understanding is:

  • MongoDB service startup is failing at the WiredTiger/storage layer
  • the stale app entry may be a secondary symptom
  • uninstall cannot complete because the addon/service cleanup is incomplete

Could you please advise the safest supported recovery path?

Thanks!

]]>https://forum.cloudron.io/topic/15413/can-t-uninstall-app-and-mongodb-is-not-reachableRSS for NodeSat, 18 Apr 2026 18:56:00 GMTSat, 18 Apr 2026 15:25:12 GMT60<![CDATA[Reply to Can't uninstall app and mongodb is not reachable on Sat, 18 Apr 2026 15:38:12 GMT]]>I had to remove the mongodb as well. Now it's okay. the app has gone from dashboard.

]]>https://forum.cloudron.io/post/123631https://forum.cloudron.io/post/123631Sat, 18 Apr 2026 15:38:12 GMT