<![CDATA[Pro subscription not linked to existing installation — dashboard still shows Free]]>I have an existing Cloudron installation (v9.1.6) that has been running fine for a few weeks. Today I created a cloudron.io account and subscribed to the Pro Yearly plan. On
console.cloudron.io, my server appears as baptistepinel.com with "Pro Yearly" and "Last seen 27 April 2026". However, my dashboard still shows Account: None / Subscription:
Free.

The box.log confirms the subscription check returns Free:
2026-04-26T21:40:10.705Z appstore: checkSubscription: Cloudron 2fe3fe39-9b29-4a5c-a269-20b8cb1d87b7 is on the Free plan.

  cloudron-support --troubleshoot output:
  [OK]    node version is correct
  [OK]    IPv6 is enabled and public IPv6 address is working
  [OK]    docker is running
  [OK]    docker version is correct
  [OK]    MySQL is running
  [OK]    netplan is good
  [OK]    DNS is resolving via systemd-resolved
  [OK]    unbound is running
  [OK]    nginx is running
  [OK]    dashboard cert is valid
  [OK]    dashboard is reachable via loopback
  [OK]    No pending database migrations
  [WARN]  Service 'mysql' is not running (may be lazy-stopped)
  [OK]    Service 'postgresql' is running and healthy
  [WARN]  Service 'mongodb' is not running (may be lazy-stopped)
  [OK]    Service 'mail' is running and healthy
  [OK]    Service 'graphite' is running and healthy
  [OK]    Service 'sftp' is running and healthy
  [OK]    box v9.1.6 is running
  [OK]    Dashboard is reachable via domain name
  [OK]    Domain baptistepinel.com is valid and has not expired

How do I link my Pro subscription to my existing installation?

]]>https://forum.cloudron.io/topic/15445/pro-subscription-not-linked-to-existing-installation-dashboard-still-shows-freeRSS for NodeTue, 28 Apr 2026 05:25:11 GMTMon, 27 Apr 2026 18:58:36 GMT60<![CDATA[Reply to Pro subscription not linked to existing installation — dashboard still shows Free on Mon, 27 Apr 2026 20:05:06 GMT]]>Solved via support

]]>https://forum.cloudron.io/post/124071https://forum.cloudron.io/post/124071Mon, 27 Apr 2026 20:05:06 GMT<![CDATA[Reply to Pro subscription not linked to existing installation — dashboard still shows Free on Mon, 27 Apr 2026 19:11:45 GMT]]>Hello @b.pinel
Please write us a mail at support@cloudron.io
There we can resolve this issue with you.

]]>https://forum.cloudron.io/post/124063https://forum.cloudron.io/post/124063Mon, 27 Apr 2026 19:11:45 GMT