No, there is no "same-day delivery" subscription plan, and I never claimed there should be one. If you had actually read my previous message, you would have seen that I explicitly thanked the Cloudron team, acknowledged how their update process works, and explained that I am reporting a critical real-world impact — not demanding an SLA.

I also already mentioned that I went into the code and applied a manual fix myself where I could. So your advice to "learn how app packaging works" is not just patronizing — it is answering a question nobody asked, while ignoring what was actually written.

The Cloudron staff response from @james was professional and helpful. Your response is neither. If you do not have something constructive to add to a thread about a specific blocker affecting real businesses, please refrain from drive-by commentary dressed up as advice. It does not help the user, it does not help the project, and it lowers the quality of the forum.

I would appreciate it if you kept this kind of tone out of threads I open. If you have actual technical input on the FreeScout email issue, I am of course happy to hear it.

Thank you for your reply.

I fully understand how your update process works, and I am genuinely grateful for the work you do and for making sure that broken updates are not shipped to end users.

I did not write this message just for the sake of complaining. There is a very serious reason behind it.

At the moment, FreeScout does not allow emails to be sent at all and returns errors. We have dozens of people working across two companies, and in practice, our work has stopped. Hundreds of emails to our customers have failed to send because of this issue.

This is such a major blocker for us that I had no choice but to report it. The operations of our companies were effectively stopped, and this is important to understand.

Because of that, I had to go into the code myself and apply a manual fix so that our companies could continue working. The difficult part is that in my other companies this is much harder to do manually. If the issue is still not resolved today and is still present right now, those companies remain blocked and cannot work normally.

That is why I described this as a critically important update.

Thank you for your understanding and support.

For the future, we are publishing app updates as soon as possible.
Since each app update goes through mandatory lifecycle testing it can take some time.
If any issue arises in the lifecycle testing we have to look into them and ensure everything is in working order so you, the end user, do not get a broken app update shipped.
In most cases, app updates are published within the same day of the upstream release when no issues are present during the testing.