@james said:

Although not intuitive and not documented there is a way to get access to such a user.
If user james has a passkey configured, an admin can use the Impersonate user function to set a temporary password.
You can use the username and that temporary password to get access to that user account without the need for TOTP or passkey.
Then you can disable the TOTP/passkey.

This is indeed the way we have been doing until now, but this is hardly scalable and does give the best impressions/feelings for a first time user having an issue at onboarding. It is a solution nonetheless

@nebulon said:

We can put you on the early update list, but we have found some regressions already, mostly in UI but also with the mail indexer features introduced. So it is not without risk, depending on which features you use. If you want though write a mail to support@cloudron.io with the dashboard domain of that Cloudron.

Thanks for the offer - I might get in touch in the next few hours. I suppose if mails/mailboxes are not used on the related server then regression related mails should not be an issue hopefully.

@Teiluj said:

nowhere in cloudron is it possible to reset passkey for a given user.

Indeed, that is the case. When pressing reset 2FA for a user only the TOTP gets reset/disabled.
If only a passkey is configured the dashboard gives no obvious option to reset the passkey.

Although not intuitive and not documented there is a way to get access to such a user.
If user james has a passkey configured, an admin can use the Impersonate user function to set a temporary password.
You can use the username and that temporary password to get access to that user account without the need for TOTP or passkey.
Then you can disable the TOTP/passkey.

@james said:

@Teiluj said:

asskey is creating massive challenges for us at the moment and is simply not working.

Because of your other topic https://forum.cloudron.io/topic/15562/2fa-sync-via-cloudron-connector-not-working right?

No - the other issue comes on top of this and has to do with 2FA/passkey sync when using a cloudron server as IDP and 2FA is enabled

The challenge here comes from the unreliability of passkey setup in a mix environment with BYOD and users from all over the world.

One could argue that his is a user education issue - fair enough albeit far from the reality.
However, part of the situation arise from the fact that, AFAIK, nowhere in cloudron is it possible to reset passkey for a given user.

So, if the user decide to attempt to setup passkey at onboarding and something goes wrong or it does not work on subsequent login attempts, for any reason (environment, network, device etc..), then there is no fall back method and the user is locked without being able to login.

In comparison, TOTP is reset-able by an admin and offers backup codes. Hence the preference for being the onboarding method by default.

@Teiluj said:

Is there a way to turn passkey off, or better to make TOTP the default 2FA

No that is currently not possible.
But users can always chose TOTP.

I am on the lookout for v10, but so far on my servers, no cigar....
Any way to try to push this to us and see if this might alleviate the issue somehow? can contact via email if relevant.

@Teiluj said:

asskey is creating massive challenges for us at the moment and is simply not working.

Because of your other topic https://forum.cloudron.io/topic/15562/2fa-sync-via-cloudron-connector-not-working right?

@Teiluj said:

Is there a way to turn passkey off, or better to make TOTP the default 2FA

No that is currently not possible.
But users can always chose TOTP.

I noticed that the picture in the docs looks different:

Is this from version 10?

Onboarding with Passkey is creating massive challenges for us at the moment and is simply not working.
Is there a way to turn passkey off, or better to make TOTP the default 2FA (when onboarding at least)?