<![CDATA[logo under Cloudron, appearance, branding turns to a gridded lines grey square]]>Hello,

I try to change de logo under /#/appearance but every file I try (png, jpeg, webp, enven this one https://forum.cloudron.io/assets/uploads/files/1765502622090-fixed.gif) turns to some grey square like this:

I tried different sizes like 100x100, 256x256 and 512x512.

image.jpeg

# cloudron-support --troubleshoot
Vendor: QEMU Product: Standard PC (i440FX + PIIX, 1996)
Linux: 5.15.0-190-generic
Ubuntu: jammy 22.04
Execution environment: kvm
Processor: AMD EPYC Processor (with IBPB) x 6
RAM: 16372528KB
Disk: /dev/sda2       165G
[OK]	node version is correct
[OK]	IPv6 is enabled and public IPv6 address is working
[OK]	docker is running
[OK]	docker version is correct
[OK]	MySQL is running
[OK]	nginx is running
[OK]	dashboard cert is valid
[OK]	dashboard is reachable via loopback
[OK]	No pending database migrations
[OK]	Service 'mysql' is running and healthy
[OK]	Service 'postgresql' is running and healthy
[OK]	Service 'mongodb' is running and healthy
[OK]	Service 'mail' is running and healthy
[OK]	Service 'graphite' is running and healthy
[OK]	Service 'sftp' is running and healthy
[OK]	box v9.0.15 is running
[OK]	netplan is good
[OK]	DNS is resolving via systemd-resolved
[OK]	Dashboard is reachable via domain name
[WARN]	Domain $REDACTED.$TLD expiry check skipped because whois does not have this information
[OK]	unbound is running

What can I do ?

Thanks

]]>https://forum.cloudron.io/topic/15958/logo-under-cloudron-appearance-branding-turns-to-a-gridded-lines-grey-squareRSS for NodeSun, 20 Sep 2026 23:51:52 GMTMon, 14 Sep 2026 08:54:14 GMT60<![CDATA[Reply to logo under Cloudron, appearance, branding turns to a gridded lines grey square on Mon, 14 Sep 2026 10:38:12 GMT]]>@mpevhgnuragistes What browser are you using when you upload the logo file?

This is most likely due to enhanced tracking protection being set against your Cloudron server, including HTML5 Canva and/or WebGL being blocked in your browser.

]]>https://forum.cloudron.io/post/129409https://forum.cloudron.io/post/129409Mon, 14 Sep 2026 10:38:12 GMT<![CDATA[Reply to logo under Cloudron, appearance, branding turns to a gridded lines grey square on Mon, 14 Sep 2026 13:14:37 GMT]]>Hello @mpevhgnuragistes
Glad to see that your issue is resolved.
Still, your Cloudron is very outdated and you should update it.

]]>https://forum.cloudron.io/post/129413https://forum.cloudron.io/post/129413Mon, 14 Sep 2026 13:14:37 GMT<![CDATA[Reply to logo under Cloudron, appearance, branding turns to a gridded lines grey square on Mon, 14 Sep 2026 13:12:48 GMT]]>Okey… I tried with a browser without HTML5 Canva and/or WebGL blocking (a new and empty profile in Firefox instead of my profile in Librewolf) and the picture is properly handled.

Thanks

]]>https://forum.cloudron.io/post/129412https://forum.cloudron.io/post/129412Mon, 14 Sep 2026 13:12:48 GMT<![CDATA[Reply to logo under Cloudron, appearance, branding turns to a gridded lines grey square on Mon, 14 Sep 2026 12:30:58 GMT]]>fascinating bug. So technically if you set an icon there the dashboard renders it in the browser into a canvas, then scales and crops it to then submit it to the backend. So it very much looks like a canvas issue then.

]]>https://forum.cloudron.io/post/129411https://forum.cloudron.io/post/129411Mon, 14 Sep 2026 12:30:58 GMT<![CDATA[Reply to logo under Cloudron, appearance, branding turns to a gridded lines grey square on Mon, 14 Sep 2026 10:38:12 GMT]]>@mpevhgnuragistes What browser are you using when you upload the logo file?

This is most likely due to enhanced tracking protection being set against your Cloudron server, including HTML5 Canva and/or WebGL being blocked in your browser.

]]>https://forum.cloudron.io/post/129409https://forum.cloudron.io/post/129409Mon, 14 Sep 2026 10:38:12 GMT<![CDATA[Reply to logo under Cloudron, appearance, branding turns to a gridded lines grey square on Mon, 14 Sep 2026 09:21:57 GMT]]>Hello @mpevhgnuragistes
You are still on Cloudron version 9.0.15.
Please update your Cloudron since this issue might be already resolved with a later version.

]]>https://forum.cloudron.io/post/129406https://forum.cloudron.io/post/129406Mon, 14 Sep 2026 09:21:57 GMT