<![CDATA[osTicket - Package Updates]]>You can use this thread to track updates to the osTicket package.

Please open issues in a separate topic instead of replying here.

]]>https://forum.cloudron.io/topic/2747/osticket-package-updatesRSS for NodeWed, 22 Apr 2026 05:45:41 GMTTue, 30 Jun 2020 17:28:25 GMT60<![CDATA[Reply to osTicket - Package Updates on Wed, 11 Mar 2026 12:03:03 GMT]]>[2.4.2]

  • Fixup doc URL
]]>https://forum.cloudron.io/post/121647https://forum.cloudron.io/post/121647Wed, 11 Mar 2026 12:03:03 GMT<![CDATA[Reply to osTicket - Package Updates on Fri, 16 Jan 2026 08:10:21 GMT]]>[2.4.1]

  • Update osTicket to 1.18.3
  • Full Changelog
  • mPDF: Upgrade To v8.2.7
  • htmLawed: Upgrade To 1.2.15
  • security: Latest Patches 01/2026
]]>https://forum.cloudron.io/post/118615https://forum.cloudron.io/post/118615Fri, 16 Jan 2026 08:10:21 GMT<![CDATA[Reply to osTicket - Package Updates on Wed, 30 Jul 2025 10:11:38 GMT]]>[2.4.0]

  • checklist added to manifest
]]>https://forum.cloudron.io/post/110998https://forum.cloudron.io/post/110998Wed, 30 Jul 2025 10:11:38 GMT<![CDATA[Reply to osTicket - Package Updates on Fri, 20 Jun 2025 14:33:42 GMT]]>[2.3.1]

  • use env var for proxy ip
]]>https://forum.cloudron.io/post/109102https://forum.cloudron.io/post/109102Fri, 20 Jun 2025 14:33:42 GMT<![CDATA[Reply to osTicket - Package Updates on Mon, 31 Mar 2025 12:30:16 GMT]]>[2.3.0]

  • Update base image to 5.0.0
  • Update PHP to 8.3
]]>https://forum.cloudron.io/post/104796https://forum.cloudron.io/post/104796Mon, 31 Mar 2025 12:30:16 GMT<![CDATA[Reply to osTicket - Package Updates on Tue, 04 Feb 2025 18:10:04 GMT]]>[2.2.2]

]]>https://forum.cloudron.io/post/101193https://forum.cloudron.io/post/101193Tue, 04 Feb 2025 18:10:04 GMT<![CDATA[Reply to osTicket - Package Updates on Wed, 25 Oct 2023 17:35:44 GMT]]>[2.2.1]

  • Update osTicket to 1.18.1
  • Full changelog
  • Update upgrade.php (9fd83eb)
  • Update upgrade.inc.php (8c8a7fd)
  • update: PHP Requirements 1.18.x (1c0c670)
  • CLI: Make sure manage util can be executed via CLI (0caf586)
]]>https://forum.cloudron.io/post/75997https://forum.cloudron.io/post/75997Wed, 25 Oct 2023 17:35:44 GMT<![CDATA[Reply to osTicket - Package Updates on Mon, 23 Oct 2023 06:49:03 GMT]]>[2.2.0]

  • Update base image to 4.2.0
]]>https://forum.cloudron.io/post/75772https://forum.cloudron.io/post/75772Mon, 23 Oct 2023 06:49:03 GMT<![CDATA[Reply to osTicket - Package Updates on Tue, 13 Jun 2023 12:27:33 GMT]]>[2.1.0]

  • Update osTicket to 1.18.0
  • Full changelog
  • update: Laminas-Mail (66fa10af, bb45d37a)
  • Database: Change Plugin Name to varchar(255) (aac546d0)
]]>https://forum.cloudron.io/post/68199https://forum.cloudron.io/post/68199Tue, 13 Jun 2023 12:27:33 GMT<![CDATA[Reply to osTicket - Package Updates on Tue, 13 Jun 2023 10:37:54 GMT]]>[2.0.3]

  • Update osTicket to 1.17.4
  • Full changelog
  • issue: Thread Entry Actions z-index (215a0ce2)
  • oauth2: Strict Matching Bug (e014ffd2)
  • Make string translatable (1105cde7)
  • issue: Inline-Images Canned Responses (4493b126)
  • issue: Remove Old Login Code (e17ad463)
  • issue: i18n Audit Exports (45dd7c4f)
  • Bug: Custom File Upload Field Config (6371269a, 7283ac81, 902b5d35)
  • issue: Duplicate User Copy/Paste Import (b304cdb)
  • issue: Relocate Typeahead JS/CSS Files (62cd406)
  • issue: strftime() Deprecation (3fe132c4)
  • jquery: Update To 3.7.0 (ffa23da)
  • issue: glob() Empty Array (c64a2611)
  • issue: Email Only Attachment (9e45f3fa)
  • installer: Change Email (a11aee29)
  • security: Latest Vulns 06/2023 (86c2ba02, 69244175, 73b997a, ae37925, e4bfb00)
]]>https://forum.cloudron.io/post/68194https://forum.cloudron.io/post/68194Tue, 13 Jun 2023 10:37:54 GMT<![CDATA[Reply to osTicket - Package Updates on Sat, 25 Mar 2023 09:00:14 GMT]]>[2.0.2]

  • Update osTicket to 1.17.3
  • Update PHP to 8.0
  • Full changelog
  • session: Regenerate Session Id (d5853245)
  • fetcher: Mail Fetcher / Parser Error Handling (d4d9c424, 0a4498b2)
  • mysql: Support Sidecar Database Proxies (246aaa4d)
  • Misc. Fixes (e6beeb9b, 24fd5075, eac9960a, 10af29a5)
  • fetcher: Default Department (f410d4ec)
  • issue: LDAP Multi-Instance Fatal Error (f6486044)
  • issue: TicketDenied errno (6de7cf4c)
  • session: User Logged Out (00d409d3)
  • Uncaught Error: Call to a member function getId() on bool (af83896d)
  • Mailer: Inline Images (7efbdfd2, 8815d087, 64a8abf3)
]]>https://forum.cloudron.io/post/63745https://forum.cloudron.io/post/63745Sat, 25 Mar 2023 09:00:14 GMT<![CDATA[Reply to osTicket - Package Updates on Thu, 02 Feb 2023 14:50:14 GMT]]>ATM, the app still uses PHP 7.4. This is because the LDAP plugin does not support 8.1 yet - https://github.com/osTicket/osTicket-plugins/issues/233 . Will wait for next release.

]]>https://forum.cloudron.io/post/61340https://forum.cloudron.io/post/61340Thu, 02 Feb 2023 14:50:14 GMT<![CDATA[Reply to osTicket - Package Updates on Tue, 15 Nov 2022 11:30:07 GMT]]>[2.0.1]

  • Update osTicket to 1.17.2
  • Full changelog
  • mail: Add plain:// encryption scheme hint (7c1b97b3, 39d76258)
  • mailer: Make Headers Valid Again (c08a8a8, aaee6b0, 0098155, 2223877, 020fa0d, 60c8c88)
  • POP3 Configration can not saved (b84547b, ccd8445)
  • fetcher: Errors Handling & Logging (384aad1, 22edf2b, c92006e)
  • upgrader: Email Account Status (aee25d6)
  • issue: Plugin Config Item Exists (fdf9e41)
  • mailer: Improvements & Enhancements (845e500, 23a8059, 977cf9a)
  • smtp: Use proper name when saying What's Up (HELO/EHLO) (b0e5ac8)
  • email: Make sure Email Account is Active 4realz! (5efd9f1, a9b5749)
  • Session++ (ced0ef4, b943a95, b6b63c9, f58e1c5, 47df2b4, e2e6c0f, 9ab5b4f, da66736, f2c0184, c2be4eb, db913bd)
  • setup: Use Bootstrap:ini() to initialize setup dir sessions (48e436f)
  • issue: Plugin Config Item Exists (fdf9e41)
  • upgrader: Email Account Status (aee25d6)
  • fetcher: Errors Handling & Logging (384aad1, 22edf2b, c92006e)
  • fetcher: Mail Fetch Order (f1639d4, 24338c2)
  • SMTP: Dont send 'QUIT' on __destruct() (dbeae22)
  • issue: MTA Typo (03eeb8e)
  • sendmail: Strip "To" and "Subject" headers (ac3855a)
  • Mail Parse Error Handling (320981d, 75c5cfe, a4e36d3, ba2d31c, 30ad9cd, 678098d, 46b7899, f85f903)
  • Issue/session revisited (49d91b0, 4fc5f5c)
  • Fix old reference to SessionData (cf8b8ce7)
  • Email Misc. Fixes (de620fe6, c19a5f03)
  • session: Memcache Max TTL (ea3e03d2)
  • mailer: Use Namespaced Mailer (133585f8)
]]>https://forum.cloudron.io/post/56164https://forum.cloudron.io/post/56164Tue, 15 Nov 2022 11:30:07 GMT<![CDATA[Reply to osTicket - Package Updates on Fri, 11 Nov 2022 21:05:38 GMT]]>osTicket v1.17.1 release is delayed due to required upstream fix https://github.com/osTicket/osTicket/pull/6360 we are waiting for a new release tag for this.

]]>https://forum.cloudron.io/post/55945https://forum.cloudron.io/post/55945Fri, 11 Nov 2022 21:05:38 GMT<![CDATA[Reply to osTicket - Package Updates on Fri, 28 Oct 2022 08:12:52 GMT]]>[2.0.0]

  • Update osTicket to 1.17.0
  • Full changelog
  • Email management has changed and is now left to the user to configure as multiple mail accounts on- or off-Cloudron may be used
  • email: Set Default Email Message Encoding to UTF-8 (4656cf4, 8954f05)
  • plugins: Multi-Instance Blacklist (5607751)
  • mailer: Reset FROM Address when SMTP fails (75605a3)
  • Issue: File Storage Plugins Blacklist (1ba8d37)
  • mail: Catch Possible Exceptions and Errors (81d5cb3)
  • Update class.mail.php (d5545b4)
  • Mail Fetcher Fixes (1eebcd6, 3decbe7)
  • 1.17.x Bug Fixes (6c2ecad, 5d799ec, 21e3a40)
  • plugins: Make Plugins Upgradeable Again! (80bcc19)
  • mailer: Skip Invalid Email Recipients (046f432, 551f786, d7d37c4)
  • issue: Wrong Variable Order (12a4cb0)
  • mailer: Skip Missing Attachment Files (2218aac)
  • fetcher: TicketDenied Exception + Throwable (58f64e6, 7920914, e027dcc, be178da)
  • files: Catch possible Storage Backends Errors (e685636)
  • fetcher: Fail Safely on Email Parse Error (459520e)
  • forms: Add getNotice func. to DynamicFormEntry (6e54e81)
  • bug: Users Password Policy (ebfc1d8)
  • v1.17 Misc. Fixes (d149ea0)
  • plugins: Make Plugin Base Class Play Nice (7b26f66, 5787f9a, 3163972)
]]>https://forum.cloudron.io/post/55041https://forum.cloudron.io/post/55041Fri, 28 Oct 2022 08:12:52 GMT<![CDATA[Reply to osTicket - Package Updates on Wed, 25 May 2022 18:01:46 GMT]]>[1.5.2]

  • Update osTicket to 1.16.3
  • Full changelog
  • installer: Help Topic Disabled Fields (81e99fe)
  • Do not autocomplete new access fields of the (another) user (0263369)
  • issue: mPDF Table Print (38c0979)
  • Make string localizable (4cc509b, 612183c)
]]>https://forum.cloudron.io/post/48552https://forum.cloudron.io/post/48552Wed, 25 May 2022 18:01:46 GMT<![CDATA[Reply to osTicket - Package Updates on Wed, 20 Apr 2022 16:16:25 GMT]]>[1.5.1]

  • Update osTicket to 1.16.2
  • Full changelog
  • Issue: Topic->getHelpTopics() don't return localized names when $allData = true (a078a0f)
  • class.email: allow empty smtp_passwd when existing (0d0d8a1)
  • Fixes permission issue when registration mode ist disabled (dee6a13)
  • email: use correct e-mail formatting (7692637)
  • Fix HTML syntax in thread view (84913f5)
]]>https://forum.cloudron.io/post/46369https://forum.cloudron.io/post/46369Wed, 20 Apr 2022 16:16:25 GMT<![CDATA[Reply to osTicket - Package Updates on Fri, 25 Mar 2022 21:27:57 GMT]]>[1.5.0]

]]>https://forum.cloudron.io/post/45296https://forum.cloudron.io/post/45296Fri, 25 Mar 2022 21:27:57 GMT<![CDATA[Reply to osTicket - Package Updates on Sun, 09 Jan 2022 20:22:26 GMT]]>[1.4.5]

  • Update base image to 3.2.0
]]>https://forum.cloudron.io/post/41467https://forum.cloudron.io/post/41467Sun, 09 Jan 2022 20:22:26 GMT<![CDATA[Reply to osTicket - Package Updates on Thu, 07 Oct 2021 19:16:37 GMT]]>[1.4.4]

  • Update osTicket to 1.15.4
  • Improvements
    • Issue: Delete Referrals (790c0e6)
    • Show "-Empty-" value for empty due dates in ticket view (64712eb)
    • Issue: Audit Closed Ticket Events (311a600)
  • Security
    • security: PwReset Username and Username Discoverability (e282910, 86165c2)
    • security: SSRF External Images (1c6f98e)
    • xss: Stored XSS/Domain Whitelist Bypass (4b4da5b)
    • security: Recipient Injection via User's Name (7c5c584)
    • xss: Advanced Search (4a8d3c8)
    • xss: Tasks (b01c6a2)
]]>https://forum.cloudron.io/post/37440https://forum.cloudron.io/post/37440Thu, 07 Oct 2021 19:16:37 GMT<![CDATA[Reply to osTicket - Package Updates on Wed, 25 Aug 2021 00:08:37 GMT]]>[1.4.3]

  • Update osTicket to 1.15.3.1
]]>https://forum.cloudron.io/post/35698https://forum.cloudron.io/post/35698Wed, 25 Aug 2021 00:08:37 GMT<![CDATA[Reply to osTicket - Package Updates on Sun, 07 Mar 2021 02:06:04 GMT]]>[1.4.2]

  • Fix buggy cron task
]]>https://forum.cloudron.io/post/27235https://forum.cloudron.io/post/27235Sun, 07 Mar 2021 02:06:04 GMT<![CDATA[Reply to osTicket - Package Updates on Thu, 04 Mar 2021 05:44:45 GMT]]>[1.4.1]

  • Update osTicket to 1.15.2
  • Full changelog
  • Issue: Visibility Permissions (8da9da3)
  • Depts Visibility (fe37ae2)
  • Issue: Task Inline Transfer (e43d6bf)
  • xss: FormAction Attribute (8d956e0)
  • xss: onerror Property (25e6d12)
]]>https://forum.cloudron.io/post/26971https://forum.cloudron.io/post/26971Thu, 04 Mar 2021 05:44:45 GMT<![CDATA[Reply to osTicket - Package Updates on Tue, 23 Feb 2021 02:44:37 GMT]]>[1.4.0]

  • Update base image to v3
]]>https://forum.cloudron.io/post/26385https://forum.cloudron.io/post/26385Tue, 23 Feb 2021 02:44:37 GMT