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    SOLVED Installation on an AWS EC2 server (T2.Micro) at AWS China hangs

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    • girish
      girish Staff last edited by

      @andreas Are port 80 and 443 open in the security group? Have you also allocated an elastic IP to the instance? After that you have to visit, https://<elastic ip>

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      • A
        andreas last edited by

        It set up the following inbound rule:

        89fbb503-15c6-4baa-841a-51de54dc9a64-image.png

        and outbound was the standard setting:

        7ddd097b-16e1-4bd6-b886-84fbdb70d5cc-image.png

        Now I also assigned as mentioned the elastic IP but the problem still persists. Also, the ping command gives the same reply with the lost packages.

        Have the two steps to be done before the installation with the provided Cloudron script?

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        • girish
          girish Staff last edited by

          For ping, you have to enable ICMP traffic (it's not TCP). See https://docs.amazonaws.cn/en_us/AWSEC2/latest/UserGuide/TroubleshootingInstancesConnecting.html#troubleshoot-instance-ping

          Now, since you are able SSH, clearly port 22 is working. It's just that for some reason https is not working. Maybe there is some problem which is EC2 specific. Are you able to run cloudron-support --enable-ssh on the server? After that, can you send me the public IP to support@cloudron.io and I can take a look as to why it's not working. (I will only have access to your server and not any of your other aws stuff, of course).

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          • A
            andreas last edited by

            I terminated the instance to test the whole thing again from the beginning with the recommended settings. This means that the installation will probably take several hours.

            Unfortunately the message has overlapped with the termination. I will give you feedback if everything fits or if I have sent the mail to your support address.

            With the additional rule the pinging worked, thanks for the great tips and the incredible fast support.

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            • girish
              girish Staff last edited by

              Do you know why the install takes several hours? Cloudron should only take 10 mins to install .

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              • A
                andreas last edited by

                I think the updates of the packages are the problem that slows all down. I can send the logs after installation if it would help?

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                • A
                  andreas last edited by

                  Email is sent. Same result as before.

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                  • robi
                    robi last edited by

                    can you validate by doing an apt update && upgrade before the install?

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                    • A
                      andreas @robi last edited by

                      @robi I will try that after I have no more options with the Cloudron support team.

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                      • A
                        andreas last edited by andreas

                        I suspect the problem is this:

                        https://stackoverflow.com/questions/29422709/cant-connect-to-ec2-instance-over-http-from-outside-aws

                        322795d1-b3a0-42e2-a4c4-0ea208e69751-image.png

                        scooke 1 Reply Last reply Reply Quote 1
                        • scooke
                          scooke @andreas last edited by

                          @andreas True, it doesn't matter where the host company, or head office is located. Anything in China, for China, is going to be under lots of scrutiny.

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                          • A
                            andreas @scooke last edited by

                            @scooke said in Installation on an AWS EC2 server (T2.Micro) at AWS China hangs:

                            @andreas True, it doesn't matter where the host company, or head office is located. Anything in China, for China, is going to be under lots of scrutiny.

                            Unfortunately true, we must accept this learning curve.

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