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    Mautic Gravatar issue - Anonymous contacts automatically added

    Mautic
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    • M
      michaelmm7 last edited by

      I have installed the newest Mautic version (3.1.2) with Cloudron.

      Everytime I access Mautic, it keeps adding anonymous contacts. The anynomous contacts can be seen by clicking on the little person icon on the right upper corner on the contacts page.

      89993723-bdaa-46b4-8a92-332dbf669b30-image.png

      In the details I can see that this contact is created by accesing the avatar image.

      6daa0814-4ff6-4ab5-9d79-f5d02df63ece-image.png

      I tracked the IP Address and it is the IP of Automattic, which also is owner of Gravatar. So I think here is the issue.

      9a883d58-fad7-4f06-99e5-646f570cd747-image.png

      I installed Mautic with cloudron and didn't change the standard configuration, so I assume here is a bug. Mautic is automatically adding anynomous contacts.

      1 Reply Last reply Reply Quote 0
      • M
        michaelmm7 last edited by

        Hi, it looks like this is an issue in the standard of Mautic:
        https://forum.mautic.org/t/ghost-contact-ids/11610
        https://github.com/mautic/mautic/pull/7614

        girish 1 Reply Last reply Reply Quote 1
        • girish
          girish Staff @michaelmm7 last edited by

          @michaelmm7 Indeed, this is just the way mautic works

          1 Reply Last reply Reply Quote 0
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