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    Solved Emails Soft Bounce (Mailjet)

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    • edapm
      edapm last edited by girish

      Hi,
      I've successfully got SMTP working with Mailjet, however, I don't receive emails, and, according to Mailjet, they soft bounce. Does anyone know what the problem is?

      girish 1 Reply Last reply Reply Quote 0
      • girish
        girish Staff @edapm last edited by

        @edapm Does mailjet say why it soft bounced (any error message or status code in their dashboard) ? Did you get back a bounce mail ? At a high level, if Cloudron was configured to send mail via mailjet and mailjet got it, the only reason I can think of as to why mailjet didn't deliver is that SPF is not set up. Please see https://documentation.mailjet.com/hc/en-us/articles/360042412734-Authenticating-Domains-with-SPF-DKIM#dns-spf . The DNS setup for this has to be done manually and not done by Cloudron.

        edapm 1 Reply Last reply Reply Quote 0
        • edapm
          edapm @girish last edited by

          @girish Ok thanks, will try that

          1 Reply Last reply Reply Quote 0
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