SOLVED Browser Notifications?

[humptydumpty]

Hey guys,

Any idea how to enable notifications in the browser for new tickets?

I saw the modules on freescout's website and they're for mobile, slack, or telegram and I didn't see any options in the settings either.

Suggestions? Thanks!

[murgero]

@humptydumpty This is probably the wrong place to ask that question since that would likely be specific to freescout. You may want to read their help documentation for more info:

https://docs.helpscout.com/article/696-manage-help-scout-notifications#enable

[humptydumpty]

@murgero Thanks. That article helped me find the setting. Would have never guessed it's under the user profile.

I post on here instead of the app's forum because it's not really an important issue and I just wanted to hear what other users are doing. Also, it's kind of annoying to have multiple forum accounts for basic questions. Thanks again!

[murgero]

@humptydumpty said in Browser Notifications?:

I post on here instead of the app's forum because it's not really an important issue and I just wanted to hear what other users are doing. Also, it's kind of annoying to have multiple forum accounts for basic questions. Thanks again!

I was able to help this time, but regardless of it being annoying - this was the wrong forum to post in. Cloudron does not make the app FreeScout - it only packaged it for Cloudron. So support is limited to user experience almost exclusively.

That said, I am glad you found a solution for this