<![CDATA[Installation gets stuck in "checking DNS" step]]>I'm trying to install Cloudron on AWS using the "1-click-installer" and a domain I have on Namecheap.

I went through all the AWS steps, navigated to the IP of my server and entered all the necessary information in the Domain setup step. There was no error message so I suppose the information I entered was correct. (Moreover, I double checked it and even tried to install Cloudron again using a different domain.)

But now the installation is stuck in the "checking DNS step". When I visit "my.mydomain.com" I get a page not found error. When I visit the IP, I see the "Domain Setup" form again and when I try to enter my information again, I get the message "already installing or restoring". This is now the case for more than 20 hours on two different domains and two different Cloudron installs I tried.

I checked on Namecheap that Cloudron successfully added a DNS entry. Hence there doesn't seem to be anything wrong with the information I entered. (However, as far as I can see, Cloudron only added a .txt record. Moreover, when I check my domain using a DNS checker tool, it tells me that no .txt records have been propagated.)

Is there any way to check what went wrong?

]]>https://forum.cloudron.io/topic/4175/installation-gets-stuck-in-checking-dns-stepRSS for NodeFri, 15 May 2026 05:04:39 GMTTue, 12 Jan 2021 03:54:57 GMT60<![CDATA[Reply to Installation gets stuck in "checking DNS" step on Tue, 12 Jan 2021 05:14:43 GMT]]>@atrilahiji said in Installation gets stuck in "checking DNS" step:

@jakobgreenfeld Oh I missed the bit where theres only a txt record. Add an A record pointing my.domain.com to your IP. I've had nothing but trouble with Namecheap's API for configuring everything so I've started doing this:

A record for *.domain.com
A record for @

That did the trick! It's working now. Thanks!

]]>https://forum.cloudron.io/post/23231https://forum.cloudron.io/post/23231Tue, 12 Jan 2021 05:14:43 GMT<![CDATA[Reply to Installation gets stuck in "checking DNS" step on Tue, 12 Jan 2021 05:02:36 GMT]]>@jakobgreenfeld Oh I missed the bit where theres only a txt record. Add an A record pointing my.domain.com to your IP. I've had nothing but trouble with Namecheap's API for configuring everything so I've started doing this:

A record for *.domain.com
A record for @

]]>https://forum.cloudron.io/post/23230https://forum.cloudron.io/post/23230Tue, 12 Jan 2021 05:02:36 GMT<![CDATA[Reply to Installation gets stuck in "checking DNS" step on Tue, 12 Jan 2021 05:00:39 GMT]]>@jakobgreenfeld Check https://dnschecker.org/ if the DNS record propogated. If not its a DNS issue and not a cloudron issue.

Check if my.domain.com points to your server IP

]]>https://forum.cloudron.io/post/23229https://forum.cloudron.io/post/23229Tue, 12 Jan 2021 05:00:39 GMT