<?xml version="1.0" encoding="UTF-8"?><rss xmlns:dc="http://purl.org/dc/elements/1.1/" xmlns:content="http://purl.org/rss/1.0/modules/content/" xmlns:atom="http://www.w3.org/2005/Atom" version="2.0"><channel><title><![CDATA[Gitlab /admin/runner error 500]]></title><description><![CDATA[<p dir="auto">Somehow my Gitlab seems to be broken. When I try to access the Admin page for the runners I get a 500 error. While trying to fix it I figured out that my Gitlab does not start when I try to enable the recovery mode. Any way to fix this?</p>
]]></description><link>https://forum.cloudron.io/topic/4262/gitlab-admin-runner-error-500</link><generator>RSS for Node</generator><lastBuildDate>Wed, 19 Aug 2026 17:09:15 GMT</lastBuildDate><atom:link href="https://forum.cloudron.io/topic/4262.rss" rel="self" type="application/rss+xml"/><pubDate>Fri, 22 Jan 2021 19:16:43 GMT</pubDate><ttl>60</ttl><item><title><![CDATA[Reply to Gitlab /admin/runner error 500 on Tue, 09 Mar 2021 02:56:02 GMT]]></title><description><![CDATA[<p dir="auto">Fix is documented in <a href="https://git.cloudron.io/cloudron/gitlab-app/-/issues/13" target="_blank" rel="noopener noreferrer nofollow ugc">https://git.cloudron.io/cloudron/gitlab-app/-/issues/13</a></p>
]]></description><link>https://forum.cloudron.io/post/27416</link><guid isPermaLink="true">https://forum.cloudron.io/post/27416</guid><dc:creator><![CDATA[girish]]></dc:creator><pubDate>Tue, 09 Mar 2021 02:56:02 GMT</pubDate></item><item><title><![CDATA[Reply to Gitlab /admin/runner error 500 on Mon, 01 Feb 2021 08:55:15 GMT]]></title><description><![CDATA[<p dir="auto"><a class="plugin-mentions-user plugin-mentions-a" href="/user/girish" aria-label="Profile: girish">@<bdi>girish</bdi></a> okay opened the support ticket from my cloudron</p>
]]></description><link>https://forum.cloudron.io/post/24610</link><guid isPermaLink="true">https://forum.cloudron.io/post/24610</guid><dc:creator><![CDATA[RaV]]></dc:creator><pubDate>Mon, 01 Feb 2021 08:55:15 GMT</pubDate></item><item><title><![CDATA[Reply to Gitlab /admin/runner error 500 on Mon, 01 Feb 2021 04:30:21 GMT]]></title><description><![CDATA[<p dir="auto"><a class="plugin-mentions-user plugin-mentions-a" href="/user/rav" aria-label="Profile: rav">@<bdi>rav</bdi></a> I can't make out what the issue is. Do you think you can reach out to us at <a href="mailto:support@cloudron.io" target="_blank" rel="noopener noreferrer nofollow ugc">support@cloudron.io</a> and give us SSH access so I can debug gitlab a bit to see what the issue is? Alternately, you have to ask on the GitLab forums on what to do for this.</p>
]]></description><link>https://forum.cloudron.io/post/24597</link><guid isPermaLink="true">https://forum.cloudron.io/post/24597</guid><dc:creator><![CDATA[girish]]></dc:creator><pubDate>Mon, 01 Feb 2021 04:30:21 GMT</pubDate></item><item><title><![CDATA[Reply to Gitlab /admin/runner error 500 on Sat, 30 Jan 2021 10:49:55 GMT]]></title><description><![CDATA[<p dir="auto"><a class="plugin-mentions-user plugin-mentions-a" href="/user/girish" aria-label="Profile: girish">@<bdi>girish</bdi></a> looks the same to me yes. did a restart of the app but it did not help.</p>
<pre><code>Started GET "/admin/runners" for a.b.c.d at 2021-01-30 10:47:26 +0000
Processing by Admin::RunnersController#index as HTML
Completed 500 Internal Server Error in 124ms (ActiveRecord: 29.1ms | Elasticsearch: 0.0ms | Allocations: 96262)
  
ActionView::Template::Error ():
    16:   .table-section.section-10
    17:     .table-mobile-header{ role: 'rowheader' }= _('Runner token')
    18:     .table-mobile-content
    19:       = link_to runner.short_sha, admin_runner_path(runner)
    20: 
    21:   .table-section.section-20
    22:     .table-mobile-header{ role: 'rowheader' }= _('Description')
  
lib/gitlab/crypto_helper.rb:27:in `aes256_gcm_decrypt'
app/models/concerns/token_authenticatable_strategies/encrypted.rb:45:in `get_token'
app/models/concerns/token_authenticatable.rb:35:in `block in add_authentication_token_field'
app/models/ci/runner.rb:265:in `short_sha'
app/views/admin/runners/_runner.html.haml:19
app/views/admin/runners/index.html.haml:134
app/views/admin/runners/index.html.haml:133
app/controllers/application_controller.rb:125:in `render'
app/controllers/application_controller.rb:482:in `set_current_admin'
lib/gitlab/session.rb:11:in `with_session'
app/controllers/application_controller.rb:473:in `set_session_storage'
lib/gitlab/i18n.rb:73:in `with_locale'
lib/gitlab/i18n.rb:79:in `with_user_locale'
app/controllers/application_controller.rb:467:in `set_locale'
lib/gitlab/error_tracking.rb:52:in `with_context'
app/controllers/application_controller.rb:532:in `sentry_context'
app/controllers/application_controller.rb:460:in `block in set_current_context'
lib/gitlab/application_context.rb:56:in `block in use'
lib/gitlab/application_context.rb:56:in `use'
lib/gitlab/application_context.rb:22:in `with_context'
app/controllers/application_controller.rb:451:in `set_current_context'
lib/gitlab/request_profiler/middleware.rb:17:in `call'
lib/gitlab/jira/middleware.rb:19:in `call'
lib/gitlab/middleware/go.rb:20:in `call'
lib/gitlab/etag_caching/middleware.rb:21:in `call'
lib/gitlab/middleware/multipart.rb:172:in `call'
lib/gitlab/middleware/read_only/controller.rb:50:in `call'
lib/gitlab/middleware/read_only.rb:18:in `call'
lib/gitlab/middleware/same_site_cookies.rb:27:in `call'
lib/gitlab/middleware/handle_malformed_strings.rb:21:in `call'
lib/gitlab/middleware/basic_health_check.rb:25:in `call'
lib/gitlab/middleware/handle_ip_spoof_attack_error.rb:25:in `call'
lib/gitlab/middleware/request_context.rb:23:in `call'
config/initializers/fix_local_cache_middleware.rb:9:in `call'
lib/gitlab/metrics/requests_rack_middleware.rb:76:in `call'
lib/gitlab/middleware/release_env.rb:12:in `call'
</code></pre>
]]></description><link>https://forum.cloudron.io/post/24452</link><guid isPermaLink="true">https://forum.cloudron.io/post/24452</guid><dc:creator><![CDATA[RaV]]></dc:creator><pubDate>Sat, 30 Jan 2021 10:49:55 GMT</pubDate></item><item><title><![CDATA[Reply to Gitlab /admin/runner error 500 on Fri, 29 Jan 2021 18:17:58 GMT]]></title><description><![CDATA[<p dir="auto"><a class="plugin-mentions-user plugin-mentions-a" href="/user/rav" aria-label="Profile: rav">@<bdi>rav</bdi></a> said in <a href="/post/24346">Gitlab /admin/runner error 500</a>:</p>
<blockquote>
<p dir="auto">The /admin/runners page is still not available. Any other logs I could check?</p>
</blockquote>
<p dir="auto">So, same backtrace? Have you tried restarting the app just to be sure?</p>
]]></description><link>https://forum.cloudron.io/post/24398</link><guid isPermaLink="true">https://forum.cloudron.io/post/24398</guid><dc:creator><![CDATA[girish]]></dc:creator><pubDate>Fri, 29 Jan 2021 18:17:58 GMT</pubDate></item><item><title><![CDATA[Reply to Gitlab /admin/runner error 500 on Fri, 29 Jan 2021 08:04:34 GMT]]></title><description><![CDATA[<p dir="auto"><a class="plugin-mentions-user plugin-mentions-a" href="/user/girish" aria-label="Profile: girish">@<bdi>girish</bdi></a> said in <a href="/post/24100">Gitlab /admin/runner error 500</a>:</p>
<blockquote>
<p dir="auto">ApplicationSetting.current.reset_runners_registration_token!</p>
</blockquote>
<p dir="auto">Tried this and the Rails console said =&gt; True.<br />
The /admin/runners page is still not available. Any other logs I could check?</p>
]]></description><link>https://forum.cloudron.io/post/24346</link><guid isPermaLink="true">https://forum.cloudron.io/post/24346</guid><dc:creator><![CDATA[RaV]]></dc:creator><pubDate>Fri, 29 Jan 2021 08:04:34 GMT</pubDate></item><item><title><![CDATA[Reply to Gitlab /admin/runner error 500 on Tue, 26 Jan 2021 22:24:24 GMT]]></title><description><![CDATA[<p dir="auto"><a class="plugin-mentions-user plugin-mentions-a" href="/user/rav" aria-label="Profile: rav">@<bdi>rav</bdi></a> I found the exact same error in <a href="https://stackoverflow.com/questions/54216933/internal-server-error-500-while-accessing-gitlab-admin-runners" target="_blank" rel="noopener noreferrer nofollow ugc">https://stackoverflow.com/questions/54216933/internal-server-error-500-while-accessing-gitlab-admin-runners</a> .</p>
<p dir="auto">As per the instruction in the stackoverflow post, can you try this in Cloudron's Web terminal?:</p>
<pre><code># su - git  
$ cd gitlab
$ bundle exec rails c -e production # (takes about 10 sec to bring up rails terminal)
irb(main):001:0&gt; ApplicationSetting.current.reset_runners_registration_token!
</code></pre>
]]></description><link>https://forum.cloudron.io/post/24100</link><guid isPermaLink="true">https://forum.cloudron.io/post/24100</guid><dc:creator><![CDATA[girish]]></dc:creator><pubDate>Tue, 26 Jan 2021 22:24:24 GMT</pubDate></item><item><title><![CDATA[Reply to Gitlab /admin/runner error 500 on Tue, 26 Jan 2021 10:44:41 GMT]]></title><description><![CDATA[<p dir="auto"><a class="plugin-mentions-user plugin-mentions-a" href="/user/girish" aria-label="Profile: girish">@<bdi>girish</bdi></a> found this in production.log</p>
<pre><code>Started GET "/admin/runners" for x.x.x.x at 2021-01-26 10:41:57 +0000
Processing by Admin::RunnersController#index as HTML
Completed 500 Internal Server Error in 88ms (ActiveRecord: 1.9ms | Elasticsearch: 0.0ms | Allocations: 48002)
  
ActionView::Template::Error ():
    36: 
    37:   .col-sm-6
    38:     .bs-callout
    39:       = render partial: 'ci/runner/how_to_setup_runner',
    40:                 locals: { registration_token: Gitlab::CurrentSettings.runners_registration_token,
    41:                           type: 'shared',
    42:                           reset_token_url: reset_registration_token_admin_application_settings_path }
  
lib/gitlab/crypto_helper.rb:27:in `aes256_gcm_decrypt'
app/models/concerns/token_authenticatable_strategies/encrypted.rb:45:in `get_token'
app/models/concerns/token_authenticatable_strategies/base.rb:38:in `ensure_token!'
app/models/concerns/token_authenticatable.rb:48:in `block in add_authentication_token_field'
app/models/application_setting_implementation.rb:334:in `runners_registration_token'
lib/gitlab/current_settings.rb:20:in `method_missing'
app/views/admin/runners/index.html.haml:39
app/controllers/application_controller.rb:133:in `render'
app/controllers/application_controller.rb:494:in `set_current_admin'
lib/gitlab/session.rb:11:in `with_session'
app/controllers/application_controller.rb:485:in `set_session_storage'
lib/gitlab/i18n.rb:73:in `with_locale'
lib/gitlab/i18n.rb:79:in `with_user_locale'
app/controllers/application_controller.rb:479:in `set_locale'
lib/gitlab/error_tracking.rb:52:in `with_context'
app/controllers/application_controller.rb:544:in `sentry_context'
app/controllers/application_controller.rb:472:in `block in set_current_context'
lib/gitlab/application_context.rb:54:in `block in use'
lib/gitlab/application_context.rb:54:in `use'
lib/gitlab/application_context.rb:21:in `with_context'
app/controllers/application_controller.rb:464:in `set_current_context'
lib/gitlab/request_profiler/middleware.rb:17:in `call'
lib/gitlab/jira/middleware.rb:19:in `call'
lib/gitlab/middleware/go.rb:20:in `call'
lib/gitlab/etag_caching/middleware.rb:21:in `call'
lib/gitlab/middleware/multipart.rb:234:in `call'
lib/gitlab/middleware/read_only/controller.rb:50:in `call'
lib/gitlab/middleware/read_only.rb:18:in `call'
lib/gitlab/middleware/same_site_cookies.rb:27:in `call'
lib/gitlab/middleware/handle_malformed_strings.rb:21:in `call'
lib/gitlab/middleware/basic_health_check.rb:25:in `call'
lib/gitlab/middleware/handle_ip_spoof_attack_error.rb:25:in `call'
lib/gitlab/middleware/request_context.rb:23:in `call'
config/initializers/fix_local_cache_middleware.rb:9:in `call'
lib/gitlab/metrics/requests_rack_middleware.rb:76:in `call'
lib/gitlab/middleware/release_env.rb:12:in `call'
</code></pre>
]]></description><link>https://forum.cloudron.io/post/24077</link><guid isPermaLink="true">https://forum.cloudron.io/post/24077</guid><dc:creator><![CDATA[RaV]]></dc:creator><pubDate>Tue, 26 Jan 2021 10:44:41 GMT</pubDate></item><item><title><![CDATA[Reply to Gitlab /admin/runner error 500 on Mon, 25 Jan 2021 22:14:29 GMT]]></title><description><![CDATA[<p dir="auto"><a class="plugin-mentions-user plugin-mentions-a" href="/user/rav" aria-label="Profile: rav">@<bdi>rav</bdi></a> GitLab logs are under <code>/run/gitlab/log/</code>. There are two files there application.log and production.log. Maybe you can load the page and then look for the backtrace in those files.</p>
]]></description><link>https://forum.cloudron.io/post/24042</link><guid isPermaLink="true">https://forum.cloudron.io/post/24042</guid><dc:creator><![CDATA[girish]]></dc:creator><pubDate>Mon, 25 Jan 2021 22:14:29 GMT</pubDate></item><item><title><![CDATA[Reply to Gitlab /admin/runner error 500 on Sat, 23 Jan 2021 09:59:21 GMT]]></title><description><![CDATA[<p dir="auto"><a class="plugin-mentions-user plugin-mentions-a" href="/user/girish" aria-label="Profile: girish">@<bdi>girish</bdi></a> The error in the log seems to be not so usefull.</p>
<p dir="auto">Jan 23 10:55:32 172.18.0.1 - - [23/Jan/2021:09:55:32 +0000] "GET /admin/runners HTTP/1.1" 500 2926 "<a href="https://git.aaa.bb/admin" target="_blank" rel="noopener noreferrer nofollow ugc">https://git.aaa.bb/admin</a>" "Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_6) AppleWebKit/605.1.15<br />
Jan 23 10:55:35 172.18.0.1 - - [23/Jan/2021:09:55:35 +0000] "POST /api/v4/jobs/request HTTP/1.1" 500 39 "-" "gitlab-runner 13.7.0 (13-7-stable; go1.13.8; linux/amd64)"</p>
<p dir="auto">In recovery mode in the webterminal I am unable to type or see anything this is what seems strange. Yes it is /admin/runners sorry.</p>
]]></description><link>https://forum.cloudron.io/post/23919</link><guid isPermaLink="true">https://forum.cloudron.io/post/23919</guid><dc:creator><![CDATA[RaV]]></dc:creator><pubDate>Sat, 23 Jan 2021 09:59:21 GMT</pubDate></item><item><title><![CDATA[Reply to Gitlab /admin/runner error 500 on Fri, 22 Jan 2021 19:34:07 GMT]]></title><description><![CDATA[<p dir="auto"><a class="plugin-mentions-user plugin-mentions-a" href="/user/rav" aria-label="Profile: rav">@<bdi>rav</bdi></a> Is there any error in the logs when you get a 500? If you disable recovery mode, does the app come back up? It is expected that the app won't start in recovery mode. You have to go the web terminal and then run <code>/app/pkg/start.sh</code> to start the app.</p>
<p dir="auto">I guess the page is <code>/admin/runners</code> and not <code>/admin/runner</code> ?</p>
]]></description><link>https://forum.cloudron.io/post/23893</link><guid isPermaLink="true">https://forum.cloudron.io/post/23893</guid><dc:creator><![CDATA[girish]]></dc:creator><pubDate>Fri, 22 Jan 2021 19:34:07 GMT</pubDate></item></channel></rss>