Reply to CRM Espo on Thu, 02 Sep 2021 12:16:27 GMT

jimcavoli — Thu, 02 Sep 2021 12:16:27 GMT

Also running a moderately large EspoCRM instance here, plus some more hobby-scale ones, and agree with all the points made so far. Generally, I'm a fan. The Advanced pack and VoIP extensions have been good additions and I've not had any issues with the company behind EspoCRM either. Just works, admittedly with a bit of learning curve to administer, perhaps, as has been mentioned, but a lot of that is down to the customizations available. Documentation is only okay for most things, in my opinion. Overall, I'd recommend it

Reply to CRM Espo on Thu, 02 Sep 2021 15:50:28 GMT

timconsidine — Thu, 02 Sep 2021 15:50:28 GMT

@studentcoophomes I am using EspoCRM and generally would recommend it.

Some may say a downside is that it is not as flashy as some commercial alternatives, but I consider that a positive.

Customisation of the core system is pretty easy, although there are a lot of admin options, which are initially confusing. But only a small learning curve.

I like that it is possible to extend it (eg add new entities).

And there is an API for off-system integration.

I like the email integration, which allows specific inbox folders to be integrated rather than the whole inbox of your main email domain.

I use it for 2 organisations, as 2 separate Cloudron instances