Cloudron makes it easy to run web apps like WordPress, Nextcloud, GitLab on your server. Find out more or install now.


Skip to content
  • Categories
  • Recent
  • Tags
  • Popular
  • Bookmarks
  • Search
Skins
  • Light
  • Cerulean
  • Cosmo
  • Flatly
  • Journal
  • Litera
  • Lumen
  • Lux
  • Materia
  • Minty
  • Morph
  • Pulse
  • Sandstone
  • Simplex
  • Sketchy
  • Spacelab
  • United
  • Yeti
  • Zephyr
  • Dark
  • Cyborg
  • Darkly
  • Quartz
  • Slate
  • Solar
  • Superhero
  • Vapor

  • Default (No Skin)
  • No Skin
Collapse
Brand Logo

Cloudron Forum

Apps | Demo | Docs | Install
  1. Cloudron Forum
  2. Mautic
  3. Mautic 4.0 500 error with Configuration page

Mautic 4.0 500 error with Configuration page

Scheduled Pinned Locked Moved Solved Mautic
25 Posts 5 Posters 3.1k Views 6 Watching
  • Oldest to Newest
  • Newest to Oldest
  • Most Votes
    Reply
    • Reply as topic
    Log in to reply
    This topic has been deleted. Only users with topic management privileges can see it.
    • luckowL Offline
      luckowL Offline
      luckow
      translator
      wrote on last edited by girish
      #1

      My instance throws some 500 errors every time I submit/save the system settings/Configuration page

      [2021-09-15 11:15:14] mautic.NOTICE: Doctrine\DBAL\Exception\DriverException: An exception occurred while executing 'ALTER TABLE oauth2_clients ADD CONSTRAINT FK_CLIENT_ROLE FOREIGN KEY (role_id) REFERENCES roles (id)': SQLSTATE[HY000]: General error: 3780 Referencing column 'role_id' and referenced column 'id' in foreign key constraint 'FK_CLIENT_ROLE' are incompatible. (uncaught exception) at /app/code/vendor/doctrine/dbal/lib/Doctrine/DBAL/Driver/AbstractMySQLDriver.php line 128 while running console command `doctrine:migrations:migrate` [] []
      [2021-09-15 11:15:14] mautic.WARNING: Command `doctrine:migrations:migrate` exited with status code 1 [] []
      [2021-09-15 09:16:56] mautic.CRITICAL: Uncaught PHP Exception Symfony\Component\Form\Exception\UnexpectedTypeException: "Expected argument of type "null or string", "boolean" given" at /app/code/vendor/symfony/form/Extension/Core/DataMapper/RadioListMapper.php line 49 {"exception":"[object] (Symfony\\Component\\Form\\Exception\\UnexpectedTypeException(code: 0): Expected argument of type \"null or string\", \"boolean\" given at /app/code/vendor/symfony/form/Extension/Core/DataMapper/RadioListMapper.php:49)"} []

      Need to test it with a fresh installation.

      Pronouns: he/him | Primary language: German

      1 Reply Last reply
      0
      • girishG Offline
        girishG Offline
        girish
        Staff
        wrote on last edited by
        #13

        We have updated mautic to 4.1 now.

        mdreiraM 1 Reply Last reply
        2
        • nebulonN Offline
          nebulonN Offline
          nebulon
          Staff
          wrote on last edited by
          #2

          For automatic backups that is always the case, otherwise it is of course also recommended to always make one and not skip it.

          1 Reply Last reply
          1
          • luckowL Offline
            luckowL Offline
            luckow
            translator
            wrote on last edited by luckow
            #3

            same problem with a fresh installation.
            f46a1562-14e8-4168-a895-2afce9b0390e-grafik.png

            To reproduce: install the mautic app in version 4.0, open the dashboard with the default admin user, select configuration from the dropdown, click on save & close. Boom.

            Pronouns: he/him | Primary language: German

            nebulonN 1 Reply Last reply
            0
            • luckowL luckow

              same problem with a fresh installation.
              f46a1562-14e8-4168-a895-2afce9b0390e-grafik.png

              To reproduce: install the mautic app in version 4.0, open the dashboard with the default admin user, select configuration from the dropdown, click on save & close. Boom.

              nebulonN Offline
              nebulonN Offline
              nebulon
              Staff
              wrote on last edited by
              #4

              @luckow I can reproduce it easily, I will revoke that package release for a start.

              1 Reply Last reply
              2
              • V Offline
                V Offline
                Vladimir
                wrote on last edited by Vladimir
                #5

                When I try to update I get this error:

                The Mautic update could not complete successfully because of the following error: Could not extract the contents of the ZIP archive to the filesystem.

                girishG luckowL 2 Replies Last reply
                0
                • V Vladimir

                  When I try to update I get this error:

                  The Mautic update could not complete successfully because of the following error: Could not extract the contents of the ZIP archive to the filesystem.

                  girishG Offline
                  girishG Offline
                  girish
                  Staff
                  wrote on last edited by
                  #6

                  @vladimir We have revoked the release for now. Looks like some bugs in mautic 4.0 . We have to wait for a patch release.

                  1 Reply Last reply
                  0
                  • girishG Offline
                    girishG Offline
                    girish
                    Staff
                    wrote on last edited by girish
                    #7

                    I found a couple of related issues in the upstream forum - https://forum.mautic.org/t/error-500-bei-formular-ohne-rendering-stil-speichern/20916 and https://forum.mautic.org/t/mautic-4-speichern-von-formularen-kommt-error-500/20901 . Also, https://forum.mautic.org/t/mautic-form-preview-form-submission-500-error/20623/3

                    1 Reply Last reply
                    0
                    • girishG Offline
                      girishG Offline
                      girish
                      Staff
                      wrote on last edited by
                      #8

                      The upstream issue is https://github.com/mautic/mautic/issues/10450 and https://github.com/mautic/mautic/issues/10453

                      1 Reply Last reply
                      0
                      • V Vladimir

                        When I try to update I get this error:

                        The Mautic update could not complete successfully because of the following error: Could not extract the contents of the ZIP archive to the filesystem.

                        luckowL Offline
                        luckowL Offline
                        luckow
                        translator
                        wrote on last edited by
                        #9

                        @vladimir Updating from inside Mautic itself does not work because the file system for the core files is read-only. Only templates, plugins, and other editable configuration files are on a read/write partition. To update your Cloudron apps, go to the my.cloudron dashboard and check for updates for your apps. The default setting for apps is: auto-update.

                        Pronouns: he/him | Primary language: German

                        1 Reply Last reply
                        0
                        • mdreiraM Offline
                          mdreiraM Offline
                          mdreira
                          translator
                          wrote on last edited by
                          #10

                          Hi guys! How is going the development of Mautic 4 on cloudron? I think the update to 4.0.1 is out.

                          girishG 1 Reply Last reply
                          0
                          • mdreiraM mdreira

                            Hi guys! How is going the development of Mautic 4 on cloudron? I think the update to 4.0.1 is out.

                            girishG Offline
                            girishG Offline
                            girish
                            Staff
                            wrote on last edited by girish
                            #11

                            @mdreira there is no fix upstream - https://github.com/mautic/mautic/issues/10453 . I had left a note there last week, let's see.

                            1 Reply Last reply
                            0
                            • nebulonN Offline
                              nebulonN Offline
                              nebulon
                              Staff
                              wrote on last edited by
                              #12

                              Mautic 4.0.2 also still has this issue...

                              1 Reply Last reply
                              0
                              • girishG Offline
                                girishG Offline
                                girish
                                Staff
                                wrote on last edited by
                                #13

                                We have updated mautic to 4.1 now.

                                mdreiraM 1 Reply Last reply
                                2
                                • girishG girish

                                  We have updated mautic to 4.1 now.

                                  mdreiraM Offline
                                  mdreiraM Offline
                                  mdreira
                                  translator
                                  wrote on last edited by
                                  #14

                                  @girish I just upgraded to Mautic 4.1 from an install that was working with version 3.3.4 (not a clean install, it has content).

                                  Channels/Emails section is not working: https://prnt.sc/26j9ypp

                                  And if I force to search the url /s/emails it gives me error 500: https://prnt.sc/26j9z9z

                                  girishG 1 Reply Last reply
                                  0
                                  • mdreiraM mdreira

                                    @girish I just upgraded to Mautic 4.1 from an install that was working with version 3.3.4 (not a clean install, it has content).

                                    Channels/Emails section is not working: https://prnt.sc/26j9ypp

                                    And if I force to search the url /s/emails it gives me error 500: https://prnt.sc/26j9z9z

                                    girishG Offline
                                    girishG Offline
                                    girish
                                    Staff
                                    wrote on last edited by
                                    #15

                                    @mdreira See https://forum.cloudron.io/topic/6270/installing-mautic-4-x/7

                                    mdreiraM 2 Replies Last reply
                                    0
                                    • girishG girish

                                      @mdreira See https://forum.cloudron.io/topic/6270/installing-mautic-4-x/7

                                      mdreiraM Offline
                                      mdreiraM Offline
                                      mdreira
                                      translator
                                      wrote on last edited by
                                      #16

                                      @girish done! Now working.

                                      1 Reply Last reply
                                      1
                                      • girishG girish

                                        @mdreira See https://forum.cloudron.io/topic/6270/installing-mautic-4-x/7

                                        mdreiraM Offline
                                        mdreiraM Offline
                                        mdreira
                                        translator
                                        wrote on last edited by
                                        #17

                                        @girish There is other problem with the Spanish translation with the update: https://prnt.sc/26jag0t

                                        If I create a fresh install spanish translation looks fine.

                                        I have no idea what to do to solve it, I have several installations working, I can't create them all from scratch.

                                        😱

                                        girishG 1 Reply Last reply
                                        0
                                        • mdreiraM mdreira

                                          @girish There is other problem with the Spanish translation with the update: https://prnt.sc/26jag0t

                                          If I create a fresh install spanish translation looks fine.

                                          I have no idea what to do to solve it, I have several installations working, I can't create them all from scratch.

                                          😱

                                          girishG Offline
                                          girishG Offline
                                          girish
                                          Staff
                                          wrote on last edited by
                                          #18

                                          @mdreira might be worth asking this upstream, maybe it's a theme issue that things are not getting translated?

                                          mdreiraM 1 Reply Last reply
                                          0
                                          • girishG girish

                                            @mdreira might be worth asking this upstream, maybe it's a theme issue that things are not getting translated?

                                            mdreiraM Offline
                                            mdreiraM Offline
                                            mdreira
                                            translator
                                            wrote on last edited by
                                            #19

                                            @girish It looks like a problem that comes when updating, because if I create a new installation of mautic it looks correct: https://prnt.sc/26jixzv

                                            Surely it will be necessary to delete some other folder from the new grapejs email builder, because that is where the translation problem comes from.

                                            Not everything is translated into Spanish, but at least it doesn't look so weird.

                                            girishG 1 Reply Last reply
                                            0
                                            • mdreiraM mdreira

                                              @girish It looks like a problem that comes when updating, because if I create a new installation of mautic it looks correct: https://prnt.sc/26jixzv

                                              Surely it will be necessary to delete some other folder from the new grapejs email builder, because that is where the translation problem comes from.

                                              Not everything is translated into Spanish, but at least it doesn't look so weird.

                                              girishG Offline
                                              girishG Offline
                                              girish
                                              Staff
                                              wrote on last edited by
                                              #20

                                              @mdreira possibly, we need to clean something up in the themes. Unfortunately, mautic has no clear upgrade instructions to mautic 4 wrt themes afaict. The whole thing is a bit of a trial and learning from errors, which is why we pushed mautic 4 as a major upgrade (i.e it does not update the app automatically).

                                              One idea is to take a backup, delete the grapejs theme entirely and restart the app. The app package copies the "latest" code from the release bundle when files are missing. Maybe that fixes the issue.

                                              mdreiraM 2 Replies Last reply
                                              0
                                              Reply
                                              • Reply as topic
                                              Log in to reply
                                              • Oldest to Newest
                                              • Newest to Oldest
                                              • Most Votes


                                                • Login

                                                • Don't have an account? Register

                                                • Login or register to search.
                                                • First post
                                                  Last post
                                                0
                                                • Categories
                                                • Recent
                                                • Tags
                                                • Popular
                                                • Bookmarks
                                                • Search