<![CDATA[Backup Failed]]>v7.1.3 (Ubuntu 20.04.3 LTS)

I received a backup failed notification in my cloudron.

box:tasks setCompleted - 4300: {"result":null,"error":{"stack":"BoxError: Backup not found\n at Object.update (/home/yellowtent/box/src/backups.js:187:42)\n at processTicksAndRejections (node:internal/process/task_queues:96:5)","name":"BoxError","reason":"Not found","details":{},"message":"Backup not found"}}

box:tasks update 4300: {"percent":100,"result":null,"error":{"stack":"BoxError: Backup not found\n at Object.update (/home/yellowtent/box/src/backups.js:187:42)\n at processTicksAndRejections (node:internal/process/task_queues:96:5)","name":"BoxError","reason":"Not found","details":{},"message":"Backup not found"}}
Backup not found

Please let me know if you need me to send the whole log to support@.

Also, a multi-part upload of the GRAV app (bare install, I haven't used it yet) took over 3 hours to finish. That doesn't sound right.

box:tasks update 4300: {"percent":14.793103448275861,"message":"Finishing multipart copy - 2022-03-12-020002-003/app_cms.mydomain.com_v1.5.13.tar.gz.enc"}
box:tasks update 4300: {"percent":14.793103448275861,"message":"Copied 1 files with error: null"}
box:taskworker Task took 11028.913 seconds
]]>https://forum.cloudron.io/topic/6634/backup-failedRSS for NodeSat, 08 Aug 2026 16:41:36 GMTMon, 14 Mar 2022 12:34:59 GMT60<![CDATA[Reply to Backup Failed on Tue, 26 Apr 2022 22:44:07 GMT]]>@humptydumpty said in Backup Failed:
This is most likely to do with postgresql not having enough memory. Please go to Services and bump up the postgres memory.

]]>https://forum.cloudron.io/post/46695https://forum.cloudron.io/post/46695Tue, 26 Apr 2022 22:44:07 GMT<![CDATA[Reply to Backup Failed on Sun, 17 Apr 2022 11:47:31 GMT]]>@girish I'm getting more backup errors but it's a bit different. Is this another temp network hiccup or something more serious?

This happened 3 days ago but I ignored it.

Backup failed: Could not pipe http://172.18.0.12:3000/backup?access_token=xxxxxxxxxxx to /home/yellowtent/appsdata/xxxxxxxxxxx /dump.rdb: Request timedout

Then another error 7 hours ago:

Backup failed: Could not pipe http://172.18.0.3:3000/databases/dbxxxxxxx to /home/yellowtent/appsdata/xxxxxxxx/postgresqldump: Request timedout.

I replaced the actual values with xxxxxxxxxxx in case those are sensitive.

Edit: two more backup attempts failed today and I received an email from my cloudron saying a full backup failed this time. I have a flight today. I'll email the logs to support when I can. Thanks!

]]>https://forum.cloudron.io/post/46238https://forum.cloudron.io/post/46238Sun, 17 Apr 2022 11:47:31 GMT<![CDATA[Reply to Backup Failed on Mon, 11 Apr 2022 23:02:49 GMT]]>@girish said in Backup Failed:

@micmc said in Backup Failed:

Is there anything I should check before reaching support by email?

Nothing obvious stands out. Please reach out via email.

Will do though will check and try a few things before, because it's now become more intermittent. Weird lol
Manual backup still works pretty well otoh

TTYL

]]>https://forum.cloudron.io/post/46010https://forum.cloudron.io/post/46010Mon, 11 Apr 2022 23:02:49 GMT<![CDATA[Reply to Backup Failed on Thu, 07 Apr 2022 20:16:00 GMT]]>@micmc said in Backup Failed:

Is there anything I should check before reaching support by email?

Nothing obvious stands out. Please reach out via email.

]]>https://forum.cloudron.io/post/45833https://forum.cloudron.io/post/45833Thu, 07 Apr 2022 20:16:00 GMT<![CDATA[Reply to Backup Failed on Wed, 06 Apr 2022 18:08:09 GMT]]>@girish AWS S3 actually

]]>https://forum.cloudron.io/post/45754https://forum.cloudron.io/post/45754Wed, 06 Apr 2022 18:08:09 GMT<![CDATA[Reply to Backup Failed on Tue, 05 Apr 2022 17:32:36 GMT]]>@micmc What backup provider are you using?

]]>https://forum.cloudron.io/post/45711https://forum.cloudron.io/post/45711Tue, 05 Apr 2022 17:32:36 GMT<![CDATA[Reply to Backup Failed on Tue, 05 Apr 2022 14:52:26 GMT]]>@girish said in Backup Failed:

@humptydumpty Generally, it's normal for things to fail once in a while but not regularly. Servers, network go up and down. Anyway, it if's happening very regularly, we can investigate further. Please write to support@cloudron.io in such a case.

I also experiment the same thing since the update to 7.1 I haven't had much time to report yet because manual backup is working, so I can still trigger one when I get on my dashboard.
However, it was working without any glitches previously and I haven't changed anything nor moved server etc.
The log shows that the process for tar for each app goes on 'till the end however it seems like once the box:tasks setCompleted then the backup is not found.
I get the backup failed message every day for about two weeks now.
Here's the end lines of the backup log file:

2022-04-05T03:31:41.902Z box:taskworker Task took 1901.358 seconds
2022-04-05T03:31:41.902Z box:tasks setCompleted - 9312: {"result":null,"error":{"stack":"BoxError: Backup not found\n    at Object.update (/home/yellowtent/box/src/backups.js:187:42)\n    at runMicrotasks (<anonymous>)\n    at processTicksAndRejections (node:internal/process/task_queues:96:5)","name":"BoxError","reason":"Not found","details":{},"message":"Backup not found"}}
2022-04-05T03:31:41.902Z box:tasks update 9312: {"percent":100,"result":null,"error":{"stack":"BoxError: Backup not found\n    at Object.update (/home/yellowtent/box/src/backups.js:187:42)\n    at runMicrotasks (<anonymous>)\n    at processTicksAndRejections (node:internal/process/task_queues:96:5)","name":"BoxError","reason":"Not found","details":{},"message":"Backup not found"}}
BoxError: Backup not found
    at Object.update (/home/yellowtent/box/src/backups.js:187:42)
    at runMicrotasks (<anonymous>)
    at processTicksAndRejections (node:internal/process/task_queues:96:5)

Is there anything I should check before reaching support by email?

]]>https://forum.cloudron.io/post/45706https://forum.cloudron.io/post/45706Tue, 05 Apr 2022 14:52:26 GMT<![CDATA[Reply to Backup Failed on Mon, 21 Mar 2022 19:44:34 GMT]]>@humptydumpty Generally, it's normal for things to fail once in a while but not regularly. Servers, network go up and down. Anyway, it if's happening very regularly, we can investigate further. Please write to support@cloudron.io in such a case.

]]>https://forum.cloudron.io/post/45091https://forum.cloudron.io/post/45091Mon, 21 Mar 2022 19:44:34 GMT<![CDATA[Reply to Backup Failed on Mon, 14 Mar 2022 16:35:16 GMT]]>@girish Yes, this happened before. Previous error was about 2-3 weeks ago. If it's network related, I assume there's nothing I can do about it. Any way to verify the integrity of the backup files without having to manually restore/test them?

Edit: oh no, this last error was 3 days ago and it hasn't repeated yet. Rereading this, I'm confusing af so here's the timeline:

today (no errors) --> 3 days ago (one error) ---> 3 weeks ago (one error) --> no errors iirc.

]]>https://forum.cloudron.io/post/44655https://forum.cloudron.io/post/44655Mon, 14 Mar 2022 16:35:16 GMT<![CDATA[Reply to Backup Failed on Mon, 14 Mar 2022 16:18:57 GMT]]>@humptydumpty I wonder if this is a temporary network issue. Does this happen again?

]]>https://forum.cloudron.io/post/44653https://forum.cloudron.io/post/44653Mon, 14 Mar 2022 16:18:57 GMT