I got the message I copy below. When I backup manually the individual apps, they complete ok, so It seems that the failure is in the box itself (more concretely in the mongodb database).

I haven't any clue of the cause, could you please help me? Thanks.

May 28 23:27:57 box:services backupAddons: backing up ["localstorage","mongodb","ldap","sendmail","turn"]
May 28 23:27:57 box:services Backing up mongodb
May 28 23:28:57 box:taskworker Task took 1724.669 seconds
May 28 23:28:57 box:tasks setCompleted - 8799: {"result":null,"error":{"stack":"BoxError: Could not pipe http://172.18.0.9:3000/databases/<uuid>/backup?access_token=<token> to /home/yellowtent/appsdata/<uuid>/mongodbdump: Request timedout\n at ClientRequest.<anonymous> (/home/yellowtent/box/src/services.js:1245:47)\n at ClientRequest.emit (node:events:390:28)\n at ClientRequest.emit (node:domain:475:12)\n at Socket.socketErrorListener (node:_http_client:447:9)\n at Socket.emit (node:events:390:28)\n at Socket.emit (node:domain:475:12)\n at emitErrorNT (node:internal/streams/destroy:157:8)\n at emitErrorCloseNT (node:internal/streams/destroy:122:3)\n at processTicksAndRejections (node:internal/process/task_queues:83:21)","name":"BoxError","reason":"Network Error","details":{},"message":"Could not pipe http://172.18.0.9:3000/databases/<uuid>/backup?access_token=<token> to /home/yellowtent/appsdata/<uuid>/mongodbdump: Request timedout"}}
May 28 23:28:57 box:tasks update 8799: {"percent":100,"result":null,"error":{"stack":"BoxError: Could not pipe http://172.18.0.9:3000/databases/<uuid>/backup?access_token=<token> to /home/yellowtent/appsdata/<uuid>/mongodbdump: Request timedout\n at ClientRequest.<anonymous> (/home/yellowtent/box/src/services.js:1245:47)\n at ClientRequest.emit (node:events:390:28)\n at ClientRequest.emit (node:domain:475:12)\n at Socket.socketErrorListener (node:_http_client:447:9)\n at Socket.emit (node:events:390:28)\n at Socket.emit (node:domain:475:12)\n at emitErrorNT (node:internal/streams/destroy:157:8)\n at emitErrorCloseNT (node:internal/streams/destroy:122:3)\n at processTicksAndRejections (node:internal/process/task_queues:83:21)","name":"BoxError","reason":"Network Error","details":{},"message":"Could not pipe http://172.18.0.9:3000/databases/<uuid>/backup?access_token=<token> to /home/yellowtent/appsdata/<uuid>/mongodbdump: Request timedout"}}
Could not pipe http://172.18.0.9:3000/databases/<uuid>/backup?access_token=<token> to /home/yellowtent/appsdata/<uuid>/mongodbdump: Request timedout
at ClientRequest.<anonymous> (/home/yellowtent/box/src/services.js:1245:47)
at ClientRequest.emit (node:events:390:28)
at ClientRequest.emit (node:domain:475:12)
at Socket.socketErrorListener (node:_http_client:447:9)
at Socket.emit (node:events:390:28)
at Socket.emit (node:domain:475:12)
at emitErrorNT (node:internal/streams/destroy:157:8)
at emitErrorCloseNT (node:internal/streams/destroy:122:3)
at processTicksAndRejections (node:internal/process/task_queues:83:21)