<![CDATA[Backup fails repeatedly because of mongodbdump timeout]]>Hi all

The backups in my Cloudron fail repeatedly with the following message:

Backup failed: Could not pipe http://172.18.0.5:3000/databases/<omitted>/backup?access_token=<omitted> to /home/yellowtent/appsdata/<omitted>/mongodbdump: Request timedout. Logs are available here.

In the last 7 days the backup failed 5 times.

Usually, it is enough to restart the mongodb service and initiate a backup right after the service has started up. Unfortunately, this workaround stopped to work and the backups fail anyway.

Memory wise I already upgraded mongodb two times (it is now 8GB!):
c76bc552-047a-41cf-8000-248550c0ed09-grafik.png
I somehow doubt increasing the memory further will be a longterm solution.

The app that is causing the mongodbdump timeout is a Rocketchat instance.

Any ideas on how to tackle and solve this?

]]>https://forum.cloudron.io/topic/7271/backup-fails-repeatedly-because-of-mongodbdump-timeoutRSS for NodeFri, 10 Apr 2026 15:33:57 GMTThu, 23 Jun 2022 10:47:51 GMT60<![CDATA[Reply to Backup fails repeatedly because of mongodbdump timeout on Thu, 30 Jun 2022 09:24:12 GMT]]>@girish So after the upgrade to 7.2.2 the problem vanished. Closing the Ticket.
Thank you for the help!

]]>https://forum.cloudron.io/post/50385https://forum.cloudron.io/post/50385Thu, 30 Jun 2022 09:24:12 GMT<![CDATA[Reply to Backup fails repeatedly because of mongodbdump timeout on Fri, 24 Jun 2022 08:25:49 GMT]]>@gml that is sensible. You could enalbe remote SSH support for us https://docs.cloudron.io/support/#remote-support and send us a mail to support@cloudron.io with your dashboard domain, then we can locally patch that timeout value, which should make it work again for you to update finally.

]]>https://forum.cloudron.io/post/50110https://forum.cloudron.io/post/50110Fri, 24 Jun 2022 08:25:49 GMT<![CDATA[Reply to Backup fails repeatedly because of mongodbdump timeout on Fri, 24 Jun 2022 07:58:33 GMT]]>Thx for your answers!
@nebulon There are no OOM notifications visible in the dashboard.
@girish It's 7.1.4. I would love to upgrade, but a recent backup prior to the upgrade would be nice. It would be great if the issue will disappear on 7.2.2.

]]>https://forum.cloudron.io/post/50106https://forum.cloudron.io/post/50106Fri, 24 Jun 2022 07:58:33 GMT<![CDATA[Reply to Backup fails repeatedly because of mongodbdump timeout on Thu, 23 Jun 2022 23:00:03 GMT]]>Which cloudron version are you on? We fixed a mongodb related issue in 7.2.2.

]]>https://forum.cloudron.io/post/50091https://forum.cloudron.io/post/50091Thu, 23 Jun 2022 23:00:03 GMT<![CDATA[Reply to Backup fails repeatedly because of mongodbdump timeout on Thu, 23 Jun 2022 14:03:32 GMT]]>@gml do you actually get out of memory notifications in your dashboard for the mongodb service? Setting the limit in Cloudron is just the max upper limit, this does not mean 8GB are actually reserved for it, the system as a whole has to have memory available as well.

]]>https://forum.cloudron.io/post/50067https://forum.cloudron.io/post/50067Thu, 23 Jun 2022 14:03:32 GMT