<![CDATA[Chatwoot - authenticating with facebook]]>Hi guys!

When I start to configure facebook messenger as an inbox in chatwoot, I get the message:

Authenticating with facebook... https://prnt.sc/VnCqoa9H53RM

But it never manages to connect with facebook.

Thank you

]]>https://forum.cloudron.io/topic/7526/chatwoot-authenticating-with-facebookRSS for NodeSun, 19 Apr 2026 17:48:47 GMTWed, 17 Aug 2022 17:42:51 GMT60<![CDATA[Reply to Chatwoot - authenticating with facebook on Tue, 08 Aug 2023 13:07:02 GMT]]>Apparently there was a typo or missing quotes in the env.sh maybe @shivamkb17 could share those details for others.

]]>https://forum.cloudron.io/post/71489https://forum.cloudron.io/post/71489Tue, 08 Aug 2023 13:07:02 GMT<![CDATA[Reply to Chatwoot - authenticating with facebook on Tue, 08 Aug 2023 12:04:08 GMT]]>@shivamkb17 said in Chatwoot - authenticating with facebook:

HI @nebulon , Please Test from your end, Is this facebook app integration is working or not, Many people is facing this similar issue.

Sorry to but in, but....

Facebook Developer allows you to create test accounts that you can send Cloudron the information I.E logging email address and password generated in Facebook Developer for them to test without them having to create or giving their Facebook profile out.

Ref: https://developers.facebook.com/docs/development/build-and-test/test-users/

]]>https://forum.cloudron.io/post/71487https://forum.cloudron.io/post/71487Tue, 08 Aug 2023 12:04:08 GMT<![CDATA[Reply to Chatwoot - authenticating with facebook on Tue, 08 Aug 2023 11:48:53 GMT]]>hm strange. Well then send a mail to support@cloudron.io with the required env var settings

]]>https://forum.cloudron.io/post/71485https://forum.cloudron.io/post/71485Tue, 08 Aug 2023 11:48:53 GMT<![CDATA[Reply to Chatwoot - authenticating with facebook on Tue, 08 Aug 2023 11:41:34 GMT]]>I am not able to Reply back to you message.

]]>https://forum.cloudron.io/post/71484https://forum.cloudron.io/post/71484Tue, 08 Aug 2023 11:41:34 GMT<![CDATA[Reply to Chatwoot - authenticating with facebook on Tue, 08 Aug 2023 11:38:25 GMT]]>A Facebook account is required to test it, but login pop-up is not opening. That's is the main issue. I have some more account, If you need it, I Will send you for app testing.

]]>https://forum.cloudron.io/post/71483https://forum.cloudron.io/post/71483Tue, 08 Aug 2023 11:38:25 GMT<![CDATA[Reply to Chatwoot - authenticating with facebook on Tue, 08 Aug 2023 11:35:34 GMT]]>I do not have a facebook account itself though, not sure if this is required or not.

]]>https://forum.cloudron.io/post/71482https://forum.cloudron.io/post/71482Tue, 08 Aug 2023 11:35:34 GMT<![CDATA[Reply to Chatwoot - authenticating with facebook on Tue, 08 Aug 2023 11:33:43 GMT]]>Telegram is working, Only issue with facebook.
You can text me, I will provide facebook APP ID and secret key.

]]>https://forum.cloudron.io/post/71481https://forum.cloudron.io/post/71481Tue, 08 Aug 2023 11:33:43 GMT<![CDATA[Reply to Chatwoot - authenticating with facebook on Tue, 08 Aug 2023 11:24:28 GMT]]>I do not have any facebook account to test this with. For telegram I also just follwed https://www.chatwoot.com/docs/product/channels/telegram/ and that worked.

]]>https://forum.cloudron.io/post/71479https://forum.cloudron.io/post/71479Tue, 08 Aug 2023 11:24:28 GMT<![CDATA[Reply to Chatwoot - authenticating with facebook on Tue, 08 Aug 2023 10:57:16 GMT]]>HI @nebulon , Please Test from your end, Is this facebook app integration is working or not, Many people is facing this similar issue.

]]>https://forum.cloudron.io/post/71476https://forum.cloudron.io/post/71476Tue, 08 Aug 2023 10:57:16 GMT<![CDATA[Reply to Chatwoot - authenticating with facebook on Tue, 08 Aug 2023 10:12:30 GMT]]>In firefox, new pop-up is opening, but no use, It's only blank page.
https://ibb.co/g7SKWFW

]]>https://forum.cloudron.io/post/71473https://forum.cloudron.io/post/71473Tue, 08 Aug 2023 10:12:30 GMT<![CDATA[Reply to Chatwoot - authenticating with facebook on Tue, 08 Aug 2023 09:27:37 GMT]]>Hi, I have the same issue with Facebook app setup on cloudron instance, but on direct installation and docker is working perfectly.

I don't understood why this issue in cloudron instance.

]]>https://forum.cloudron.io/post/71471https://forum.cloudron.io/post/71471Tue, 08 Aug 2023 09:27:37 GMT<![CDATA[Reply to Chatwoot - authenticating with facebook on Wed, 24 Aug 2022 09:40:06 GMT]]>@mdreira Don't know about facebook, but we did manage to configure telegram with chatwoot just the other day.

I remember that first time we set it up things didn't work. Then we re-setup the channel in botfather and it started working. You can also check the chatwoot logs which shows some activity. There is also a telegram bot command which shows that chatwoot has "registered" as a web hook. @nebulon probably remembers the command.

]]>https://forum.cloudron.io/post/52564https://forum.cloudron.io/post/52564Wed, 24 Aug 2022 09:40:06 GMT<![CDATA[Reply to Chatwoot - authenticating with facebook on Wed, 24 Aug 2022 07:48:48 GMT]]>Has anyone successfully set up fb messenger on chatwoot?

On the other hand, I have managed to configure telegram. I put the telegram bot in different groups but I don't receive the conversation in Chatwoot. I'm going to have to look deeper how to use the telegram bot with Chatwoot 🙄

]]>https://forum.cloudron.io/post/52563https://forum.cloudron.io/post/52563Wed, 24 Aug 2022 07:48:48 GMT<![CDATA[Reply to Chatwoot - authenticating with facebook on Fri, 19 Aug 2022 08:14:52 GMT]]>@murgero Are you referring to the app basic configuration where it asks for the domain of the app? If so, then yes.

]]>https://forum.cloudron.io/post/52324https://forum.cloudron.io/post/52324Fri, 19 Aug 2022 08:14:52 GMT<![CDATA[Reply to Chatwoot - authenticating with facebook on Thu, 18 Aug 2022 15:22:54 GMT]]>@mdreira Did you configure the facebook developer app to accept your domain? This is required to access the API

]]>https://forum.cloudron.io/post/52297https://forum.cloudron.io/post/52297Thu, 18 Aug 2022 15:22:54 GMT<![CDATA[Reply to Chatwoot - authenticating with facebook on Thu, 18 Aug 2022 14:19:09 GMT]]>@mdreira said in Chatwoot - authenticating with facebook:

Does the Fb app have to be accepted by them?

Probably.

I tried to get access to Twitter API to test it with Chatwoot and they wouldn't give it to me which was very frustrating. Wouldn't tell me why, either (but I think I may try again quote EU law that requires them to be clear - something I learned from the guy who makes the awesome FairEmail and his woes with Google Play Store)

]]>https://forum.cloudron.io/post/52292https://forum.cloudron.io/post/52292Thu, 18 Aug 2022 14:19:09 GMT<![CDATA[Reply to Chatwoot - authenticating with facebook on Thu, 18 Aug 2022 13:21:59 GMT]]>@murgero I use the Brave browser and have adblockers disabled for all our domains.

Just in case, I've also put this inside the "env" folder:
FB_ACCESS_TOKEN={token here}

But it's not working either.

Does the Fb app have to be accepted by them?

]]>https://forum.cloudron.io/post/52288https://forum.cloudron.io/post/52288Thu, 18 Aug 2022 13:21:59 GMT<![CDATA[Reply to Chatwoot - authenticating with facebook on Thu, 18 Aug 2022 12:35:16 GMT]]>@mdreira Access token is probably required, I don't use the app so I'm not 100% sure, but there are 3 variables to change (which by your posted you changed.)

Can you disable ad-blocker and try?

]]>https://forum.cloudron.io/post/52287https://forum.cloudron.io/post/52287Thu, 18 Aug 2022 12:35:16 GMT<![CDATA[Reply to Chatwoot - authenticating with facebook on Thu, 18 Aug 2022 08:55:38 GMT]]>Hi!

I've already done it.

I have created an app on Facebook and I have put the 3 environment variables in the "env" folder (I don't know if I have to put the access token as well).

After restarting the chatwoot app in cloudron, I try again to create the inbox with FB Messenger.

This is what happens: https://share.getcloudapp.com/bLu5192B

A connection window opens and stays there. I don't know what I did wrong, it's a bit hard to get this up and running.

I don't see any errors in the application logs.

The Facebook app may need to be approved by them. I'm not sure if it's active.

]]>https://forum.cloudron.io/post/52275https://forum.cloudron.io/post/52275Thu, 18 Aug 2022 08:55:38 GMT<![CDATA[Reply to Chatwoot - authenticating with facebook on Wed, 17 Aug 2022 22:14:10 GMT]]>@murgero No I didn´t

Ok, tomorrow I'll try to.

Thank you!

]]>https://forum.cloudron.io/post/52265https://forum.cloudron.io/post/52265Wed, 17 Aug 2022 22:14:10 GMT<![CDATA[Reply to Chatwoot - authenticating with facebook on Wed, 17 Aug 2022 21:18:11 GMT]]>@mdreira Did you setup the Facebook developer app for your domain? You gotta do that first.

https://www.chatwoot.com/docs/self-hosted/configuration/features/integrations/facebook-channel-setup

]]>https://forum.cloudron.io/post/52264https://forum.cloudron.io/post/52264Wed, 17 Aug 2022 21:18:11 GMT<![CDATA[Reply to Chatwoot - authenticating with facebook on Wed, 17 Aug 2022 20:46:50 GMT]]>Nothing related to CSP headers either mmh?

Check the logs and post the output while runnig the request.

]]>https://forum.cloudron.io/post/52263https://forum.cloudron.io/post/52263Wed, 17 Aug 2022 20:46:50 GMT<![CDATA[Reply to Chatwoot - authenticating with facebook on Wed, 17 Aug 2022 20:12:24 GMT]]>are there any errors in the app logs or failing requests in your browser?

]]>https://forum.cloudron.io/post/52261https://forum.cloudron.io/post/52261Wed, 17 Aug 2022 20:12:24 GMT<![CDATA[Reply to Chatwoot - authenticating with facebook on Wed, 17 Aug 2022 20:07:58 GMT]]>@jdaviescoates yes.

]]>https://forum.cloudron.io/post/52259https://forum.cloudron.io/post/52259Wed, 17 Aug 2022 20:07:58 GMT