<![CDATA[Can't update/ restore apps - get stuck on "Cleaning up old install"]]>I just moved my Cloudron to a new server.

Everything seemed to go smoothly but now I'm trying to update some apps and they are getting stuck at "Cleaning up old install"

I can't restore a previous backup of the apps either, because when I try that they also get stuck at "Cleaning up old install"

So I now have some apps that are down.

Help!

]]>https://forum.cloudron.io/topic/8012/can-t-update-restore-apps-get-stuck-on-cleaning-up-old-installRSS for NodeTue, 16 Jun 2026 02:59:41 GMTThu, 17 Nov 2022 03:35:30 GMT60<![CDATA[Reply to Can't update/ restore apps - get stuck on "Cleaning up old install" on Fri, 18 Nov 2022 11:13:23 GMT]]>@jdaviescoates The first one is from redis, it can be ignored. The second is the healtheck bot. It appears when the app is not up yet. That can be ignored as well. The final one is because the apache config has ServerName unset. Which app is this? Setting the ServerName to some dummy name makes it go away.

]]>https://forum.cloudron.io/post/56408https://forum.cloudron.io/post/56408Fri, 18 Nov 2022 11:13:23 GMT<![CDATA[Reply to Can't update/ restore apps - get stuck on "Cleaning up old install" on Thu, 17 Nov 2022 19:21:38 GMT]]>I just spotted this in the logs:

Nov 17 19:11:30 14:M 17 Nov 2022 19:11:30.867 # WARNING overcommit_memory is set to 0! Background save may fail under low memory condition. To fix this issue add 'vm.overcommit_memory = 1' to /etc/sysctl.conf and then reboot or run the command 'sysctl vm.overcommit_memory=1' for this to take effect.

and this:

Healtheck error: Error: connect ECONNREFUSED 172.18.16.174:802022-11-17T19:17:01.000Z => Configuring smtp-mailer plugin

also:

Nov 17 19:17:02 AH00558: apache2: Could not reliably determine the server's fully qualified domain name, using fd00:c107:d509::53. Set the 'ServerName' directive globally to suppress this message

Not sure what any of those mean?

]]>https://forum.cloudron.io/post/56368https://forum.cloudron.io/post/56368Thu, 17 Nov 2022 19:21:38 GMT<![CDATA[Reply to Can't update/ restore apps - get stuck on "Cleaning up old install" on Thu, 17 Nov 2022 17:38:59 GMT]]>Is there anything showing in the app logs itself related to this, when you rerun that task?

]]>https://forum.cloudron.io/post/56364https://forum.cloudron.io/post/56364Thu, 17 Nov 2022 17:38:59 GMT<![CDATA[Reply to Can't update/ restore apps - get stuck on "Cleaning up old install" on Thu, 17 Nov 2022 16:36:49 GMT]]>@jdaviescoates said in Can't update/ restore apps - get stuck on "Cleaning up old install":

Crisis averted. No idea what was going on there, but after rebooting everything was working OK again.

Actually, this has just reared it's head again so I think something is amiss somewhere...

]]>https://forum.cloudron.io/post/56358https://forum.cloudron.io/post/56358Thu, 17 Nov 2022 16:36:49 GMT<![CDATA[Reply to Can't update/ restore apps - get stuck on "Cleaning up old install" on Thu, 17 Nov 2022 04:15:05 GMT]]>Crisis averted. No idea what was going on there, but after rebooting everything was working OK again.

]]>https://forum.cloudron.io/post/56316https://forum.cloudron.io/post/56316Thu, 17 Nov 2022 04:15:05 GMT