<![CDATA[What do you use for a shared inbox]]>I am looking for a solution to create a shared inbox that several people will utilize.

It needs to have/provide IMAP.

Anyone have any suggestions?

]]>https://forum.cloudron.io/topic/8164/what-do-you-use-for-a-shared-inboxRSS for NodeWed, 15 Apr 2026 13:40:16 GMTWed, 07 Dec 2022 22:48:03 GMT60<![CDATA[Reply to What do you use for a shared inbox on Thu, 08 Dec 2022 19:55:04 GMT]]>@subven
Thank you, Ill review these.

]]>https://forum.cloudron.io/post/57913https://forum.cloudron.io/post/57913Thu, 08 Dec 2022 19:55:04 GMT<![CDATA[Reply to What do you use for a shared inbox on Thu, 08 Dec 2022 16:38:20 GMT]]>@p44 said in What do you use for a shared inbox:

@privsec Even if is not open source, try Missive: https://missiveapp.com/.

Let me know

Id rather not pay more for an application that Id hope would be accomplished within cloudron

]]>https://forum.cloudron.io/post/57888https://forum.cloudron.io/post/57888Thu, 08 Dec 2022 16:38:20 GMT<![CDATA[Reply to What do you use for a shared inbox on Thu, 08 Dec 2022 14:03:36 GMT]]>@privsec depends on your use case?

In general:

  • Followers
  • Global Mailbox
  • Inbox
  • Saved Replies (!)
  • Tags (!)
  • Workflows (!)

We also use:

  • Ticket Number
  • Sent Folder
  • Mobile Notifications
  • End-User Portal
  • Customization & Rebranding
]]>https://forum.cloudron.io/post/57880https://forum.cloudron.io/post/57880Thu, 08 Dec 2022 14:03:36 GMT<![CDATA[Reply to What do you use for a shared inbox on Thu, 08 Dec 2022 09:35:53 GMT]]>@privsec Even if is not open source, try Missive: https://missiveapp.com/.

Let me know

]]>https://forum.cloudron.io/post/57864https://forum.cloudron.io/post/57864Thu, 08 Dec 2022 09:35:53 GMT<![CDATA[Reply to What do you use for a shared inbox on Thu, 08 Dec 2022 07:30:35 GMT]]>We use Freescout as well for all our support , for almost 4 years now. It's got some minor bugs but overall love it.

]]>https://forum.cloudron.io/post/57851https://forum.cloudron.io/post/57851Thu, 08 Dec 2022 07:30:35 GMT<![CDATA[Reply to What do you use for a shared inbox on Wed, 07 Dec 2022 22:59:39 GMT]]>I've got an install of Freescout set-up but not really started using it.

One thing I do already do for shared access to a single email account is just to use built-in the Cloudron feature of being able to assign ownership of mailboxes to groups

So, e.g. I've got it set-up so that all the people in my better-media group can access the contact@bettermedia.uk email address.

See https://docs.cloudron.io/email/#add

]]>https://forum.cloudron.io/post/57845https://forum.cloudron.io/post/57845Wed, 07 Dec 2022 22:59:39 GMT<![CDATA[Reply to What do you use for a shared inbox on Wed, 07 Dec 2022 22:52:46 GMT]]>@subven Which modules are worth it?

]]>https://forum.cloudron.io/post/57843https://forum.cloudron.io/post/57843Wed, 07 Dec 2022 22:52:46 GMT<![CDATA[Reply to What do you use for a shared inbox on Wed, 07 Dec 2022 22:49:50 GMT]]>We use Freescout with some payed modules. It's awesome and I never want to miss all the automation, tagging and structuring features it brings.

]]>https://forum.cloudron.io/post/57842https://forum.cloudron.io/post/57842Wed, 07 Dec 2022 22:49:50 GMT