<![CDATA[cloudronbackup folder disappears when trying to restore]]>I am trying to pull down a backup for testing but when I do it fails with the following error:

Access denied. Create the directory and run "chown yellowtent:yellowtent /mnt/cloudronbackup" on the server

Great, I'll create it. Again.

Try again.

And... get the same error. The directory I just created disappeared.

This process repeats ad nauseam.

Help!

Cloudron-Restore.png

]]>https://forum.cloudron.io/topic/8391/cloudronbackup-folder-disappears-when-trying-to-restoreRSS for NodeTue, 10 Mar 2026 02:41:28 GMTSun, 08 Jan 2023 13:45:45 GMT60<![CDATA[Reply to cloudronbackup folder disappears when trying to restore on Tue, 24 Jan 2023 14:07:53 GMT]]>I found the issue. Fixed in https://git.cloudron.io/cloudron/box/-/commit/b2d072f2e6d3c8f1b39842c11b70f29ed2cb1231

]]>https://forum.cloudron.io/post/60781https://forum.cloudron.io/post/60781Tue, 24 Jan 2023 14:07:53 GMT<![CDATA[Reply to cloudronbackup folder disappears when trying to restore on Tue, 24 Jan 2023 13:29:08 GMT]]>This took me a while to figure but when using subaccounts for CIFS, one has to use "/subaccount" as the remote directory. Thanks to https://drechsel.xyz/posts/hetzner-storage-box-how-to-mount-cifs-for-sub-user/

]]>https://forum.cloudron.io/post/60778https://forum.cloudron.io/post/60778Tue, 24 Jan 2023 13:29:08 GMT<![CDATA[Reply to cloudronbackup folder disappears when trying to restore on Tue, 24 Jan 2023 13:19:54 GMT]]>Tested with a variety of cases here in both volumes and backups UI:

Incorrect hostname:

eea78352-4295-4b8e-b149-99ea8a09ecbc-image.png

Invalid username/password:

a7a8d4e8-fa86-4bc7-a8dd-df6823b19bca-image.png

Bad remote path:

1eb63198-c31d-48e2-9ba8-7e2a8ad1f522-image.png

Sub account and no samba:

568e155c-25e4-4700-b02f-74bca12d09aa-image.png

]]>https://forum.cloudron.io/post/60775https://forum.cloudron.io/post/60775Tue, 24 Jan 2023 13:19:54 GMT<![CDATA[Reply to cloudronbackup folder disappears when trying to restore on Tue, 10 Jan 2023 17:24:21 GMT]]>@nebulon agreed, have you considered things like rclone instead?

]]>https://forum.cloudron.io/post/59799https://forum.cloudron.io/post/59799Tue, 10 Jan 2023 17:24:21 GMT<![CDATA[Reply to cloudronbackup folder disappears when trying to restore on Tue, 10 Jan 2023 13:13:41 GMT]]>@robi frankly the mount command output, to test it for real, is also terrible for proper error reporting 🙂

]]>https://forum.cloudron.io/post/59762https://forum.cloudron.io/post/59762Tue, 10 Jan 2023 13:13:41 GMT<![CDATA[Reply to cloudronbackup folder disappears when trying to restore on Mon, 09 Jan 2023 22:07:50 GMT]]>@nebulon it would be wise to rely less on systemd and more on Cloudron validations.

]]>https://forum.cloudron.io/post/59723https://forum.cloudron.io/post/59723Mon, 09 Jan 2023 22:07:50 GMT<![CDATA[Reply to cloudronbackup folder disappears when trying to restore on Mon, 09 Jan 2023 11:50:34 GMT]]>I agree this is not ideal. We use systemd-mount here and its not trivial to extract proper error messages from that. Also I believe systemd will manage the mountpoint (folder) then accordingly.

]]>https://forum.cloudron.io/post/59654https://forum.cloudron.io/post/59654Mon, 09 Jan 2023 11:50:34 GMT<![CDATA[Reply to cloudronbackup folder disappears when trying to restore on Sun, 08 Jan 2023 14:08:04 GMT]]>Right, user error. However, I think the error messages don't help.

I use a sub-user and the account had external reachability disabled.. hence why trying to restore off-site didn't work. Yay.

However, the error message and disappearing folder make no sense. I would have expected an error message saying that the connection is refused as my FTP duck did... which led me to check the permissions on the backup server.

@girish @nebulon is there a way we can improve on those messages to help slow sysadmins like myself to find the answers they need sooner? 😉

]]>https://forum.cloudron.io/post/59605https://forum.cloudron.io/post/59605Sun, 08 Jan 2023 14:08:04 GMT