<![CDATA[High CPU usage after updating to Chatwoot 2.17.0]]>Bildschirmfoto 2023-05-18 um 10.32.26.png

Since the update chatwoot CPU is acting up. Any body else seeing this? Restarted the app but that didn't help...

Any other ideas but rolling back?

]]>https://forum.cloudron.io/topic/9240/high-cpu-usage-after-updating-to-chatwoot-2-17-0RSS for NodeTue, 14 Apr 2026 09:46:27 GMTThu, 18 May 2023 07:37:10 GMT60<![CDATA[Reply to High CPU usage after updating to Chatwoot 2.17.0 on Thu, 22 Jun 2023 09:20:58 GMT]]>@girish Is there an estimated timeline for 7.5's release? I'm waiting for an upstream fix in 2.18.0 of chatwoot and it sounds like that's blocked on the cloudron update then?

]]>https://forum.cloudron.io/post/68737https://forum.cloudron.io/post/68737Thu, 22 Jun 2023 09:20:58 GMT<![CDATA[Reply to High CPU usage after updating to Chatwoot 2.17.0 on Wed, 21 Jun 2023 14:37:25 GMT]]>I think this is fixed, yes. The issue was the redis 7 requirement. So, we revoked the previous package and published a new package with minBoxVersion as 7.5.

]]>https://forum.cloudron.io/post/68701https://forum.cloudron.io/post/68701Wed, 21 Jun 2023 14:37:25 GMT<![CDATA[Reply to High CPU usage after updating to Chatwoot 2.17.0 on Sun, 18 Jun 2023 18:01:23 GMT]]>@nebulon so this is fixed with the latest update I guess? 😉

]]>https://forum.cloudron.io/post/68539https://forum.cloudron.io/post/68539Sun, 18 Jun 2023 18:01:23 GMT<![CDATA[Reply to High CPU usage after updating to Chatwoot 2.17.0 on Fri, 26 May 2023 05:48:35 GMT]]>@chris I think that's a good idea. We revoked (unpublished) the package and this stopped the rollout. But some of them already updated. So, the idea here is to inform people who have revoked packages installed.

Are you able to open a separate feature request thread to track this?

]]>https://forum.cloudron.io/post/67184https://forum.cloudron.io/post/67184Fri, 26 May 2023 05:48:35 GMT<![CDATA[Reply to High CPU usage after updating to Chatwoot 2.17.0 on Thu, 25 May 2023 20:39:08 GMT]]>@nebulon or @girish we depend on chatwoot for sms business needs, i was not aware of an issue with this update of chatwoot, but i def missed some texts. I visited my cloudron instance a few times but not once did i see a message or warning or error, ideally when a package or update is known to cause issues, we had a way to see that in cloudron. is that possible now? if not can you consider it a feature request. (notfication or alert in dashboard when a rollback is suggested)

]]>https://forum.cloudron.io/post/67175https://forum.cloudron.io/post/67175Thu, 25 May 2023 20:39:08 GMT<![CDATA[Reply to High CPU usage after updating to Chatwoot 2.17.0 on Tue, 23 May 2023 22:22:12 GMT]]>@nebulon just when I was going to start using the OpenAI api (trial period) 😕

]]>https://forum.cloudron.io/post/67070https://forum.cloudron.io/post/67070Tue, 23 May 2023 22:22:12 GMT<![CDATA[Reply to High CPU usage after updating to Chatwoot 2.17.0 on Mon, 22 May 2023 14:59:11 GMT]]>I've published a new app package, which will require Redis 7 and thus Cloudron 7.5, which is the next Cloudron version with an updated Redis. Just mentioning this here, since the chatwoot update will not be advertised until that.

]]>https://forum.cloudron.io/post/67024https://forum.cloudron.io/post/67024Mon, 22 May 2023 14:59:11 GMT<![CDATA[Reply to High CPU usage after updating to Chatwoot 2.17.0 on Sat, 20 May 2023 12:34:19 GMT]]>So yes it seems we can't update the app now until we release redis 7. Apparently the mentioned recommended version is actually a required version https://www.chatwoot.com/docs/self-hosted/deployment/requirements#redis

]]>https://forum.cloudron.io/post/66958https://forum.cloudron.io/post/66958Sat, 20 May 2023 12:34:19 GMT<![CDATA[Reply to High CPU usage after updating to Chatwoot 2.17.0 on Sat, 20 May 2023 11:24:41 GMT]]>Indeed, while running the app package tests, I didn't realize it was running against redis 7 already. The app ends up in a restart loop, causing the high cpu load.

The package version is revoked now and will make it compatible with both if possible. For the moment, you have to restore to the backup made prior to the update.

]]>https://forum.cloudron.io/post/66952https://forum.cloudron.io/post/66952Sat, 20 May 2023 11:24:41 GMT<![CDATA[Reply to High CPU usage after updating to Chatwoot 2.17.0 on Fri, 19 May 2023 23:02:48 GMT]]>A Redis version issue? Three notes:

  1. Logs have error message popping up repeatedly: "You are connecting to Redis 6.0.16, Sidekiq requires Redis 6.2.0 or greater"
  2. Images are no longer loading. (server returns 500 error.)
  3. Chatwoot 2.1.7 release notes mention new requirements: Rails 7, Redis 7
]]>https://forum.cloudron.io/post/66944https://forum.cloudron.io/post/66944Fri, 19 May 2023 23:02:48 GMT<![CDATA[Reply to High CPU usage after updating to Chatwoot 2.17.0 on Fri, 19 May 2023 16:40:08 GMT]]>Since it also happens with a fresh installation, this release should be revoked. I'm guessing it's a packaging issue, but my ruby knowledge is nonexistant, so not a 100% sure 😉

]]>https://forum.cloudron.io/post/66942https://forum.cloudron.io/post/66942Fri, 19 May 2023 16:40:08 GMT<![CDATA[Reply to High CPU usage after updating to Chatwoot 2.17.0 on Fri, 19 May 2023 14:59:20 GMT]]>@Kinzi good info
I am confused : is this an upstream issue ? or a Cloudron package update issue ?

]]>https://forum.cloudron.io/post/66940https://forum.cloudron.io/post/66940Fri, 19 May 2023 14:59:20 GMT<![CDATA[Reply to High CPU usage after updating to Chatwoot 2.17.0 on Fri, 19 May 2023 13:14:03 GMT]]>@oj6o3ij5345asd I also restored a backup. I had no data loss because of the short window between the time the update applied and when I restored the previous backup. I just use the live chat feature with business hours and none of the other inbox integrations like email so no harm done.

]]>https://forum.cloudron.io/post/66935https://forum.cloudron.io/post/66935Fri, 19 May 2023 13:14:03 GMT<![CDATA[Reply to High CPU usage after updating to Chatwoot 2.17.0 on Thu, 18 May 2023 18:47:32 GMT]]>@humptydumpty said in High CPU usage after updating to Chatwoot 2.17.0:

I reverted to 1.17.1

Can you please advise how to do this without losing data?
Since it is impossible to work...

UPDATE: No longer relevant. Restored from backup. Unfortunately, all chats since the update were lost. But better that than work with a lot of problems.

]]>https://forum.cloudron.io/post/66900https://forum.cloudron.io/post/66900Thu, 18 May 2023 18:47:32 GMT<![CDATA[Reply to High CPU usage after updating to Chatwoot 2.17.0 on Thu, 18 May 2023 14:49:20 GMT]]>I reverted to 1.17.1 and CPU usage went back to normal. I disabled updates for now. Thanks for the heads-up @Kinzi

image.png

]]>https://forum.cloudron.io/post/66892https://forum.cloudron.io/post/66892Thu, 18 May 2023 14:49:20 GMT<![CDATA[Reply to High CPU usage after updating to Chatwoot 2.17.0 on Thu, 18 May 2023 12:07:41 GMT]]>same here on 2 different servers, seems to be a restart loop of sidekiq

]]>https://forum.cloudron.io/post/66885https://forum.cloudron.io/post/66885Thu, 18 May 2023 12:07:41 GMT<![CDATA[Reply to High CPU usage after updating to Chatwoot 2.17.0 on Thu, 18 May 2023 11:05:52 GMT]]>Same issue after last update. Always 100% CPU usage.
Also stopped working system notifications in the chat that the operator has assigned himself a dialog or the dialog is closed.
Also stopped working "Automations".
Everything started after last update.

]]>https://forum.cloudron.io/post/66884https://forum.cloudron.io/post/66884Thu, 18 May 2023 11:05:52 GMT<![CDATA[Reply to High CPU usage after updating to Chatwoot 2.17.0 on Thu, 18 May 2023 07:52:25 GMT]]>The process kinda comes and goes every second with verious high CPU usages.

]]>https://forum.cloudron.io/post/66879https://forum.cloudron.io/post/66879Thu, 18 May 2023 07:52:25 GMT<![CDATA[Reply to High CPU usage after updating to Chatwoot 2.17.0 on Thu, 18 May 2023 07:51:44 GMT]]>Bildschirmfoto 2023-05-18 um 10.51.18.png

It's "bundle" 😉

]]>https://forum.cloudron.io/post/66878https://forum.cloudron.io/post/66878Thu, 18 May 2023 07:51:44 GMT<![CDATA[Reply to High CPU usage after updating to Chatwoot 2.17.0 on Thu, 18 May 2023 07:44:42 GMT]]>Can you check with top in the Web terminal of chatwoot ?

]]>https://forum.cloudron.io/post/66877https://forum.cloudron.io/post/66877Thu, 18 May 2023 07:44:42 GMT