<![CDATA[Mail rejected by Protonmail]]>Forked from https://forum.cloudron.io/topic/9030/cloudron-spf-record-does-not-permit-ip/36

Just wanted to weigh in and mention that I'm experiencing the same issue - my scanner tries to send mail via the Cloudron mail server, it shows up with my home ip in the logs and mentions a SoftFail, and gets entirely rejected by ProtonMail.
When I send the same mail to a mailbox on the Cloudron instance, it arrives. And it also arrives when sending "manually" from the Roundcube webmail.

Any help would be greatly appreciated as I'm a bit lost here. I can also provide logs and headers.

]]>https://forum.cloudron.io/topic/9623/mail-rejected-by-protonmailRSS for NodeTue, 11 Aug 2026 17:16:29 GMTWed, 12 Jul 2023 19:03:30 GMT60<![CDATA[Reply to Mail rejected by Protonmail on Thu, 13 Jul 2023 07:37:57 GMT]]>@girish said in Mail rejected by Protonmail:

Also, have you tried https://www.mail-tester.com/ already for any other errors?

Thanks for linking this very nice tool!

]]>https://forum.cloudron.io/post/70143https://forum.cloudron.io/post/70143Thu, 13 Jul 2023 07:37:57 GMT<![CDATA[Reply to Mail rejected by Protonmail on Thu, 13 Jul 2023 02:31:11 GMT]]>Also, have you tried https://www.mail-tester.com/ already for any other errors?

]]>https://forum.cloudron.io/post/70127https://forum.cloudron.io/post/70127Thu, 13 Jul 2023 02:31:11 GMT<![CDATA[Reply to Mail rejected by Protonmail on Thu, 13 Jul 2023 02:28:48 GMT]]>@lukasgabriel So, there is no bounce and mail does not end up in spam ? It just disappears? You can see the mail event log to see what protonmail is responding with - https://docs.cloudron.io/email/#event-log

]]>https://forum.cloudron.io/post/70125https://forum.cloudron.io/post/70125Thu, 13 Jul 2023 02:28:48 GMT<![CDATA[Reply to Mail rejected by Protonmail on Wed, 12 Jul 2023 22:17:52 GMT]]>@Kubernetes Thanks for the heads up! I was on Ubuntu 20.04
The update did indeed fix the SPF issue.
I'm still struggling with getting the mail delivered - paradoxically not even automatic forwarding works, but manual forwarding does... - but I don't think that is related to this issue.

]]>https://forum.cloudron.io/post/70119https://forum.cloudron.io/post/70119Wed, 12 Jul 2023 22:17:52 GMT<![CDATA[Reply to Mail rejected by Protonmail on Wed, 12 Jul 2023 19:40:10 GMT]]>@lukasgabriel You may check that you are not on ubuntu 18! i remember there was something about that latest node version and ubuntu 18 doesn't work together, so update to 7.5 may fail.

Reference: https://forum.cloudron.io/post/68921

]]>https://forum.cloudron.io/post/70111https://forum.cloudron.io/post/70111Wed, 12 Jul 2023 19:40:10 GMT<![CDATA[Reply to Mail rejected by Protonmail on Wed, 12 Jul 2023 19:38:42 GMT]]>@Kubernetes Alright, thanks! Going from the last update entry in my Notifications tab, I think I am on version 7.4.3 - not sure how to definitely check that. But that would explain the problem!
Found the version in the settings tab & will update!

Some more info: When I add my home IP to my SPF record, it does no longer SoftFail, but it still doesn't arrive in my ProtonMail inbox. I'll keep trying 😄

]]>https://forum.cloudron.io/post/70110https://forum.cloudron.io/post/70110Wed, 12 Jul 2023 19:38:42 GMT<![CDATA[Reply to Mail rejected by Protonmail on Wed, 12 Jul 2023 19:36:48 GMT]]>@lukasgabriel I didn't yet check, but I think that has been resolved with Cloudron 7.5

Reference -> https://forum.cloudron.io/post/69583

Update: I can confirm that the ip leak has been fixed with 7.5. Just tested successfully.

]]>https://forum.cloudron.io/post/70109https://forum.cloudron.io/post/70109Wed, 12 Jul 2023 19:36:48 GMT