<![CDATA[Reset admin password]]>Hello all,

Having lost my admin password, I tried to login to the Cloudron interface using the command "cloudron-support --admin-login" . But it doesn't work. 😞 Do I have to run the command with a specific user? Is there another way to reset the administrator password to access the interface please?

Thanks in advance for your help

Alain

]]>https://forum.cloudron.io/topic/9788/reset-admin-passwordRSS for NodeThu, 16 Apr 2026 14:03:54 GMTWed, 09 Aug 2023 10:28:37 GMT60<![CDATA[Reply to Reset admin password on Thu, 10 Aug 2023 12:55:18 GMT]]>This had to do with french translation being buggy in 7.5.0

]]>https://forum.cloudron.io/post/71625https://forum.cloudron.io/post/71625Thu, 10 Aug 2023 12:55:18 GMT<![CDATA[Reply to Reset admin password on Thu, 10 Aug 2023 12:15:17 GMT]]>It's ok now ! Thank you very much for your help.

]]>https://forum.cloudron.io/post/71623https://forum.cloudron.io/post/71623Thu, 10 Aug 2023 12:15:17 GMT<![CDATA[Reply to Reset admin password on Thu, 10 Aug 2023 06:43:26 GMT]]>Ok, i asked validation at my ceo 😉

]]>https://forum.cloudron.io/post/71609https://forum.cloudron.io/post/71609Thu, 10 Aug 2023 06:43:26 GMT<![CDATA[Reply to Reset admin password on Wed, 09 Aug 2023 21:31:43 GMT]]>Then i am afraid, we have to take a direct look at your instance via SSH to get this sorted I feel. If you want you can enable that as mentioned in my previous message.

]]>https://forum.cloudron.io/post/71598https://forum.cloudron.io/post/71598Wed, 09 Aug 2023 21:31:43 GMT<![CDATA[Reply to Reset admin password on Wed, 09 Aug 2023 21:06:30 GMT]]>No, i tried with another browser, and so, with another desktop. it's the same result.

]]>https://forum.cloudron.io/post/71597https://forum.cloudron.io/post/71597Wed, 09 Aug 2023 21:06:30 GMT<![CDATA[Reply to Reset admin password on Wed, 09 Aug 2023 20:30:28 GMT]]>Do you see any error or request in the browser console even to the login? Does your browser block anything maybe?

]]>https://forum.cloudron.io/post/71595https://forum.cloudron.io/post/71595Wed, 09 Aug 2023 20:30:28 GMT<![CDATA[Reply to Reset admin password on Wed, 09 Aug 2023 16:37:22 GMT]]>here is tracelog when i try to connect
Box GET /api/v1/profile 401 Unauthorized No such token 3.182 ms - 60
2023-08-09T16:27:46.257Z box:oidc save: model Interaction to /home/yellowtent/platformdata/oidc/Interaction.json.

this log is when i go on url. But when i enter login and password, there is no log in add

]]>https://forum.cloudron.io/post/71589https://forum.cloudron.io/post/71589Wed, 09 Aug 2023 16:37:22 GMT<![CDATA[Reply to Reset admin password on Wed, 09 Aug 2023 15:56:00 GMT]]>Do you see any errors in /home/yellowtent/platformdata/logs/box.log when trying to log in?
Given that this seems quite basic, maybe something else if off. If you want us to take a direct look, enable remote SSH support (maybe you have to put the key manually from https://docs.cloudron.io/support/#ssh-keys also in your case) and send us a mail with your dashboard domain/ip (if behind a cdn) to support@cloudron.io

]]>https://forum.cloudron.io/post/71584https://forum.cloudron.io/post/71584Wed, 09 Aug 2023 15:56:00 GMT<![CDATA[Reply to Reset admin password on Wed, 09 Aug 2023 15:17:19 GMT]]>Thank you very much for your help.

Yes, i have enough disk space on device.

I have allready created this file manualy, but it seems that's not taken into consideration... i named it "cloudron_ghost.json" . Is it ok ? Owner is root, is it ok too ?

Here is command and its return :
/home/yellowtent/platformdata# cloudron-support --owner-login
Login at https://my.app.xxxxxxx.com as admin.xxxx / TlYd1jEhIW49 . This password may only be used once

]]>https://forum.cloudron.io/post/71582https://forum.cloudron.io/post/71582Wed, 09 Aug 2023 15:17:19 GMT<![CDATA[Reply to Reset admin password on Wed, 09 Aug 2023 13:22:22 GMT]]>That is curious. Do you have disk space left on that device?

You can also create that file in the format of:

{
 "username":"password"
}
]]>https://forum.cloudron.io/post/71565https://forum.cloudron.io/post/71565Wed, 09 Aug 2023 13:22:22 GMT<![CDATA[Reply to Reset admin password on Wed, 09 Aug 2023 12:13:40 GMT]]>Command seems worked, it returns me a temporary password, but i can't login with it. I don't know if it's normal, but I checked in the /home/yellowtent/platformdata directory, and there was no creation of the cloudron_ghost.json file

]]>https://forum.cloudron.io/post/71558https://forum.cloudron.io/post/71558Wed, 09 Aug 2023 12:13:40 GMT<![CDATA[Reply to Reset admin password on Wed, 09 Aug 2023 10:58:34 GMT]]>That command should be correct, although the new flag is --owner-login but --admin-login still works for the moment.

Did that command just fail or were you not able to log in with the credentials it printed out?

]]>https://forum.cloudron.io/post/71555https://forum.cloudron.io/post/71555Wed, 09 Aug 2023 10:58:34 GMT