@girish Sorry for the late and no reply. It was a new server with nothing on it, so it was just best for me to spend a couple of minutes and just reinstall everything. That worked. I know it doesn't help solve the problem, but that worked for me.

My goal is to SSH directly into my app so that I could use that as a tunnel into the MYSQL database instance (Wordpress). The browser ssh terminal is not sufficient and does not allow for this. I tried running the following command to connect:

ssh karl@wordpress.myappdomain.com with the same password I use for the cloudron portal, but I get access denied.

I also tried adding an app password in the App Passwords section in the profile. But that seems to be for SFTP. What are the steps to remote access a cloudron app with SSH? I could not find much on this topic and feel I am missing something obvious. Thank you.

I am working to help a 503(c)(3) but they only have a debit card, not a credit card. They have a PayPal they can use. It would be really great if we can pay through an invoice on PayPal. Please contact me back via this email. Thanks.

@girish Sorry for the late and no reply. It was a new server with nothing on it, so it was just best for me to spend a couple of minutes and just reinstall everything. That worked. I know it doesn't help solve the problem, but that worked for me.

@nebulon

These are the logs until it gets to the loop:

Jan 17 12:58:15 Change Stream is available for your installation, give admin permissions to your database user to use this improved version.
Jan 17 12:58:20 box:tasks update 3422: {"percent":50,"message":"Stopping app services"}
Jan 17 12:58:20 box:tasks update 3422: {"percent":80,"message":"Removing collectd profile"}
Jan 17 12:58:20 box:shell removeCollectdProfile spawn: /usr/bin/sudo -S /home/yellowtent/box/src/scripts/configurecollectd.sh remove 10d59f6a-ad56-4f7a-917f-ece63fc6ac18
Jan 17 12:58:20 box:shell removeCollectdProfile (stdout): Restarting collectd
Jan 17 12:58:20 box:shell removeCollectdProfile (stdout): Removing collectd stats of 10d59f6a-ad56-4f7a-917f-ece63fc6ac18
Jan 17 12:58:20 box:tasks update 3422: {"percent":100,"message":"Done"}
Jan 17 12:58:20 box:taskworker Task took 9.975 seconds
Jan 17 12:58:20 box:tasks setCompleted - 3422: {"result":null,"error":null}
Jan 17 12:58:20 box:tasks update 3422: {"percent":100,"result":null,"error":null}
Jan 17 12:58:27 box:settings initCache: pre-load settings
Jan 17 12:58:27 box:taskworker Starting task 3423. Logs are at /home/yellowtent/platformdata/logs/10d59f6a-ad56-4f7a-917f-ece63fc6ac18/apptask.log
Jan 17 12:58:27 box:apptask run: startTask installationState: pending_start runState: running
Jan 17 12:58:27 box:tasks update 3423: {"percent":10,"message":"Starting app services"}
Jan 17 12:58:27 box:tasks update 3423: {"percent":35,"message":"Starting container"}
Jan 17 12:58:28 => Creating runtime directories
Jan 17 12:58:28 => Setting up LDAP integration
Jan 17 12:58:28 box:tasks update 3423: {"percent":60,"message":"Adding collectd profile"}
Jan 17 12:58:28 box:shell addCollectdProfile spawn: /usr/bin/sudo -S /home/yellowtent/box/src/scripts/configurecollectd.sh add 10d59f6a-ad56-4f7a-917f-ece63fc6ac18
Jan 17 12:58:28 box:shell addCollectdProfile (stdout): Restarting collectd
Jan 17 12:58:28 box:tasks update 3423: {"percent":80,"message":"Configuring reverse proxy"}
Jan 17 12:58:28 box:reverseproxy ensureCertificate: test2.nlavideo.com certificate already exists at /home/yellowtent/platformdata/nginx/cert/_.nlavideo.com.key
Jan 17 12:58:28 box:reverseproxy expiryDate: /home/yellowtent/platformdata/nginx/cert/_.nlavideo.com.cert notAfter=Feb 21 23:13:22 2022 GMT daysLeft=35.21867809027778
Jan 17 12:58:28 => Existing installation detected
Jan 17 12:58:28 box:reverseproxy providerMatchesSync: /home/yellowtent/platformdata/nginx/cert/_.nlavideo.com.cert subject=CN = *.nlavideo.com domain=*.nlavideo.com issuer=C = US, O = Let's Encrypt, CN = R3 wildcard=true/true prod=true/true issuerMismatch=false wildcardMismatch=false match=true
Jan 17 12:58:28 MongoDB shell version v4.4.11
Jan 17 12:58:28 box:reverseproxy writeAppNginxConfig: writing config for "test2.nlavideo.com" to /home/yellowtent/platformdata/nginx/applications/10d59f6a-ad56-4f7a-917f-ece63fc6ac18.conf with options {"sourceDir":"/home/yellowtent/box","vhost":"test2.nlavideo.com","hasIPv6":true,"ip":"172.18.19.66","port":3000,"endpoint":"app","certFilePath":"/home/yellowtent/platformdata/nginx/cert/_.nlavideo.com.cert","keyFilePath":"/home/yellowtent/platformdata/nginx/cert/_.nlavideo.com.key","robotsTxtQuoted":null,"cspQuoted":null,"hideHeaders":[],"proxyAuth":{"id":"10d59f6a-ad56-4f7a-917f-ece63fc6ac18","location":"/"},"ocsp":true}
Jan 17 12:58:28 box:shell reload spawn: /usr/bin/sudo -S /home/yellowtent/box/src/scripts/restartservice.sh nginx
Jan 17 12:58:28 box:tasks update 3423: {"percent":100,"message":"Done"}
Jan 17 12:58:28 connecting to: mongodb://mongodb:27017/269e52ac0084de44?compressors=disabled&gssapiServiceName=mongodb
Jan 17 12:58:28 box:taskworker Task took 1.358 seconds
Jan 17 12:58:28 box:tasks setCompleted - 3423: {"result":null,"error":null}
Jan 17 12:58:28 box:tasks update 3423: {"percent":100,"result":null,"error":null}
Jan 17 12:58:28 Implicit session: session { "id" : UUID("6e558527-7ca5-49e1-9463-3da63fa2fbb4") }
Jan 17 12:58:28 MongoDB server version: 4.2.12
Jan 17 12:58:28 WARNING: shell and server versions do not match
Jan 17 12:58:28 WriteResult({ "nMatched" : 1, "nUpserted" : 0, "nModified" : 0 })
Jan 17 12:58:28 MongoDB shell version v4.4.11
Jan 17 12:58:28 connecting to: mongodb://mongodb:27017/269e52ac0084de44?compressors=disabled&gssapiServiceName=mongodb
Jan 17 12:58:28 Implicit session: session { "id" : UUID("11750970-8bb8-4321-b73e-3b9133a30d3f") }
Jan 17 12:58:28 MongoDB server version: 4.2.12
Jan 17 12:58:28 WARNING: shell and server versions do not match
Jan 17 12:58:28 WriteResult({ "nMatched" : 1, "nUpserted" : 0, "nModified" : 0 })
Jan 17 12:58:28 MongoDB shell version v4.4.11

@nebulon

I get the following errors now that I found the logs messages that just keep looping. I guess there is a mongodb vs mongo server mismatch? How would I fix that?

Jan 17 12:55:53 MongoDB shell version v4.4.11
Jan 17 12:55:53 connecting to: mongodb://mongodb:27017/269e52ac0084de44?compressors=disabled&gssapiServiceName=mongodb
Jan 17 12:55:53 Implicit session: session { "id" : UUID("b12deb71-1de3-4375-9330-41dfddfc9382") }
Jan 17 12:55:53 MongoDB server version: 4.2.12
Jan 17 12:55:53 WARNING: shell and server versions do not match
Jan 17 12:55:53 WriteResult({ "nMatched" : 1, "nUpserted" : 0, "nModified" : 0 })

I have been installing various applications on the server and I have been mostly happy with cloudron. However, the one thing that I need is a chat, which is what I like about Rocket.Chat. It either is stuck in this long state of "Starting" or the app eventually shows "app not responsive". How could I debug the issue? Can I remove old docker instances of things on cloudron manually through the server?