Cloudron Forum

Hi everyone, first time here!

I'm facing a persistent issue with Mautic tracking, and I'm hoping someone familiar with Mautic on Cloudron can help.

Problem Description:

My Laravel application sends tracking data to Mautic (v5.1.0, hosted on Cloudron) via the mtc.js script. When a user logs in, I send a pageview event with their email, first name, last name, phone, a custom user_id_app field, and a tags: ['app-user'] parameter.

I've confirmed the following:

• The pageview request is sent from my app (app.example.com) to Mautic (mautic.example.com).
• The browser's Network tab shows a 200 OK response for the event request, and the Payload clearly contains all the contact data (email, name, tags, etc.).
• My Mautic cron jobs (mautic:segments:update, mautic:campaigns:trigger, etc.) are configured and running every 15 minutes.
• The email custom field in Mautic is correctly set up as "Email" type, with "Alias: email", and "Is Unique Identifier: Yes".

The Issue:
Despite all this, after several hours and multiple cron job executions, these contacts remain anonymous in Mautic. Even stranger, their contact profiles do not show the email, first name, or last name populated, although the app-user tag does get applied. This inconsistency (tag applied, but no identifying data) is what's puzzling me.

Current Hypothesis:

I suspect this might be related to how Mautic handles cookies across subdomains. My main application is on app.example.com, while Mautic is on mautic.example.com. The Mautic tracking cookies (mtc_id, mautic_device_id) are currently set for the mautic.example.com domain. This could be preventing Mautic from correctly associating the tracking session from my main app with the contact data. Setting a common cookie_domain (e.g., .example.com) would allow these cookies to be shared across subdomains.

My Question:

I need to configure Mautic's cookie_domain to .example.com. I've checked Mautic's UI under "Configuración de Seguimiento" (Tracking Settings) and "Configuración de la API" (API Settings), but I cannot find an explicit option for "Tracking script domain" or "Cookie domain" there.

How can I configure the cookie_domain for Mautic (v5.1.0) when hosted on Cloudron? Is this done via:

1. A specific environment variable in Cloudron (and what would its name be, e.g., MAUTIC_COOKIE_DOMAIN)?
2. Editing a Mautic configuration file directly (e.g., app/config/local.php) via the Cloudron web terminal (and what would the key be)?

Any guidance or similar experiences with Mautic on Cloudron would be greatly appreciated!

Thanks in advance.

Good news! after the 6.0.3 upgrade, the unsubscribe started to run!! Thanks @joseph for trying to help me!

Thanks for your reply @joseph ! No, I don’t have any CORS issues, — I already fought that battle in the past!
In fact, I’ve just solved it exactly by editing the file:

/app/data/config/local.php

Add or modify the cookie_domain key:

'cookie_domain' => '.example.com',

After doing that, restart the Mautic container and it started working without any problem.

Now, the issue I have is with the unsubscribe link, which isn’t working. According to geminiia, it’s generating the URL incorrectly because the word “email” appears in it, but I haven’t figured out why it’s failing or how to fix it.