Cloudron Forum

Hello everyone,

Thank you all for your support and suggestions throughout this process. I’m happy to report that the issue has been resolved.

After analyzing the resources and following the recommendations provided, we decided to upgrade the AWS instance from t3.large to t3.xlarge. This upgrade provided additional CPU and RAM, which addressed the resource limitations that were causing the server to become unresponsive.

Since the upgrade, we have not experienced any further downtime or performance issues. We can confirm that the problem was related to resource constraints, specifically the depletion of CPU credits and the high reliance on swap memory.

Thank you again for your help and guidance.

Best regards,
Felipe Rubilar

Hello,

I hope you're having a great day. I'm reaching out to you regarding the following matter.

On Thursday, 14/03, users of our Leantime tool, which is hosted on our Cloudron platform, reported encountering issues with opening/downloading files from the application. Please find attached a screenshot illustrating the problem.

We kindly request your assistance in resolving this matter promptly to ensure uninterrupted user productivity.

We look forward to hearing from you.

Best regards,

Dear Support Team,

For the past three weeks, we have been experiencing recurrent issues with our Cloudron instance. Specifically, the system goes down and all the applications hosted on it become unavailable. This has been happening 1-2 times per week during this period.

Each time this issue occurs, we are forced to restart the server on AWS to restore the services and make the applications accessible again. This situation is significantly impacting our organization, as our team members are unable to work with the tools hosted within the Cloudron container during these downtimes.

We have monitored the server resources (CPU, RAM, storage, etc.), and everything appears to be within normal ranges. Unfortunately, we do not have any logs or additional details to identify the root cause of these failures.

We kindly request your assistance in investigating and resolving this issue.

We appreciate your prompt support and look forward to your guidance to prevent further disruptions.

Best regards,
Felipe Rubilar
Cloud Engineer