Hello,
I hope you're having a great day. I'm reaching out to you regarding the following matter.
On Thursday, 14/03, users of our Leantime tool, which is hosted on our Cloudron platform, reported encountering issues with opening/downloading files from the application. Please find attached a screenshot illustrating the problem.
We kindly request your assistance in resolving this matter promptly to ensure uninterrupted user productivity.
We look forward to hearing from you.
Best regards,