Cloudron Forum

Hi Nebulon,

I wanted to let you know that I have installed Thunderbird and am currently synchronizing my mailbox. So far, I haven't encountered any issues, and I will inform you if anything arises.

Additionally, I would like to inquire if there is a storage limit for mailboxes on Cloudron, as I currently have around 500,000 emails in my mailbox, which serve as a backup for client communications.

Thank you for your assistance.

Best regards,

Hello Cloudron Support Team,

I am experiencing an issue with accessing my mailbox configured on Cloudron through the Webmail application. When attempting to log in, I encounter an error message stating "Folders error: Error."

Could you please assist me in resolving this issue? Any guidance or support would be greatly appreciated.

Thank you for your help.

Best regards,

Hi Nebulon,
Thank you for your assistance regarding the backup issue for the mail application. Based on your suggestion and the error logs, I have decided to increase the memory limit for the backup process to 4.5 GiB.

Here is the updated configuration:

Memory Limit: 4.5 GiB
Upload Part Size: 128 MiB

I will monitor the backup process after this change to see if it resolves the issue. I have attached a screenshot of the updated settings for your reference.

If the problem persists, I will provide additional logs and system metrics for further analysis.

Thank you for your support.

Best regards,
Felipe Rubilar

Dear Cloudron Support Team,

I am experiencing a recurring issue with the backup tasks on my Cloudron instance. The backup task for the mail application is consistently crashing, and I am unable to determine the cause or find a solution.

Details:

• Error Log Excerpt:

  2024-07-23T09:11:39.794Z box:shell backup-snapshot/mail: /usr/bin/sudo -S -E --close-from=4 /home/yellowtent/box/src/scripts/backupupload.js snapshot/mail tgz {"localRoot":"/home/yellowtent/boxdata/mail","layout":[]} errored BoxError: backup-snapshot/mail exited with code null signal SIGABRT
  2024-07-23T09:11:40.020Z box:taskworker Task took 11497.389 seconds
  2024-07-23T09:11:40.032Z box:tasks setCompleted - 11410: {"result":null,"error":{"stack":"BoxError: Backuptask crashed\n    at runBackupUpload (/home/yellowtent/box/src/backuptask.js:163:15)\n    at process.processTicksAndRejections (node:internal/process/task_queues:95:5)\n    at async uploadMailSnapshot (/home/yellowtent/box/src/backuptask.js:404:5)\n    at async backupMailWithTag (/home/yellowtent/box/src/backuptask.js:452:5)\n    at async fullBackup (/home/yellowtent/box/src/backuptask.js:510:26)","name":"BoxError","reason":"Internal Error","details":{},"message":"Backuptask crashed"}}
  

Current Configuration:

• Memory Limit: 2 GiB
• Upload Part Size: 128 MiB

Issue:

I have not made any changes to the default configuration settings. The backup process crashes with a SIGABRT signal, indicating a critical error that the process could not handle.

Request:

Could you please assist me in diagnosing and resolving this issue? I would like to know the specific changes or configurations I should apply to prevent this problem from recurring and to ensure the stability of my Cloudron instance.

Thank you for your support.

Best regards

Thank you, Girish. I have already opened the issue at the link you sent me (https://github.com/Leantime/leantime/issues). I will be attentive to your instructions to resolve this issue.

Regards,

Hi Girish,

I tried again from another browser and the issue persists.

I will send you the step-by-step process I follow to download the documents and the error message I receive.

I log into Leantime and navigate to the projects:

Then I select an activity:

I try to download any of these files associated with the activity:

But when I attempt to download:

I encounter the following error:

I have already tried with another browser and the problem persists.

Hi @nebulon,

In the document download panel, I only see the option "download." I am attaching evidence:

And the issue persists...

Thank you, I am attentive to your instructions.

Hello,

I hope you're having a great day. I'm reaching out to you regarding the following matter.

On Thursday, 14/03, users of our Leantime tool, which is hosted on our Cloudron platform, reported encountering issues with opening/downloading files from the application. Please find attached a screenshot illustrating the problem.

We kindly request your assistance in resolving this matter promptly to ensure uninterrupted user productivity.

We look forward to hearing from you.

Best regards,