Lines below signature pushed together / overlapping

[marylou]

Hi,

unfortunately the lines below the signatures are pushed together / overlapping in the separate documents sent automatically to the recipients.
In the combined documents, they are displayed correctly in the pdf file. They are also displayed correctly when you reopen the document in DocuSeal and download it. If you download it immediately after signing, the lines are pushed together.

I posted the issue on GitHub and got the answer that it needs to be run using Docker to work properly.

Is there anything that can be done about it?

[nebulon]

Hi, is the linked GitHub issue really the correct one? It seems a bit unrelated to what you wrote here.

[marylou]

Hi @nebulon, I changed the link. Thanks for noticing.

[nebulon]

Thanks, according to the issue, maybe our package lacks some fonts then. Do you have a screenshot and some more detailed info how to reproduce this? Then we can see how to fix it up.

Personally using docuseal quite a bit, so at least I haven't hit this I guess.

[marylou]

I will send you an email.

[nebulon]

I've attempted to fix this issue with latest package v1.6.1 @marylou can you verify this?

[marylou]

Hi @nebulon, unfortunately not. It is really weird. The problem is still there in the document that is automatically emailed, but the lines look fine if you download the document manually.

[nebulon]

I am a bit lost on how to reproduce this or what I am then looking for in order to try to fix this. Can you maybe explain this in detailed steps?

[marylou]

Hi @nebulon
In the online preview, the lines are not pushed together. However, in the pdf file they consistently are unfortunately.

[nebulon]

We have applied the fixes for the fonts many release ago. But I saw your support ticket with the screenshots and can see the issue. Still I cannot reproduce it in my PDFs I've tested. Is it possible that this PDF is using special fonts or maybe even embedded fonts and if so, can you make out if the preview is using different fonts than the rendering of the final PDF outside the browser? I am not much of a PDF expert though to give advice on how to verify the font usage within PDFs, maybe others have more experience here?

[marylou]

Thanks for looking into it again.
Since it is only the lines auto-generated by DocuSeal that overlap, how can the fonts of the document itself be relevant?
I checked a document that uses only Times New Roman, same problem. We seem to have the issue with all pdf files.

[nebulon]

Just tried to reproduce this again and my results are just not yet overlapping, but I can see that the line padding is slightly different, which may cause issues depending on the pdf viewer used:

[nebulon]

I've also updated the upstream github issue with a bit more insights I have found.

[marylou]

Hello @nebulon and thanks!
I just tried again, the first two lines are still overlapping, no change there.
What is weird is that it is only the first two lines, the other two lines are still super close but not overlapping.

[nebulon]

Alright, this should finally be fixed now with latest package version. Thanks for your patience.

[marylou]

Thanks so much, @nebulon.