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Cloudron Forum
Apps | Demo | Docs | Install
  1. Cloudron Forum
  2. DocuSeal
  3. Download not working

Download not working

Scheduled Pinned Locked Moved Solved DocuSeal
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  • P Offline
    P Offline
    pavelalonso
    wrote last edited by
    #1

    Good afternoon,

    I hope this message finds you well.

    We are experiencing an issue when attempting to download PDF files from Docuseal. Following the update to version 1.6.18, a pop-up window appears displaying the error message "Failed to download files." We would greatly appreciate your assistance in resolving this matter promptly.

    Thank you for your attention and support.

    Best regards,

    1 Reply Last reply
    1
    • nebulonN Away
      nebulonN Away
      nebulon
      Staff
      wrote last edited by
      #2

      Do you see any server side errors if you look a the app logs while trying to download a document?

      1 Reply Last reply
      1
      • nebulonN nebulon marked this topic as a question
      • P Offline
        P Offline
        pavelalonso
        wrote last edited by
        #3

        Good morning:

        Here are the logs that came out when the user tried to download the PDF file from Docuseal: https://drive.google.com/file/d/1IbcD_QXWY6Rr08iPWKWmxZ_YaAaKKQiL/view?usp=sharing

        Thank you

        1 Reply Last reply
        1
        • nebulonN Away
          nebulonN Away
          nebulon
          Staff
          wrote last edited by
          #4

          Seems like an openssl issue within the app itself. Do you experience the same issue with the latest package? If so we have to maybe report this upstream as an issue in docuseal issue tracker.

          P 1 Reply Last reply
          0
          • nebulonN nebulon

            Seems like an openssl issue within the app itself. Do you experience the same issue with the latest package? If so we have to maybe report this upstream as an issue in docuseal issue tracker.

            P Offline
            P Offline
            pavelalonso
            wrote last edited by
            #5

            @nebulon Yes Sir, I still have the same issue and it is the latest version from a while ago, still giving me "Failed to download files" and there the log:

            Feb 11 08:26:53 I, [2025-02-11T13:26:53.269340 #1] INFO -- : [bad0cd38-ad71-40af-8ae4-26945fe93eaf] {"method":"GET","format":"html","controller":"TemplatesPreferencesController","action":"show","status":200,"allocations":18205,"duration":134.71,"view":102.61,"db":17.14,"fwd":"172.16.2.50","params":{"template_id":"27"},"host":"docuseal..net","uid":1}
            Feb 11 08:26:54 13:M 11 Feb 2025 13:26:54.013 * 10 changes in 300 seconds. Saving...
            Feb 11 08:26:54 13:M 11 Feb 2025 13:26:54.014 * Background saving started by pid 804
            Feb 11 08:26:54 804:C 11 Feb 2025 13:26:54.041 * DB saved on disk
            Feb 11 08:26:54 804:C 11 Feb 2025 13:26:54.043 * Fork CoW for RDB: current 0 MB, peak 0 MB, average 0 MB
            Feb 11 08:26:54 13:M 11 Feb 2025 13:26:54.115 * Background saving terminated with success
            Feb 11 08:26:58 I, [2025-02-11T13:26:58.234611 #1] INFO -- : [7f75dc49-22c8-45f9-abf9-1eba0bc5e2ce] {"method":"GET","format":"html","controller":"TemplatesController","action":"show","status":200,"allocations":9035,"duration":72.43,"view":45.53,"db":10.03,"fwd":"172.16.2.50","params":{"id":"27"},"host":"docuseal.            .net","uid":1}
            Feb 11 08:26:58 I, [2025-02-11T13:26:58.350468 #1] INFO -- : [70029a06-9da6-44ab-853d-89389fefadd5] {"method":"GET","format":"json","controller":"PwaController","action":"manifest","status":200,"allocations":314,"duration":1.8,"view":0.83,"db":0.0,"fwd":"172.16.2.50","params":{},"host":"docuseal..net","uid":null}
            Feb 11 08:27:00 I, [2025-02-11T13:27:00.129446 #1] INFO -- : [016e8bae-88a8-4ac1-8d78-338944e4ec84] {"method":"GET","format":"html","controller":"DashboardController","action":"index","status":200,"allocations":1727,"duration":22.71,"view":15.0,"db":2.36,"fwd":"172.18.0.1","params":{},"host":"docuseal.            .net","uid":null}
            Feb 11 08:27:00 I, [2025-02-11T13:27:00.449953 #1] INFO -- : [8406469c-4bb1-4752-a11b-b877897c079e] {"method":"GET","format":"html","controller":"SubmissionsController","action":"show","status":200,"allocations":7297,"duration":76.49,"view":25.56,"db":12.91,"fwd":"172.16.2.50","params":{"id":"59"},"host":"docuseal..net","uid":1}
            Feb 11 08:27:01 E, [2025-02-11T13:27:01.763624 #1] ERROR -- : [d3a616ef-dc76-4da7-928d-c234416236db] Error when decoding the timestamp response: nested asn1 error (Type=TS_RESP)
            Feb 11 08:27:01 I, [2025-02-11T13:27:01.775624 #1] INFO -- : [d3a616ef-dc76-4da7-928d-c234416236db] {"method":"GET","format":"            /            ","controller":"SubmissionsDownloadController","action":"index","status":500,"allocations":50971,"duration":844.7,"view":0.0,"db":28.07,"fwd":"172.16.2.50","params":{"slug":"muG82"},"host":"docuseal.            .net","uid":1}
            Feb 11 08:27:01 E, [2025-02-11T13:27:01.778332 #1] ERROR -- : [d3a616ef-dc76-4da7-928d-c234416236db]
            Feb 11 08:27:01 [d3a616ef-dc76-4da7-928d-c234416236db] OpenSSL::Timestamp::TimestampError (Error when decoding the timestamp response: nested asn1 error (Type=TS_RESP)):
            Feb 11 08:27:01 [d3a616ef-dc76-4da7-928d-c234416236db]
            Feb 11 08:27:01 [d3a616ef-dc76-4da7-928d-c234416236db] lib/submissions/timestamp_handler.rb:51:in 'OpenSSL::Timestamp::Response#initialize'
            Feb 11 08:27:01 [d3a616ef-dc76-4da7-928d-c234416236db] lib/submissions/timestamp_handler.rb:51:in 'Class#new'
            Feb 11 08:27:01 [d3a616ef-dc76-4da7-928d-c234416236db] lib/submissions/timestamp_handler.rb:51:in 'Submissions::TimestampHandler#sign'
            Feb 11 08:27:01 [d3a616ef-dc76-4da7-928d-c234416236db] hexapdf (1.0.3) lib/hexapdf/digital_signature/signing/signed_data_creator.rb:158:in 'HexaPDF::DigitalSignature::Signing::SignedDataCreator#create_unsigned_attrs'
            Feb 11 08:27:01 [d3a616ef-dc76-4da7-928d-c234416236db] hexapdf (1.0.3) lib/hexapdf/digital_signature/signing/signed_data_creator.rb:114:in 'HexaPDF::DigitalSignature::Signing::SignedDataCreator#create'
            Feb 11 08:27:01 [d3a616ef-dc76-4da7-928d-c234416236db] hexapdf (1.0.3) lib/hexapdf/digital_signature/signing/signed_data_creator.rb:66:in 'HexaPDF::DigitalSignature::Signing::SignedDataCreator.create'
            Feb 11 08:27:01 [d3a616ef-dc76-4da7-928d-c234416236db] hexapdf (1.0.3) lib/hexapdf/digital_signature/signing/default_handler.rb:319:in 'HexaPDF::DigitalSignature::Signing::DefaultHandler#sign'
            Feb 11 08:27:01 [d3a616ef-dc76-4da7-928d-c234416236db] hexapdf (1.0.3) lib/hexapdf/digital_signature/signatures.rb:166:in 'HexaPDF::DigitalSignature::Signatures#add'
            Feb 11 08:27:01 [d3a616ef-dc76-4da7-928d-c234416236db] hexapdf (1.0.3) lib/hexapdf/document.rb:688:in 'HexaPDF::Document#sign'
            Feb 11 08:27:01 [d3a616ef-dc76-4da7-928d-c234416236db] lib/submissions/generate_result_attachments.rb:507:in 'Submissions::GenerateResultAttachments.build_pdf_attachment'
            Feb 11 08:27:01 [d3a616ef-dc76-4da7-928d-c234416236db] lib/submissions/generate_result_attachments.rb:72:in 'block in Submissions::GenerateResultAttachments.call'
            Feb 11 08:27:01 [d3a616ef-dc76-4da7-928d-c234416236db] lib/submissions/generate_result_attachments.rb:61:in 'Array#each'
            Feb 11 08:27:01 [d3a616ef-dc76-4da7-928d-c234416236db] lib/submissions/generate_result_attachments.rb:61:in 'Enumerable#filter_map'
            Feb 11 08:27:01 [d3a616ef-dc76-4da7-928d-c234416236db] lib/submissions/generate_result_attachments.rb:61:in 'Submissions::GenerateResultAttachments.call'
            Feb 11 08:27:01 [d3a616ef-dc76-4da7-928d-c234416236db] lib/submissions/ensure_result_generated.rb:27:in 'Submissions::EnsureResultGenerated.call'
            Feb 11 08:27:01 [d3a616ef-dc76-4da7-928d-c234416236db] app/controllers/submissions_download_controller.rb:22:in 'SubmissionsDownloadController#index'
            Feb 11 08:27:01 [d3a616ef-dc76-4da7-928d-c234416236db] actionpack (8.0.1) lib/action_controller/metal/basic_implicit_render.rb:8:in 'ActionController::BasicImplicitRender#send_action'
            Feb 11 08:27:01 [d3a616ef-dc76-4da7-928d-c234416236db] actionpack (8.0.1) lib/abstract_controller/base.rb:226:in 'AbstractController::Base#process_action'
            Feb 11 08:27:01 [d3a616ef-dc76-4da7-928d-c234416236db] actionpack (8.0.1) lib/action_controller/metal/rendering.rb:193:in 'ActionController::Rendering#process_action'
            Feb 11 08:27:01 [d3a616ef-dc76-4da7-928d-c234416236db] actionpack (8.0.1) lib/abstract_controller/callbacks.rb:261:in 'block in AbstractController::Callbacks#process_action'
            Feb 11 08:27:01 [d3a616ef-dc76-4da7-928d-c234416236db] activesupport (8.0.1) lib/active_support/callbacks.rb:120:in 'block in ActiveSupport::Callbacks#run_callbacks'
            Feb 11 08:27:01 [d3a616ef-dc76-4da7-928d-c234416236db] i18n (1.14.6) lib/i18n.rb:353:in 'I18n::Base#with_locale'
            Feb 11 08:27:01 [d3a616ef-dc76-4da7-928d-c234416236db] app/controllers/application_controller.rb:66:in 'ApplicationController#with_locale'
            Feb 11 08:27:01 [d3a616ef-dc76-4da7-928d-c234416236db] activesupport (8.0.1) lib/active_support/callbacks.rb:129:in 'block in ActiveSupport::Callbacks#run_callbacks'
            Feb 11 08:27:01 [d3a616ef-dc76-4da7-928d-c234416236db] turbo-rails (2.0.11) lib/turbo-rails.rb:24:in 'Turbo.with_request_id'
            Feb 11 08:27:01 [d3a616ef-dc76-4da7-928d-c234416236db] turbo-rails (2.0.11) app/controllers/concerns/turbo/request_id_tracking.rb:10:in 'Turbo::RequestIdTracking#turbo_tracking_request_id'
            Feb 11 08:27:01 [d3a616ef-dc76-4da7-928d-c234416236db] activesupport (8.0.1) lib/active_support/callbacks.rb:129:in 'block in ActiveSupport::Callbacks#run_callbacks'
            Feb 11 08:27:01 [d3a616ef-dc76-4da7-928d-c234416236db] activesupport (8.0.1) lib/active_support/callbacks.rb:140:in 'ActiveSupport::Callbacks#run_callbacks'
            Feb 11 08:27:01 [d3a616ef-dc76-4da7-928d-c234416236db] actionpack (8.0.1) lib/abstract_controller/callbacks.rb:260:in 'AbstractController::Callbacks#process_action'
            Feb 11 08:27:01 [d3a616ef-dc76-4da7-928d-c234416236db] actionpack (8.0.1) lib/action_controller/metal/rescue.rb:27:in 'ActionController::Rescue#process_action'
            Feb 11 08:27:01 [d3a616ef-dc76-4da7-928d-c234416236db] actionpack (8.0.1) lib/action_controller/metal/instrumentation.rb:76:in 'block in ActionController::Instrumentation#process_action'
            Feb 11 08:27:01 [d3a616ef-dc76-4da7-928d-c234416236db] activesupport (8.0.1) lib/active_support/notifications.rb:210:in 'block in ActiveSupport::Notifications.instrument'
            Feb 11 08:27:01 [d3a616ef-dc76-4da7-928d-c234416236db] activesupport (8.0.1) lib/active_support/notifications/instrumenter.rb:58:in 'ActiveSupport::Notifications::Instrumenter#instrument'
            Feb 11 08:27:01 [d3a616ef-dc76-4da7-928d-c234416236db] activesupport (8.0.1) lib/active_support/notifications.rb:210:in 'ActiveSupport::Notifications.instrument'
            Feb 11 08:27:01 [d3a616ef-dc76-4da7-928d-c234416236db] actionpack (8.0.1) lib/action_controller/metal/instrumentation.rb:75:in 'ActionController::Instrumentation#process_action'
            Feb 11 08:27:01 [d3a616ef-dc76-4da7-928d-c234416236db] actionpack (8.0.1) lib/action_controller/metal/params_wrapper.rb:259:in 'ActionController::ParamsWrapper#process_action'
            Feb 11 08:27:01 [d3a616ef-dc76-4da7-928d-c234416236db] activerecord (8.0.1) lib/active_record/railties/controller_runtime.rb:39:in 'ActiveRecord::Railties::ControllerRuntime#process_action'
            Feb 11 08:27:01 [d3a616ef-dc76-4da7-928d-c234416236db] actionpack (8.0.1) lib/abstract_controller/base.rb:163:in 'AbstractController::Base#process'
            Feb 11 08:27:01 [d3a616ef-dc76-4da7-928d-c234416236db] actionview (8.0.1) lib/action_view/rendering.rb:40:in 'ActionView::Rendering#process'
            Feb 11 08:27:01 [d3a616ef-dc76-4da7-928d-c234416236db] actionpack (8.0.1) lib/action_controller/metal.rb:252:in 'ActionController::Metal#dispatch'
            Feb 11 08:27:01 [d3a616ef-dc76-4da7-928d-c234416236db] actionpack (8.0.1) lib/action_controller/metal.rb:335:in 'ActionController::Metal.dispatch'
            Feb 11 08:27:01 [d3a616ef-dc76-4da7-928d-c234416236db] actionpack (8.0.1) lib/action_dispatch/routing/route_set.rb:67:in 'ActionDispatch::Routing::RouteSet::Dispatcher#dispatch'
            Feb 11 08:27:01 [d3a616ef-dc76-4da7-928d-c234416236db] actionpack (8.0.1) lib/action_dispatch/routing/route_set.rb:50:in 'ActionDispatch::Routing::RouteSet::Dispatcher#serve'
            Feb 11 08:27:01 [d3a616ef-dc76-4da7-928d-c234416236db] actionpack (8.0.1) lib/action_dispatch/journey/router.rb:53:in 'block in ActionDispatch::Journey::Router#serve'
            Feb 11 08:27:01 [d3a616ef-dc76-4da7-928d-c234416236db] actionpack (8.0.1) lib/action_dispatch/journey/router.rb:133:in 'block in ActionDispatch::Journey::Router#find_routes'
            Feb 11 08:27:01 [d3a616ef-dc76-4da7-928d-c234416236db] actionpack (8.0.1) lib/action_dispatch/journey/router.rb:126:in 'Array#each'
            Feb 11 08:27:01 [d3a616ef-dc76-4da7-928d-c234416236db] actionpack (8.0.1) lib/action_dispatch/journey/router.rb:126:in 'ActionDispatch::Journey::Router#find_routes'
            Feb 11 08:27:01 [d3a616ef-dc76-4da7-928d-c234416236db] actionpack (8.0.1) lib/action_dispatch/journey/router.rb:34:in 'ActionDispatch::Journey::Router#serve'
            Feb 11 08:27:01 [d3a616ef-dc76-4da7-928d-c234416236db] actionpack (8.0.1) lib/action_dispatch/routing/route_set.rb:908:in 'ActionDispatch::Routing::RouteSet#call'
            Feb 11 08:27:01 [d3a616ef-dc76-4da7-928d-c234416236db] warden (1.2.9) lib/warden/manager.rb:36:in 'block in Warden::Manager#call'
            Feb 11 08:27:01 [d3a616ef-dc76-4da7-928d-c234416236db] warden (1.2.9) lib/warden/manager.rb:34:in 'Kernel#catch'
            Feb 11 08:27:01 [d3a616ef-dc76-4da7-928d-c234416236db] warden (1.2.9) lib/warden/manager.rb:34:in 'Warden::Manager#call'
            Feb 11 08:27:01 [d3a616ef-dc76-4da7-928d-c234416236db] rack (3.1.8) lib/rack/tempfile_reaper.rb:20:in 'Rack::TempfileReaper#call'
            Feb 11 08:27:01 [d3a616ef-dc76-4da7-928d-c234416236db] rack (3.1.8) lib/rack/etag.rb:29:in 'Rack::ETag#call'
            Feb 11 08:27:01 [d3a616ef-dc76-4da7-928d-c234416236db] rack (3.1.8) lib/rack/conditional_get.rb:31:in 'Rack::ConditionalGet#call'
            Feb 11 08:27:01 [d3a616ef-dc76-4da7-928d-c234416236db] rack (3.1.8) lib/rack/head.rb:15:in 'Rack::Head#call'
            Feb 11 08:27:01 [d3a616ef-dc76-4da7-928d-c234416236db] actionpack (8.0.1) lib/action_dispatch/http/permissions_policy.rb:38:in 'ActionDispatch::PermissionsPolicy::Middleware#call'
            Feb 11 08:27:01 [d3a616ef-dc76-4da7-928d-c234416236db] actionpack (8.0.1) lib/action_dispatch/http/content_security_policy.rb:38:in 'ActionDispatch::ContentSecurityPolicy::Middleware#call'
            Feb 11 08:27:01 [d3a616ef-dc76-4da7-928d-c234416236db] rack-session (2.0.0) lib/rack/session/abstract/id.rb:272:in 'Rack::Session::Abstract::Persisted#context'
            Feb 11 08:27:01 [d3a616ef-dc76-4da7-928d-c234416236db] rack-session (2.0.0) lib/rack/session/abstract/id.rb:266:in 'Rack::Session::Abstract::Persisted#call'
            Feb 11 08:27:01 [d3a616ef-dc76-4da7-928d-c234416236db] actionpack (8.0.1) lib/action_dispatch/middleware/cookies.rb:706:in 'ActionDispatch::Cookies#call'
            Feb 11 08:27:01 [d3a616ef-dc76-4da7-928d-c234416236db] actionpack (8.0.1) lib/action_dispatch/middleware/callbacks.rb:31:in 'block in ActionDispatch::Callbacks#call'
            Feb 11 08:27:01 [d3a616ef-dc76-4da7-928d-c234416236db] activesupport (8.0.1) lib/active_support/callbacks.rb💯in 'ActiveSupport::Callbacks#run_callbacks'
            Feb 11 08:27:01 [d3a616ef-dc76-4da7-928d-c234416236db] actionpack (8.0.1) lib/action_dispatch/middleware/callbacks.rb:30:in 'ActionDispatch::Callbacks#call'
            Feb 11 08:27:01 [d3a616ef-dc76-4da7-928d-c234416236db] actionpack (8.0.1) lib/action_dispatch/middleware/debug_exceptions.rb:31:in 'ActionDispatch::DebugExceptions#call'
            Feb 11 08:27:01 [d3a616ef-dc76-4da7-928d-c234416236db] actionpack (8.0.1) lib/action_dispatch/middleware/show_exceptions.rb:32:in 'ActionDispatch::ShowExceptions#call'
            Feb 11 08:27:01 [d3a616ef-dc76-4da7-928d-c234416236db] lograge (0.14.0) lib/lograge/rails_ext/rack/logger.rb:18:in 'Rails::Rack::Logger#call_app'
            Feb 11 08:27:01 [d3a616ef-dc76-4da7-928d-c234416236db] railties (8.0.1) lib/rails/rack/logger.rb:29:in 'Rails::Rack::Logger#call'
            Feb 11 08:27:01 [d3a616ef-dc76-4da7-928d-c234416236db] actionpack (8.0.1) lib/action_dispatch/middleware/remote_ip.rb:96:in 'ActionDispatch::RemoteIp#call'
            Feb 11 08:27:01 [d3a616ef-dc76-4da7-928d-c234416236db] request_store (1.7.0) lib/request_store/middleware.rb:19:in 'RequestStore::Middleware#call'
            Feb 11 08:27:01 [d3a616ef-dc76-4da7-928d-c234416236db] actionpack (8.0.1) lib/action_dispatch/middleware/request_id.rb:34:in 'ActionDispatch::RequestId#call'
            Feb 11 08:27:01 [d3a616ef-dc76-4da7-928d-c234416236db] rack (3.1.8) lib/rack/method_override.rb:28:in 'Rack::MethodOverride#call'
            Feb 11 08:27:01 [d3a616ef-dc76-4da7-928d-c234416236db] rack (3.1.8) lib/rack/runtime.rb:24:in 'Rack::Runtime#call'
            Feb 11 08:27:01 [d3a616ef-dc76-4da7-928d-c234416236db] actionpack (8.0.1) lib/action_dispatch/middleware/executor.rb:16:in 'ActionDispatch::Executor#call'
            Feb 11 08:27:01 [d3a616ef-dc76-4da7-928d-c234416236db] actionpack (8.0.1) lib/action_dispatch/middleware/static.rb:27:in 'ActionDispatch::Static#call'
            Feb 11 08:27:01 [d3a616ef-dc76-4da7-928d-c234416236db] lib/api_path_consider_json_middleware.rb:15:in 'ApiPathConsiderJsonMiddleware#call'
            Feb 11 08:27:01 [d3a616ef-dc76-4da7-928d-c234416236db] lib/normalize_client_ip_middleware.rb:14:in 'NormalizeClientIpMiddleware#call'
            Feb 11 08:27:01 [d3a616ef-dc76-4da7-928d-c234416236db] rack (3.1.8) lib/rack/deflater.rb:47:in 'Rack::Deflater#call'
            Feb 11 08:27:01 [d3a616ef-dc76-4da7-928d-c234416236db] rack (3.1.8) lib/rack/sendfile.rb:114:in 'Rack::Sendfile#call'
            Feb 11 08:27:01 [d3a616ef-dc76-4da7-928d-c234416236db] railties (8.0.1) lib/rails/engine.rb:535:in 'Rails::Engine#call'
            Feb 11 08:27:01 [d3a616ef-dc76-4da7-928d-c234416236db] puma (6.5.0) lib/puma/configuration.rb:279:in 'Puma::Configuration::ConfigMiddleware#call'
            Feb 11 08:27:01 [d3a616ef-dc76-4da7-928d-c234416236db] puma (6.5.0) lib/puma/request.rb:99:in 'block in Puma::Request#handle_request'
            Feb 11 08:27:01 [d3a616ef-dc76-4da7-928d-c234416236db] puma (6.5.0) lib/puma/thread_pool.rb:389:in 'Puma::ThreadPool#with_force_shutdown'
            Feb 11 08:27:01 [d3a616ef-dc76-4da7-928d-c234416236db] puma (6.5.0) lib/puma/request.rb:98:in 'Puma::Request#handle_request'
            Feb 11 08:27:01 [d3a616ef-dc76-4da7-928d-c234416236db] puma (6.5.0) lib/puma/server.rb:468:in 'Puma::Server#process_client'
            Feb 11 08:27:01 [d3a616ef-dc76-4da7-928d-c234416236db] puma (6.5.0) lib/puma/server.rb:249:in 'block in Puma::Server#run'
            Feb 11 08:27:01 [d3a616ef-dc76-4da7-928d-c234416236db] puma (6.5.0) lib/puma/thread_pool.rb:166:in 'block in Puma::ThreadPool#spawn_thread'
            Feb 11 08:27:01 I, [2025-02-11T13:27:01.784623 #1] INFO -- : [d3a616ef-dc76-4da7-928d-c234416236db] {"method":"GET","format":"            /            ","controller":"ErrorsController","action":"show","status":500,"allocations":372,"duration":2.61,"view":0.33,"db":0.0,"fwd":"172.16.2.50","params":{"slug":"muG82"},"host":"docuseal..net","uid":null}
            Feb 11 08:27:10 I, [2025-02-11T13:27:10.122098 #1] INFO -- : [55c2febc-6a77-4a34-93bd-8c82b86f5f29] {"method":"GET","format":"html","controller":"DashboardController","action":"index","status":200,"allocations":1727,"duration":32.28,"view":20.58,"db":5.97,"fwd":"172.18.0.1","params":{},"host":"docuseal.            .net","uid":null}

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            • D Offline
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              docuseal
              wrote last edited by
              #6

              @pavelalonso you have an invalid Timestamp URL provided - removing Timestamp server URL should fix the download/signing

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              • D docuseal

                @pavelalonso you have an invalid Timestamp URL provided - removing Timestamp server URL should fix the download/signing

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                P Offline
                pavelalonso
                wrote last edited by
                #7

                @docuseal Problem solved, thank you!

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                • nebulonN nebulon has marked this topic as solved
                • J Offline
                  J Offline
                  joseph
                  Staff
                  wrote last edited by
                  #8

                  @pavelalonso can you tell us what is "Timestamp URL" and where did you remove it ? (somehow you understood @docuseal 's commend and fixed it!)

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