Nextcloud in Error state even though it's running (after Cloudron 5.5 update)

[girish]

Yes, Cloudron moved to Postgres 11 in the previous release (Cloudron 5.5). Can you just try restarting Postgres under services?

Another thing is in /home/yellowtent/platformdata/logs/box.log do you see some error like Error importing postgresql ?

[girish]

@necrevistonnezr said in Nextcloud in Error state even though it's running (after Cloudron 5.5 update):

Aug 18 09:27:12 58:C 18 Aug 07:27:12.149 * DB saved on disk
Aug 18 09:27:12 58:C 18 Aug 07:27:12.159 * RDB: 0 MB of memory used by copy-on-write
Aug 18 09:27:12 15:M 18 Aug 07:27:12.220 * Background saving terminated with success

This one is from redis, you can ignore it.

[necrevistonnezr]

@girish said in Nextcloud in Error state even though it's running (after Cloudron 5.5 update):

Yes, Cloudron moved to Postgres 11 in the previous release (Cloudron 5.5). Can you just try restarting Postgres under services?

Another thing is in /home/yellowtent/platformdata/logs/box.log do you see some error like Error importing postgresql ?

No error in box.log
After restarting Postgres, it immediateley goes back to 100 % CPU.

[girish]

Just to narrow the issue down, if you stop the nextcloud app, does the postgresql cpu usage go back to normal? From the screenshot it seems it's busy in some SELECT command.

[necrevistonnezr]

@girish said in Nextcloud in Error state even though it's running (after Cloudron 5.5 update):

Just to narrow the issue down, if you stop the nextcloud app, does the postgresql cpu usage go back to normal? From the screenshot it seems it's busy in some SELECT command.

After stopping the app, CPU cores go down to the usual 5-15 %

[girish]

@necrevistonnezr Do you think you can stop the existing nextcloud and then maybe clone from the latest backup and check if postgres is still using a lot of CPU? If it works out, maybe you can then just move stopped nextcloud into another domain and then put the cloned one there.

[necrevistonnezr]

@girish said in Nextcloud in Error state even though it's running (after Cloudron 5.5 update):

@necrevistonnezr Do you think you can stop the existing nextcloud and then maybe clone from the latest backup and check if postgres is still using a lot of CPU? If it works out, maybe you can then just move stopped nextcloud into another domain and then put the cloned one there.

Clone Nextcloud into another subdomain you mean? How do I do that?

EDIT: Found it.

[nebulon]

What was the root cause if you found it?
On a side note postgres really gets hammered with SELECTs during for example a rescan of nextcloud files.

[necrevistonnezr]

@nebulon said in Nextcloud in Error state even though it's running (after Cloudron 5.5 update):

What was the root cause if you found it?
On a side note postgres really gets hammered with SELECTs during for example a rescan of nextcloud files.

I meant I found the cloning process, I haven't found the cause for the CPU spikes.
I'm trying go clone a backup to a new subdomain but I don't have enough free space to clone a 300 GB Nextcloud instance...

[necrevistonnezr]

@girish said in Nextcloud in Error state even though it's running (after Cloudron 5.5 update):

@necrevistonnezr Do you think you can stop the existing nextcloud and then maybe clone from the latest backup and check if postgres is still using a lot of CPU? If it works out, maybe you can then just move stopped nextcloud into another domain and then put the cloned one there.

I did that now. Took 10 hours. Result is the same. 100 % CPU on Postgres on Nextcloud (app id 410c...). This is HUGELY frustrating. And I can't even login, it takes forever.

[nebulon]

For a start, do you have some nextcloud client running on your laptop or so? Maybe that fires requests like crazy and thus hammering postgres as a result?

[necrevistonnezr]

No, I switched off all clients on purpose - and after cloning to a new subdomain, there would be no connection, anyway.

[nebulon]

maybe some plugin causes this? Can you use the occ tool via terminal into the app to disable some?

[necrevistonnezr]

@nebulon said in Nextcloud in Error state even though it's running (after Cloudron 5.5 update):

maybe some plugin causes this? Can you use the occ tool via terminal into the app to disable some?

I think only the bare minimum is enabled....

occ app:list
Enabled:
  - accessibility: 1.5.0
  - activity: 2.12.0
  - admin_audit: 1.9.0
  - calendar: 2.0.3
  - cloud_federation_api: 1.2.0
  - comments: 1.9.0
  - contacts: 3.3.0
  - contactsinteraction: 1.0.0
  - dav: 1.15.0
  - encryption: 2.7.0
  - federatedfilesharing: 1.9.0
  - files: 1.14.0
  - files_external: 1.10.0
  - files_pdfviewer: 1.8.0
  - files_rightclick: 0.16.0
  - files_sharing: 1.11.0
  - files_trashbin: 1.9.0
  - files_versions: 1.12.0
  - files_videoplayer: 1.8.0
  - firstrunwizard: 2.8.0
  - logreader: 2.4.0
  - lookup_server_connector: 1.7.0
  - nextcloud_announcements: 1.8.0
  - notifications: 2.7.0
  - oauth2: 1.7.0
  - password_policy: 1.9.1
  - photos: 1.1.0
  - privacy: 1.3.0
  - provisioning_api: 1.9.0
  - recommendations: 0.7.0
  - serverinfo: 1.9.0
  - settings: 1.1.0
  - sharebymail: 1.9.0
  - spreed: 9.0.3
  - support: 1.2.1
  - systemtags: 1.9.0
  - text: 3.0.1
  - theming: 1.10.0
  - twofactor_backupcodes: 1.8.0
  - twofactor_totp: 4.1.3
  - updatenotification: 1.9.0
  - user_ldap: 1.9.0
  - viewer: 1.3.0
  - workflowengine: 2.1.0
Disabled:
  - bookmarks
  - bruteforcesettings
  - documentserver_community
  - federation
  - mail
  - maps
  - ransomware_detection
  - survey_client
  - tasks
  - twofactor_admin

[nebulon]

This is very strange, since if noone accesses nextcloud there shouldn't be long-running processes accessing the database either.

[necrevistonnezr]

To be clear: Postgres goes crazy if I try to login from a browser or a client...

[necrevistonnezr]

Can I somehow go back to an earlier Postgres version? This right now is killing my server and my workflow.

[nebulon]

You would have to reinstall Cloudron for that old version altogether maybe if you enable remote SSH support we could take a more direct look, if so please mail your domain to support@cloudron.io

[girish]

This is not related to the thread directly (but I was wondering about if we do make db rollbacks even possible). Do you use other apps that use Postgres? I realize this is not immediately obvious and hard to tell . For example, GitLab is now incompatible with the older postgres and then some of the newer apps like loomio require some of the Postgres extensions we have enabled (maybe one of these extensions is causing CPU use). If it's possible, as @nebulon said we can take a look.

[girish]

@necrevistonnezr Ah ok, I guess all of them are mysql. That does make it easier to debug. Please write when possible, we can look into it asap.