The latest version of osTicket has lost the email configuration

[martinkbs]

Hi guys,

When upgrading to the osTicket 1.17.0 package, both in Cloudron and in the application itself, the email settings have changed and the application does not send emails or query the inbox to receive tickets.

osTicket 1.16.3

osTicket 1.17.0

[nebulon]

That is correct and intentional and which is why the package got a major version bump, which makes it not autoupdate. See https://git.cloudron.io/cloudron/osticket-app/-/commit/31916587ea92400c6091f6c3f3f3641387f7c5aa also for the warning in the changelog.

For the actual issue, osTicket changed its internal handling of email accounts and is not more similar to freescout. It can manage many mailboxes and thus it also makes sense to have non-Cloudron hosted ones, which is why I removed the automatic email setup in favor of a required manual one.

Further the upstream version actually had no database or settings migration shipped with the release as far as I can tell. In fact the app now stores email related information in a different schema even.

[privsec]

This section of the documentation then needs to be updated
https://docs.cloudron.io/apps/osticket/#user-management

Do not remove the email address of osTicket Alerts under 'Email Addresses'. This mailbox is managed by Cloudron. The email address can be changed from Cloudron dashboard's Email section. To change other settings like the Email Name, the osTicket UI requires the SMTP password. You can get this by opening a Web Terminal and executing env | sed -n -e 's/CLOUDRON_MAIL_SMTP_PASSWORD=//p'.

[nebulon]

@privsec thanks, removed it now.