freescout module update questions

[jcalag]

Hi everyone,

Our main goal is to update FreeScout to the latest version, because we currently have several FreeScout modules that cannot be used or activated due to the core FreeScout version being outdated.

Current FreeScout environment:

*Version: 1.8.169
*Timezone (.env): America/New_York (GMT-0500)
*Protocol: HTTPS
*Database: MySQL 8.0.34-0ubuntu0.22.04.1
*Web Server: Apache/2.4.58 (Ubuntu)
*PHP Version: 8.3.6

Current Cloudron environment:*

*Version: v7.7.1
OS: Ubuntu 20.04.5 LTS
Number of apps/websites: ~10–15 apps running on this instance

Problem:

The update button is missing in the FreeScout web UI
There is no available update shown in the Cloudron dashboard for FreeScout

We suspect that the outdated Cloudron version may be preventing us from updating FreeScout and enabling the required modules.

We would like guidance on:

1. Is it safe to upgrade Cloudron from v7.7.1 to the latest version?
2. Will a Cloudron upgrade affect or cause downtime for our 10–15 existing apps?
3. How long does a Cloudron upgrade usually take in an environment with multiple apps?
4. Is upgrading Cloudron the recommended path to unlock newer FreeScout versions and module compatibility?

Our priority is to the required FreeScout modules while minimizing downtime and risk.

Any guidance, experiences, or best practices would be greatly appreciated.

Thank you!

[jcalag]

Hi everyone,

Our main goal is to update FreeScout to the latest version, because we currently have several FreeScout modules that cannot be used or activated due to the core FreeScout version being outdated.

Current FreeScout environment:

Version: 1.8.169

Timezone (.env): America/New_York (GMT-0500)

Protocol: HTTPS

Database: MySQL 8.0.34-0ubuntu0.22.04.1

Web Server: Apache/2.4.58 (Ubuntu)

PHP Version: 8.3.6

Current Cloudron environment:

Version: v7.7.1

OS: Ubuntu 20.04.5 LTS

Number of apps/websites: ~10–15 apps running on this instance

Problem:

The update button is missing in the FreeScout web UI

There is no available update shown in the Cloudron dashboard for FreeScout

We suspect that the outdated Cloudron version may be preventing us from updating FreeScout and enabling the required modules.

We would like guidance on:

Is it safe to upgrade Cloudron from v7.7.1 to the latest version?

Will a Cloudron upgrade affect or cause downtime for our 10–15 existing apps?

How long does a Cloudron upgrade usually take in an environment with multiple apps?

Is upgrading Cloudron the recommended path to unlock newer FreeScout versions and module compatibility?

Our priority is to enable the required FreeScout modules while minimizing downtime and risk.

Any guidance, experiences, or best practices would be greatly appreciated.

Thank you!

[james]

Hello @jcalag and welcome to the Cloudron community

@jcalag said in freescout module update questions:

*Version: v7.7.1
OS: Ubuntu 20.04.5 LTS

@jcalag said in freescout module update questions:

We suspect that the outdated Cloudron version may be preventing us from updating FreeScout and enabling the required modules.

Yes that is the case.
You are several versions behind.
You have to upgrade your Ubuntu Version to at least Ubuntu 22 or better Ubuntu 24 and then update Cloudron to 8 and 9.
For guides see: doc: https://docs.cloudron.io/guides/upgrade-ubuntu-22/

@jcalag said in freescout module update questions:

Is it safe to upgrade Cloudron from v7.7.1 to the latest version?

Always ensure your backups are working. For such upgrades it always makes sense to take a server snapshot.

@jcalag said in freescout module update questions:

Will a Cloudron upgrade affect or cause downtime for our 10–15 existing apps?

As any update / upgrade, yes. This can create a downtime.

@jcalag said in freescout module update questions:

How long does a Cloudron upgrade usually take in an environment with multiple apps?

Since you have to upgrade Ubuntu and Cloudron with multiple versions, this could take you 1-2 hours.
Not 1-2 hours of downtime, but the whole update and upgrade process.

@jcalag said in freescout module update questions:

Is upgrading Cloudron the recommended path to unlock newer FreeScout versions and module compatibility?

Yes.