yep, @girish fixed in seconds, like a superhero! was an issue with the system link in rsync, and I discovered the output of the error was on the app log file, not on the container that's why we couldn't find anything on the log in Cloudron initially.
I post on here instead of the app's forum because it's not really an important issue and I just wanted to hear what other users are doing. Also, it's kind of annoying to have multiple forum accounts for basic questions. Thanks again!
I was able to help this time, but regardless of it being annoying - this was the wrong forum to post in. Cloudron does not make the app FreeScout - it only packaged it for Cloudron. So support is limited to user experience almost exclusively.
That said, I am glad you found a solution for this 🙂