Restoring Nextcloud Backup: "External Error: unable to chmod: ENOENT: no such file or directory"

[sock_check_foo]

I'm having problems restoring a Nextcloud install.

From the logs, it looks like my server ran out of memory running backups a few nights ago using rsync method.

When cloudron updated versions to 6.36 i ssh'd to the machine and rebooted manually since the reboot button in the dashboard wasn't working. I'd seen the backup/memory errors but thought nothing of it, I'd just increase the machine's power later.

Since rebooting, I haven't been able to get into my nextcloud install. Visiting its domain gives me the vanilla Nextcloud login page as if it were a fresh install.

Restoring from backups doesn't work either, I've tried restoring from a previous 4 backups from when it was working that are saved externally, and each time I get the error:

An error occurred during the restore operation: External Error: unable to chmod: ENOENT: no such file or directory, chmod '/home/yellowtent/appsdata/fcc75854-dac9-4155-8540-0658c64029e0/data/appdata_oc55aync5e49/spacedeck/spacedeck.nexe.bin'

I've tried creating a file with that name manually as its restoring from a backup, but no luck.

I've tried cloning from a working backup and get the same error. I'm not able to stop or pause the container to do a recovery either, the only option from the dashboard available is Retry Task.

I'm kind of at a loss what to try next. Anybody face a similar issue? Have any luck fixing it?

For the record, i have auto-updates turned off for Nextcloud, i check these forums before updating just in case.

Its version is Nextcloud 21.0.3 and cloudron app version com.nextcloud.cloudronapp@4.9.2

[nebulon]

@sock_check_foo hard to say what might be the root cause here. If you want us to take a direct look at it, please enable remote SSH support and send us a mail with your dashboard domain to support@cloudron.io