Support

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  Docs
  • girish  

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  If you are interested in contributing to the docs, please feel free to open a PR at https://git.cloudron.io/cloudron/docs . If you have an issue creating a fork, please let us know (the spam control blocks forks). Instructions on how to preview the docs are in the README.
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  SOLVED NEW UPDATE pulls other app backup...WHAT is going ON?
  • johnbolt  

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  OK, that wasn't the issue. We have an issue with the Cloudron 5.6.1 release that http://ip will serve up a random app. This is because we ended up removing 'default_server' and the nginx behavior is to serve up the first server it finds. Not the end of the world, but not nice. This issue has been fixed now. I thought the above was the reason you were getting served up some other app when you put an app in repair mode. I tested it now, but this is not the case. If you can duplicate this and let me know, I would like to have a look.
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  SOLVED Disk almost full since external backup (Ubuntu / Swap)
  backups backblaze cleanup-backups • • meaculpa  

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  I can confirm that, now that the lifecycle settings are correct, backups get physically deleted from B2.
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  Backup failing with "copy code: 1, signal: null": "cannot create hard link" "operation not permitted"
  backups • • d19dotca  

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  @girish Just provided access and sent the email.
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  This topic is deleted!
  • jordanurbs  

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  UNSOLVED Can't renew SSL certificate
  certificates dns letsencrypt • • andrewj720  

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  @andrewj720 Looks like DNS is not working on your server. You can also try host cloudron.io etc, I guess none of it working? Can you check if your cloud firewall allows outbound port 53 UDP ? I think there was a post on this forum some time ago that someone had it blocked in AWS security group by mistake, for example.
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  SOLVED Zabbix Agent on Cloudronserver?
  monitoring zabbix • • imc67  

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  In Cloudron 5.6, we added a way to whitelist additional incoming ports - https://docs.cloudron.io/networking/#whitelist-ports
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  Cloudron server restore is "Waiting for DNS of my.<hostname>"
  restore domain setup • • wu-lee  

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  Thanks for answering / ticketing. @nebulon - I agree that in a server-switch scenario it may be sensible to put the original into "maintenance mode" prior to making the final back-up, to prevent inconsistency between the original and the restored server. Even so, I'd suggest it would still be simpler and safer if the DNS reassignment is the final step, executed only when I'm ready. If an abort is warranted for any reason, then it would merely be a matter of turning off maintenance mode on the original server, and wouldn't need a step where I or the cloudron installer reverted the DNS state, which could be slow and/or another potential point of failure.
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  When increasing memory to MySQL service, I get "updateServiceConfig(mail) exited with code 1 signal null" error.
  memory • • d19dotca  

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  @d19dotca You can try https://git.cloudron.io/cloudron/box/-/commit/3c565defca000feb21c47e9d8c9ada4c62c11cef and then systemctl restart box. Alternately, you just use the docker CLI until the next release: usr/bin/docker update --memory 805306368 --memory-swap 1610612736 mail The containers are named mysql, postgresql, mail, mongodb.
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  Ubuntu Reboot to install updates left some Apps not responding
  • marcusquinn  

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  @girish No new disks or anything, no. I only have one ext4 disk attached and that's been there for a few months now, it's sole use is for Cloudron backups. No app storage or anything like that on that ext4 disk. All I can really say is the very first time I noticed it was at the time this thread was posted (so about 16-17 days ago - which I realize wasn't really 5.5 so I guess not a 5.5 issue), as I had seen after that round of Ubtuntu updates needed where Cloudron alerted me to needing a reboot, then that was the first reboot which didn't go smoothly for me and looked like the whole server was completely unavailable as SSH sessions and everything breaks, sites won't load, but it never comes back until I do a more forceful one from the VPS provider console.
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  Subdomain configuration for Multisite WordPress Installation
  wordpress wp-multisite • • omer  

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  @girish I added two Feature Requests based on your suggestion: Domain Alias Support at the Cloudron Level (since this would be helpful to all apps, not just WP Multisite) Official Wordpress Multisite Top-level Domain Support on Cloudron (which would use domain aliases to accomplish this as that's the only feature needed for *full support of WP Multisite) I'll be writing a custom Cloudron Wordpress plugin to automatically add top-level domains added to WP's multisite feature directly as a domain alias on the Cloudron app itself. I did this same thing for CPanel and it worked perfectly. Your API is even simpler than CPanel's so it should be even easier to write this for your platform.
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  SOLVED How to fix email certificate issue in 5.6
  mail certificates • • girish  

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  Some technical details on the issue. In 5.6, we allow the mail server name to be set and for this we introduced a database field called mail server name. For some reason, if an update only went through half way, the database migration scripts did not complete fully and this mail server name field is not populated in the database. This in turn results in the mail container not getting the correct certificate. The first command /home/yellowtent/box/setup/start.sh is running the database migrations. The second command is restarting cloudron code. The third command is re-configuring mail container with the correct certificate.
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  SOLVED SSL error after upgrading to 5.6.0 on ubuntu 16
  dashboard ssl upgrade • • msbt  

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  @gml said in SSL error after upgrading to 5.6.0 on ubuntu 16: That seemed to solve it, even if a server reboot did not solve it. I also got a mail, that this was also visible from other mail-servers (not just from my mail client), as I use DANE for certificate pinning. Thx girish! I had the same issue. And the same fix. A reboot didn't work, a service restart did the trick. Thanks!
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  SOLVED Can cloudron use docker-compose during the install?
  dev • • M-arcus  

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  Your link to the "docker addon" is broken. But the NET_ADMIN capabillity being able to CAP_NET_ADMIN might work. That app could potentially change the network configuration of all apps globally (not one by one which is my actual goal as per the other thread) according to the Linux documentation tho I don't know exactly what your net_admin capabilities are yet (or how much they effect other Cloudron apps). Thanks for pointing me in a potentially better direction!
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  SOLVED No 'resetToken' for admin password reset
  usermanagement password • • RichardJActon  

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  Done. I also made a change now where that ghost file is automatically removed after you use it once to login. Just in case, people forget to remove it.
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  SOLVED Lets Encrypt renewal time
  certificates letsencrypt • • marcusquinn  

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  @marcusquinn said in Lets Encrypt renewal time: Without looking at that screen again, maybe it wasn't clear it should recommend using the root domain for that input? I think many people start out just like you did and then move it to the main domain. We don't put the recommendation as such because I think it can be scary to throw your root domain and API credentials into a product you are just first trying out.
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  Ran a rm -rf * on ext4 backup disk to "reset", next backup seems way too small
  backups snapshot • • d19dotca  

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  Those sync.cache files are state files of the rsync backup uploader. That has to run as root to be able to list and read the app's files, the app file permissions here depend on the app itself and how it manages permissions. The yellowtent user as such does not have root rights on the system and uses helper scripts in such cases. The list of scripts which need and thus run with elevated permissions can be found at https://git.cloudron.io/cloudron/box/-/blob/master/setup/start/sudoers
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  SOLVED Can't add domains on 5.6.1?
  domains namecheap • • atrilahiji  

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  @atrilahiji I use Namecheap too, decent service but equally the Cloudflare free DNS services is pretty solid and not had any trouble with that & Cloudon. Just mentioning in case you got stuck or hadn't compared that option.
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  SOLVED User sorting is random
  usermanagement userinterface • • msbt  

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  This is fixed in the next release. If you are curious, we had an async loop to fetch user objects. The responses were simply appended to an array. The sorting was thus messed us because the network response arrive out of order.
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  I'm getting emails & notifcations about apps being back online, but never received anything about them being offline
  notifications updown • • jdaviescoates  

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  I opened https://git.cloudron.io/cloudron/box/-/issues/736 to track this.