Support

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  Docs
  • girish  

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  If you are interested in contributing to the docs, please feel free to open a PR at https://git.cloudron.io/cloudron/docs . If you have an issue creating a fork, please let us know (the spam control blocks forks). Instructions on how to preview the docs are in the README.
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  SOLVED docker system df: Total number of images does not equal installed apps
  docker • • ctrl  

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  @malvim Thanks a lot for the follow up!
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  How can I increase the rate limits of the firewall rules?
  firewall networking • • vova  

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  @girish I have send an email (v.evtimov.beta). Thanks!
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  SOLVED cloudron hangs up needing a restart at least every few days
  • tadeas  

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  Yep, I think they're in Amsterdam but not Germany yet.
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  SOLVED Some kind of redis error breaking the app
  redis • • vova  

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  @alex-adestech That was quite some debugging session Wanted to leave some notes here... The server was an EC2 R5 xlarge instance. It worked well but when you resize any app, it will just hang. And the whole server will stop responding eventually. One curious thing was that server had 32GB and ~20GB was in buff/cache in free -m output. I have never seen kernel caching so much. We also found this backtrace in dmesg output: INFO: task docker:111571 blocked for more than 120 seconds. "echo 0 > /proc/sys/kernel/hung_task_timeout_secs" disables this message. docker D 0000000000000000 0 111571 1 0x00000080 ffff881c01527ab0 0000000000000086 ffff881c332f5080 ffff881c01527fd8 ffff881c01527fd8 ffff881c01527fd8 ffff881c332f5080 ffff881c01527bf0 ffff881c01527bf8 7fffffffffffffff ffff881c332f5080 0000000000000000 Call Trace: [<ffffffff8163a909>] schedule+0x29/0x70 [<ffffffff816385f9>] schedule_timeout+0x209/0x2d0 [<ffffffff8108e4cd>] ? mod_timer+0x11d/0x240 [<ffffffff8163acd6>] wait_for_completion+0x116/0x170 [<ffffffff810b8c10>] ? wake_up_state+0x20/0x20 [<ffffffff810ab676>] __synchronize_srcu+0x106/0x1a0 [<ffffffff810ab190>] ? call_srcu+0x70/0x70 [<ffffffff81219ebf>] ? __sync_blockdev+0x1f/0x40 [<ffffffff810ab72d>] synchronize_srcu+0x1d/0x20 [<ffffffffa000318d>] __dm_suspend+0x5d/0x220 [dm_mod] [<ffffffffa0004c9a>] dm_suspend+0xca/0xf0 [dm_mod] [<ffffffffa0009fe0>] ? table_load+0x380/0x380 [dm_mod] [<ffffffffa000a174>] dev_suspend+0x194/0x250 [dm_mod] [<ffffffffa0009fe0>] ? table_load+0x380/0x380 [dm_mod] [<ffffffffa000aa25>] ctl_ioctl+0x255/0x500 [dm_mod] [<ffffffffa000ace3>] dm_ctl_ioctl+0x13/0x20 [dm_mod] [<ffffffff811f1ef5>] do_vfs_ioctl+0x2e5/0x4c0 [<ffffffff8128bc6e>] ? file_has_perm+0xae/0xc0 [<ffffffff811f2171>] SyS_ioctl+0xa1/0xc0 [<ffffffff816408d9>] ? do_async_page_fault+0x29/0xe0 [<ffffffff81645909>] system_call_fastpath+0x16/0x1b Which led to this redhat article but the answer to that is locked. More debugging led to answers like this and this. The final answer was found here: sudo sysctl -w vm.dirty_ratio=10 sudo sysctl -w vm.dirty_background_ratio=5 With the explanation "By default Linux uses up to 40% of the available memory for file system caching. After this mark has been reached the file system flushes all outstanding data to disk causing all following IOs going synchronous. For flushing out this data to disk this there is a time limit of 120 seconds by default. In the case here the IO subsystem is not fast enough to flush the data withing". Crazy After we put those settings, it actually worked (!). Still cannot believe that choosing AWS instance is that important.
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  SOLVED Unable to get into Cloudron panel, and cannot reset password
  • jamesburk  

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  This got solved via support ticket.
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  SOLVED Wekan fails to install with `error code 1 and signal null`
  • ctrl  

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  @nebulon Ok I see. Thank you very much for the clarification! ^^ I'm going to move the image location to an external volume for the time being. It looks like the last docker pull command of the previous test ate some space. Could you guys please tell me how I would clean up the remaining cruft? EDIT: Reporting back that it was installed successfully after changing the image location to an external volume offering enough disk space.
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  Cloudron server restore is "Waiting for DNS of my.<hostname>"
  restore domain setup • • wu-lee  

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  @girish Thank you for re-opening that. In my particular use-case, I was trying to follow the steps from my VPS provider for extending my disk size (it isn't quite as straightforward as DigitalOcean for example where I can just hit a button and it's done), it's a bit more "old school" with lots of stuff to do in their UI and also at the command line level, but it's certainly do-able. So I wanted to test this out on a new VPS to make sure Cloudron would see the new disk size, etc and walk through the full process that I intended to do at a scheduled time later on where I'd then make a floating IP switch and be done with it. However this test wasn't really completed because of the "Waiting on DNS" stuff in the restore process. So one thing I could do as a workaround is actually create a VM snapshot of my current one, then use that on a new volume and then make it the boot disk of a new VPS. However, this takes a long time to do and I'd be worried what I'd do for emails and such that arrive at the old Cloudron until the time I've switched it all over to the new one, because there'd be an inconsistency then after an hour or so has passed until I can get it all setup and done. It's okay though, we can take up that last part in the other forum post I made for it, but that was just my use-case and reason why I was expecting not to have to wait for DNS to propagate so I could actually complete my test and get into the dashboard and verify it sees the extended disk size, etc.
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  Aws Backup error : EPIPE HTTP Code : NetworkingError
  aws bacups • • CarbonBee  

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  @CarbonBee I can't make out from the error what the error is. Are you able to contact us at support@cloudron.io and maybe give us ssh access?
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  UNSOLVED Outbound SSL log entry: "error=ERR_TLS_CERT_ALTNAME_INVALID"
  mail certificates • • d19dotca  

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  @girish & @nebulon - It looks like it didn't fix it (the steps from the other page), as I still see it in the logs at 2020-10-27T18:06:51.000Z which is UTC and translates to 11:06:51 AM Pacific Time, well after I followed the earlier steps which was as of 10:54 AM Pacific.
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  Minio backup fails for no reason
  backups minio • • thibaud  

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  @thibaud Yes, I would start with say 1GB or so and see if it works. Note that this memory is just the "max" and also only for the duration of the backup itself.
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  SOLVED [SOLVED] Lost all my files on nextcloud, need to better understand backups
  backups rsync tgz • • malvim  

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  @girish Sounds good, thanks.
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  E-Mail sieve scripts: "body" option not available
  • necrevistonnezr  

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  @girish said in E-Mail sieve scripts: "body" option not available: @necrevistonnezr despite sieve being a standard, each app had a limited parser. So they setup separate filters so as to not step on each other. In my experience, just stick to one app for setting up sieve. It goes beyond that, I think. If I set up a filter in Rainloop and click save, all filters in Roundcube are gone - and vice versa. BTW Did anyone successfully setup their Carddav addressbook to sync to Roundcube? EDIT: NVM, figured it out..
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  SOLVED I'm unable to uninstall mautic
  uninstall mautic error • • JOduMonT  

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  in fact in the directory only the dir data is left and it is empty but root:root is the owner after rmdir /home/yellowtent/appsdata/f266ef68-b01b-4a9e-954e-b8bc68010672/data the uninstallation went well
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  So I screwed things up trying to run addon tests...
  • malvim  

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  So, it should be obvious for someone who has worked in IT for a while like me, but... Kids, DON'T EVER run tests on your production servers. Ever!
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  UNSOLVED Terminal Questions re LAMP App
  cli • • Shai  

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  @girish Thanks so much for the great answers. I look forward to installing the cloudron cli on my computer running Linux Mint .
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  Email configuration help with Nextcloud Mail
  nextcloud mail • • ianhyzy  

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  @ianhyzy Yes, the explanation for this behavior is here - https://docs.cloudron.io/apps/nextcloud/#email (at the bottom). Happy to clarify further.
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  SOLVED Deploying Cloudron Build and get a 404
  docker • • d19dotca  

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  @girish Looks good now, yeah likely just a Docker hiccup then I guess. Thanks Girish.
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  SOLVED permissions issue with fsmetadata.json
  backups restore rsync • • robi  

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  @robi The fsmetadata.json is only used in rsync backups. It's used to keep track of empty directories and 'x' bit of files when using rsync mode. We do this because object storage services (like s3, gcs and friends) cannot track this since they are not a filesystem but an object store. This is not needed in tgz because tgz format can encode this information inside the tarball. In essence, fsmetadata.json is usually owned by root. If it's owned by yellowtent, it's probably because maybe you restored the Cloudron in the past or something. The restore logic changes the permission of all files to yellowtent after downloading so that restore can continue as non-root user.
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  SOLVED PTR settings incorrect after switching VPS provider
  email ptr • • christiaan  

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  @christiaan For nextcloud, the calendar app does send your reminders by email for events (there are some options when you create an event). But if you don't care about that, you can ignore the PTR warning.