Support

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  Docs
  • girish

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  LetsEncrypt failing
  • thisiscowboy

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  @thisiscowboy Is incoming port 80 blocked by any chance? Let's Encrypt requires incoming port 80 to work. Also, is there a chance that the email that you provided as the admin email (the one under Account) is not valid? Let's Encrypt requires a valid email to issue and renew certificates. Otherwise, please do the following: open a terminal and runsudo journalctl -fa Click the pen/configure button of an app and click 'save' without making any changes. Please put the logs onhttps://paste.cloudron.io or send itsupport@cloudron.io. Thanks!
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  Installing Confluence
  • FTLAUDMAN

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  Thanks, that worked! I appreciate the help. A couple additional things came up: The LDAP page on Confluence has a bunch of required fields that don't seem to be in the logs. Some of them appear to be answered on this page, but not all. For example, "directory type", "user name RDN attribute", and "user last name attribute". Would it be possible to update Confluence from 6.5.1 to the current version (6.8.1)? Atlassian has an official mobile app for Confluence now that works with this self-hosted version - but only starting at server version 6.8. Having access to that mobile app would be very useful. Thanks again!
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  Nextcloud login very long
  • saglagla

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  @girish Okay, good ! Just to precise, I've check oc_bruteforce_attempts and there were a lot of private IPs in the table (regarding this :https://help.nextcloud.com/t/11-0-2-incredibly-slow-login/9475/19 ) Drop the table correct the issue also.
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  SOGo calendar
  sogo • • saglagla

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  Firstly, my first issue is partially solved : https://sogo.nu/bugs/view.php?id=2124 It's impossible to sync from SOG to my external android a web calendar. For the second part, (probably cames from the fact that the URL doesn't finish by .ics), nothing found on the bugtracker.
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  Solved NextCloud Email Support
  • saglagla

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  Sorry, I've finally solved the issue, if the answer can help :
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  Solved Ghost install won't start
  ghost • • timmmmyboy

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  Late responding but thanks so much for the fix @girish !
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  Webadmin error on manual update of self-hosting free-plan
  update • • CarbonBee

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  @x1tan I have made the page publicly accessible now. For some reason it had a wrong setting there.
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  Solved Improve security and ciphers
  security • • saglagla

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  I have updated the ciphers now according to mozilla's config generator. The commit ishttps://git.cloudron.io/cloudron/box/commit/ddaa52163bf3844b36d6c29fdffb5db3e0b3f5d0 For the CSP settings, this indeed cannot properly be done on a platform level, as apps require differently strict settings there and have to provide this on their own, so this should ideally be fixed in each app upstream.
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  Solved Sender's name of outgoing emails
  wordpress • • rusty

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  This should be possible to adjust in the smtp settings of the wordpress instance. You can find those at https://<domain>/wp-admin/options-general.php?page=wp_mail_smtp.php
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  Solved Cloudron MySQL Rate Limit
  importexport • • saglagla

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  @girish I have a 238 ko iCal file. I've split it in twice and I went from 250 importation err from 1 err. The problem should come from that, thanks! I was at the beginning thinking about it (splitting the file) but after that, I was focusing on RateLimit - wrong way! Also, I advise people which want to import a big file to increase drastically the mem allowance of the app (2Gb in my case)
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  FTP backup Support
  backups feature-request • • saglagla

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  I agree this will be a nice feature to have. We will prioritize based on how many people request it. Thanks
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  Can cloudron use docker-compose during the install?
  dev • • M-arcus

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  @girish It was a self-built symfony bundle i wanted to turn into a cloudron app: https://github.com/maxpou/docker-symfony Do you habe any advice on how to convert it?
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  This topic is deleted!
  • uiharu

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  Solved Receive Email
  email • • thetomester13

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  Yep! I am on a Lightsail instance and simply needed to open up port 25 for traffic. Thanks!
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  User limitation
  pricing • • enesaydogan

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  The basic plan is targeted for the personal/private use and we thought the 10 user limit was sufficient. If you are concerned about having more mailboxes, this is getting fixed in 2.1 - seehttps://forum.cloudron.io/topic/1277/what-s-coming-in-2-1-improved-mailbox-management. With that change, you will have unlimited mailboxes on all plans (along with unlimited domains and unlimited apps). If you have a special case of more than 10, feel free to reach out atsupport@cloudron.io. Thanks!
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  Failing to build Cloudron Package
  dev • • blueminder

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  @blueminder The buildbot (whichcloudron build uses) is currently only enabled for people who have setup billing. If you don't want to do that at the moment, you can simply build the docker image locally and then docloudron install --image.
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  Solved Domains configuration
  domains • • Marcelo Barcelos

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  It works. Thanks.
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  Changing Cloudron.io App store email address
  subscription • • cb3inasia

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  @cb3inasia If you want to use another account altogether, you can usehttps://cloudron.io/documentation/appstore/#changing-app-store-account . This does not carry over your credit card setup, so you have to redo that.
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  Help installing Cloudron on Virtualbox
  install • • silca80

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  Hi there, running on bare metal is totally fine. For the setup within your network behind the router, please make sure that at least port 80 and 443 are forwarded. Port 80 is required to obtain LetsEncrypt SSL certificates. Otherwise please check the logs withjournalctl -u box when performing the dns setup on your Cloudron, this should show for which IP it is waiting for the DNS records to be in-sync. Possibly it is checking for the wrong (private) IP. Further when using Cloudrflare, please note that currently Cloudron does not support installing apps that are proxied via Cloudflare. Cloudflare backend only sets up the DNS via Cloudflare API and expects website traffic to be unproxied.