Support

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  Docs
  • girish  

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  If you are interested in contributing to the docs, please feel free to open a PR at https://git.cloudron.io/cloudron/docs . If you have an issue creating a fork, please let us know (the spam control blocks forks). Instructions on how to preview the docs are in the README.
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  UNSOLVED Outbound SSL log entry: "error=ERR_TLS_CERT_ALTNAME_INVALID"
  mail certificates • • d19dotca  

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  @girish & @nebulon - It looks like it didn't fix it (the steps from the other page), as I still see it in the logs at 2020-10-27T18:06:51.000Z which is UTC and translates to 11:06:51 AM Pacific Time, well after I followed the earlier steps which was as of 10:54 AM Pacific.
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  UNSOLVED Unable to get into Cloudron panel, and cannot reset password
  • jamesburk  

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  Do you mean the cloudron.io login or your Cloudron's dashboard?
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  Minio backup fails for no reason
  backups minio • • thibaud  

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  @thibaud Yes, I would start with say 1GB or so and see if it works. Note that this memory is just the "max" and also only for the duration of the backup itself.
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  SOLVED [SOLVED] Lost all my files on nextcloud, need to better understand backups
  backups rsync tgz • • malvim  

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  @girish Sounds good, thanks.
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  How can I increase the rate limits of the firewall rules?
  firewall networking • • vova  

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  Hello, I had to replay from this profile (in my office) as I forgot which email I have used for the other profile at home Anyway, please find the log below - I can't exactly see IPTables RateLimit, but I see some drops which maybe are some limits also? This log is when we try to send 100 product data per batch - it gives an error at 100-200. When we send 50 products data per batch it is okay but kinda slow. https://gofile.io/d/NLV3Ss
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  E-Mail sieve scripts: "body" option not available
  • necrevistonnezr  

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  @girish said in E-Mail sieve scripts: "body" option not available: @necrevistonnezr despite sieve being a standard, each app had a limited parser. So they setup separate filters so as to not step on each other. In my experience, just stick to one app for setting up sieve. It goes beyond that, I think. If I set up a filter in Rainloop and click save, all filters in Roundcube are gone - and vice versa. BTW Did anyone successfully setup their Carddav addressbook to sync to Roundcube? EDIT: NVM, figured it out..
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  SOLVED I'm unable to uninstall mautic
  uninstall mautic error • • JOduMonT  

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  in fact in the directory only the dir data is left and it is empty but root:root is the owner after rmdir /home/yellowtent/appsdata/f266ef68-b01b-4a9e-954e-b8bc68010672/data the uninstallation went well
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  So I screwed things up trying to run addon tests...
  • malvim  

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  So, it should be obvious for someone who has worked in IT for a while like me, but... Kids, DON'T EVER run tests on your production servers. Ever!
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  UNSOLVED Terminal Questions re LAMP App
  cli • • Shai  

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  @girish Thanks so much for the great answers. I look forward to installing the cloudron cli on my computer running Linux Mint .
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  Email configuration help with Nextcloud Mail
  nextcloud mail • • ianhyzy  

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  @ianhyzy Yes, the explanation for this behavior is here - https://docs.cloudron.io/apps/nextcloud/#email (at the bottom). Happy to clarify further.
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  Aws Backup error : EPIPE HTTP Code : NetworkingError
  aws bacups • • CarbonBee  

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  @girish I tried to backup only the nextcloud, which generated the same error. I have no idea on any upload limitation. My server is hosted by Kimsufi, an OVH discounter.
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  SOLVED Deploying Cloudron Build and get a 404
  docker • • d19dotca  

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  @girish Looks good now, yeah likely just a Docker hiccup then I guess. Thanks Girish.
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  SOLVED permissions issue with fsmetadata.json
  backups restore rsync • • robi  

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  @robi The fsmetadata.json is only used in rsync backups. It's used to keep track of empty directories and 'x' bit of files when using rsync mode. We do this because object storage services (like s3, gcs and friends) cannot track this since they are not a filesystem but an object store. This is not needed in tgz because tgz format can encode this information inside the tarball. In essence, fsmetadata.json is usually owned by root. If it's owned by yellowtent, it's probably because maybe you restored the Cloudron in the past or something. The restore logic changes the permission of all files to yellowtent after downloading so that restore can continue as non-root user.
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  SOLVED PTR settings incorrect after switching VPS provider
  email ptr • • christiaan  

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  @christiaan For nextcloud, the calendar app does send your reminders by email for events (there are some options when you create an event). But if you don't care about that, you can ignore the PTR warning.
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  SOLVED Installation on an AWS EC2 server (T2.Micro) at AWS China hangs
  installation aws ec2 • • andreas  

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  @scooke said in Installation on an AWS EC2 server (T2.Micro) at AWS China hangs: @andreas True, it doesn't matter where the host company, or head office is located. Anything in China, for China, is going to be under lots of scrutiny. Unfortunately true, we must accept this learning curve.
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  SOLVED What is the intention of /home/yellowtent/boxdata/mail/spamd ?
  spam spamassassin • • d19dotca  

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  @d19dotca I will try to reproduce this, it's in my TODO list.
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  Reading a cloudron mailbox using GMail
  mail spam gmail • • wu-lee  

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  I use a browser extension that removes all those as well as utm link data.
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  SOLVED Networking - Whitelist ports does not work as expected
  firewall • • BrutalBirdie  

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  This only works for TCP right now.
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  SOLVED Storage Options?
  nextcloud storage volumes • • moonshot  

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  @girish Thank you for your world-class customer support! Sending blessing! ️️