Support

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  Docs
  • girish  

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  SoGo SMTP Authentication Failures
  • Peter Newman  

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  Install wordpress app in folder
  • mssllc  

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  Not at this time. Install the LAMP app and manually install Wordpress in a folder there.
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  Collabora NextCloud issue
  • iamthefij  

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  I cannot think of anything causing nextcloud to iframe some random other domain. As @murgero said reinstalling collabora on the same domain should fix this, as the defaults should be ok already.
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  cli: change mysql root password
  server • • root_iam  

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  I think if mysql container is not running then the inspect command does not print anything. If we can see the mysql logs that will help.
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  SOLVED "socket hang up" when trying to display Memory Graph in Dashboard, no graphs displayed
  • scooke  

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  Yes, there is no need to restart after that.
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  SOLVED EXPIRED: Certificate 1 of 3 in chain
  mail • • rfg  

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  @rfg This was a bug in our previous version. You can fix this by going to services -> mail -> restart. You have to do this only once, future certificates will be setup correctly.
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  SOLVED Where do i find the apache Access Log?
  lamp • • jensbee4  

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  @jensbee4 If you click on the logs button in the app icon in the dashboard, you will see the access logs. We log in the combined format - "%h %l %u %t \"%r\" %>s %b \"%{Referer}i\" \"%{User-agent}i\"". More information about the format is http://httpd.apache.org/docs/current/mod/mod_log_config.html#customlog
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  UNSOLVED Backup fails - "task 475 crashed with code null and signal SIGABRT"
  • necrevistonnezr  

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  @necrevistonnezr Thanks for helping debug this further! For the rest: The issue is that there are a large number of files (> 400k) getting backed up and the syncer code is running out of memory since it loads all those filenames in memory. I will get this fixed in the next version. For now, disable automatic backups for nextcloud.
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  UNSOLVED Nextcloud Preview Generator / cron trouble
  nextcloud • • necrevistonnezr  

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  As @msbt mentions, the proper solution is to have the preview generator fixed, not to create band-aids for that on the platform level. @necrevistonnezr maybe you can comment on that github issue to raise awareness, afterall it is basically just a missing feature of the application, not Cloudron as such.
• O

  UNSOLVED Additional Ubuntu Hardening
  • ochoseis  

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  Generally doing any additional system configuration or removing/adding other ubuntu packages to the system is not supported, since we cannot test such variations for updates. Cloudron already only installs signed packages. Enabling livepatch should be ok to do. For all the other things happening through that ansible role, we would have to go through them one by one and test accordingly. We will not support running such hardening scripts automatically, there are too many of these out there. So if there are really good reasons to disable/configure system components for security we can investigate. Often security roles don't even apply to Cloudron if the corresponding components are not even used.
• L

  UNSOLVED I can't install any app,it always show *pending *
  • LadyGay.ga  

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  Hi there, if you haven't already rebooted the server in an attempt to restart the addon services freshly, maybe you can try that, otherwise can you enable remote SSH https://cloudron.io/documentation/support/#remote-support and send us an email with your Cloudron domain to support@cloudron.io then we can take a look.
• R

  UNSOLVED Error uploading large dataset
  • RoboMod  

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  @RoboMod Are you able to ping me on our chat so we can debug this together?
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  SOLVED Fresh install app installs failing
  • itsupportehrc  

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  Hi, can you try to run curl -v https://registry-1.docker.io/v2/ from that server? It should return a 401 Unauthorized status code if the connection as such succeeds. If this this works, can you try reinstalling the app, maybe there was a temporary issue with the connection. Otherwise is that server behind some firewall blocking connections to the docker registry?
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  SOLVED Error on generic host
  • pbaesse  

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  When Cloudron started we used btrfs, but it was extremely unstable (atleast the kernels from VPS providers) and it will result in random crashes in the kernel. I just looked up again now and saw that RedHat has dropped support for btrfs. Not sure, if it's worth investing time on this, will keep this in mind if others request this as well.
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  SOLVED Daily notification of "Email is not configured properly", but it is...
  email • • iamthefij  

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  I have opened https://git.cloudron.io/cloudron/box/issues/622
• C

  SOLVED DKIM and DMARC for built-in outgoing mail
  email • • clouddaz  

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  This is fixed in 3.5.4 now.
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  SOLVED Restore from Minio is not easy
  • gml  

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  This is fixed in 3.5.4
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  SOLVED imap connections limted to 10 makes clients fail to connect
  imap • • chymian  

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  OK, I have fixed the code as well, so it will part of next update (3.6). Until then please update file.
• M

  SOLVED Configuring ServerTokens & ServerSignature?
  lamp • • murgero  

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  @murgero I added it after you asked the question